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321. AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-sops-overview-webcast-intro.pdf
     January 15, 2025 - AHRQ’s Surveys on Patient Safety Culture® for New Users - Introduction AHRQ’s Surveys on Patient Safety … Principal Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat Moderator … Lead Research Associate User Network for AHRQ Surveys on Patient Safety Culture Westat 3 Agenda … • Background on AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Program • SOPS Surveys, Databases … and Resources • Q&A 4 AHRQ’s Surveys on Patient Safety Culture®for New Users Webcast Technical

322. Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-ginsberg.pdf
     June 02, 2025 - Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation AHRQ’s Surveys … clinicians and patients • Make the safe thing the easy thing to do 7 AHRQ’s SOPS Program • SOPS surveys … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Free technical assistance and resources available 10 How can you use the SOPS surveys? … Why should you use the AHRQ SOPS Surveys? How can you use the SOPS surveys?

323. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-parti-rev091721.pdf
     January 01, 2019 - The survey also includes a question that asks respondents to provide an overall rating of patient safety … number of respondents per community pharmacy (range: 3 to 29) 7 Average number of surveys administered … In this example, an average of 50 percent of the respondents responded positively to the survey items … Some community pharmacies used a paper-only survey and others used web-only surveys. … Content 2 Survey Administration Statistics 3 Community Pharmacy Characteristics 4 Respondent

324. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … In field testing of the Child Hospital Narrative Item Set, approximately two-thirds of survey respondents … Anticipated Length of Comments In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.

325. Understanding SOPS Surveys: A Primer for New Users | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/sops-primer.021920.html
     May 01, 2022 - Understanding SOPS Surveys: A Primer for New Users February 19, 2020 Summary Speakers … Presentation Slides Recording Transcript Summary This AHRQ webcast provided an overview of the Surveys … Speakers described the SOPS program, surveys, supplemental items, databases, and resources available … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)  Westat … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

326. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
     March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … Cognitive testing with parents indicated that the use of these groupings made it easier for respondents

327. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
     March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … Cognitive testing with parents indicated that the use of these groupings made it easier for respondents

328. NCQA's Version of the Health Plan Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html
     April 01, 2020 - NCQA's Version of the Health Plan Survey The National Committee for Quality Assurance (NCQA) … Since January 1999, the CAHPS Health Plan Survey has been an integral part of NCQA's efforts to assess … NCQA uses the CAHPS Health Plan Survey 5.0 as part of the Experience of Care domain of HEDIS ® (the … consists of a core questionnaire plus several supplemental items.  … Although the surveys are largely the same, the NCQA version of the Health Plan Survey differs in the

329. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
     September 01, 2015 - CAHPS® SURVEY Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program CAHPS Core Surveys: Some Examples … • Adult and child surveys released July/September 2015. 15 CAHPS Clinician & Group Survey 3.0 … Literature Review/ Environmental Scan  What can be learned from prior studies and surveys? … Cognitive Interviews  Are draft survey questions interpreted correctly and consistently across respondents

330. Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2020 User Database Report Part II (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-ii-sops-asc-database-report.pdf
     January 01, 2020 - Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2020 User Database Report … Part II Surveys on Patient Safety CultureTM (SOPSTM) Ambulatory Surgery Center Survey: 2020 User … Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … Surveys on Patient Safety CultureTM (SOPSTM) Ambulatory Surgery Center Survey: 2020 User Database Report … Surveys on Patient Safety CultureTM (SOPSTM) Ambulatory Surgery Center Survey: 2020 User Database Report

331. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
     January 01, 2019 - Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report Community Pharmacy Survey … II Appendix A—Overall Results by Community Pharmacy Characteristics Appendix B—Overall Results by Respondent … Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … .......................... 1 Part II—Appendixes A and B: Overall Results by Community Pharmacy and Respondent … Executive Summary Part II—Appendixes A and B: Overall Results by Community Pharmacy and Respondent

332. Understanding CAHPS® Surveys: A Primer for New Users - Slides 8-13 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ginsberg-ahrq-program.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 8-13 AHRQ’s CAHPS® Program Caren Ginsberg … • Surveys measure patient experience of care in different settings • Surveys are developed using … CAHPS is committed to capturing the patient’s voice. 11 www.ahrq.gov/cahps Uses of CAHPS Surveys … Collecting patient experience data using patient narrative information; effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

333. CAHPS Databases | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/cahps-database/index.html
     December 01, 2024 - The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. … data for approved research related to patient and consumer assessments of quality as measured by CAHPS surveys … Participation in the CAHPS Databases is free and open to users of the selected surveys that comply with … AHRQ maintains four databases with aggregated results for selected CAHPS surveys. … important health services research questions related to patient experience of care, as measured by CAHPS surveys

334. Understanding SOPS Surveys: A Primer for New Users - Gray (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys 10 Laura Gray … 11 12 AHRQ Surveys on Patient Safety Culture Surveys of providers and staff about the extent to … Reduce the length of the survey 5. … AHRQ Surveys on Patient Safety Culture Areas of Patient Safety Culture Assessed Across SOPS Surveys … How are SOPS surveys used?

335. CAHPS Patient Narrative Item Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
     August 01, 2024 - respondents to tell a clear and detailed story about their healthcare experiences. … Narrative items for the Child Hospital Survey (Child HCAHPS) .   Why Narrative Item Sets? … collaboratively to develop and test open-ended questions that meet the standards of and are compatible with CAHPS surveys … Providers Many health systems that are currently collecting open-ended responses as part of their patient surveys … and other outpatient patient experience surveys 4 and then adapted for the Child Hospital items.

336. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - Program • Funded by the Agency for Healthcare Research and Quality (AHRQ) • Develops standardized surveys … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … • Developed for both ambulatory and facility-based care 2 www.ahrq.gov/cahps CAHPS Family of Surveys … 3 Facility Surveys Hospital In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and

337. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
     February 01, 2018 - Item Development and Pilot Test Results Joann Sorra, PhD Project Director User Network for Surveys … of the pilot data, survey items were dropped • Final survey item sets – 25 items for hospitals – 22 … 3,951 Surveys Administered 9,375 Medical Office Respondents 1,458 Surveys Administered 2,321 … – 18% of hospital & 20% of medical office respondents wrote in comments • Coded comments into themes … items • Keep all survey items for areas you want to assess • Drop all survey items for areas you do

338. Using CAHPS Clinician & Group Survey Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
     December 01, 2023 - Using CAHPS Clinician & Group Survey Data Users of the Clinician & Group Survey include medical … Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys. … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores . … Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide .  … How To Report Results of the CAHPS Clinician & Group Survey  (PDF, 971 KB).

339. HCBS CAHPS Survey Database: What You Need to Know - GINSBERG (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
     June 02, 2025 - HCBS CAHPS Survey Database: What You Need to Know - GINSBERG 5 AHRQ’S CAHPS® PROGRAM Caren Ginsberg … , Ph.D., CPXP Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality … settings and with health plans and providers ►Develops and operates voluntary databases for CAHPS survey … data 9 CAHPS Surveys: Gold standard for patient experience measurement CAHPS Surveys: ►Measure … : Gold standard for patient experience measurement Uses of CAHPS Surveys

340. Why Use a CAHPS Survey To Assess Patient Experience? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
     September 01, 2016 - Why conduct a survey of patient experience? … Caren Ginsberg:   One reason to use a CAHPS survey is that the surveys are scientifically sound. … Dale Shaller: Okay, so how does the application of survey science benefit the users of CAHPS surveys … And survey users are always free to incorporate questions from their previous surveys. … And we’re always listening to survey users and looking for ways to make the surveys even more useful.