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301. Surveys on Patient Safety Culture® (SOPS®) Workplace Safety Supplemental Items for Nursing Homes: 2025 Updated Results Executive Summary Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025-nursing-home-workplace-safety-report-summary.pdf
     January 01, 2025 - Surveys on Patient Safety Culture® (SOPS®) Workplace Safety Supplemental Items for Nursing Homes: 2025 … S~f~~tc~it:u~~f , 1 , Surveys on Patient Safety Culture® (SOPS®) Workplace Safety Supplemental Items … Lowest Composite Measure: Interactions Among Staff 57% of respondents agreed t hat staff are not … Overall Rating on Workplace Safety for Staff 55 % of respondents rated workplace safety for staff … Action planning for patient safety improvement The Action Planning Tool for the AHRQ Surveys on Patient

302. SOPS Community Pharmacy Database | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/databases/pharmacy/index.html
     August 01, 2024 - SOPS Community Pharmacy Database AHRQ established the Surveys on Patient Safety Culture © (SOPS … Participation is free and open to all SOPS Community Pharmacy Survey users, provided the questionnaires … on Patient Safety Culture Database Report presents data from 331 community pharmacies and 2,157 respondents … pharmacy characteristics (average number of prescriptions filled per week and geographic region) and respondent … ; Part 2 [PDF, 655 KB])—Based on data from 255 U.S. community pharmacies and 1,603 pharmacy staff respondents

303. The Rationale for Case Mix and Mode Adjustments - Elliott (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-case-mix-mode-adjustments-webcast-elliott.pdf
     June 02, 2025 - and Mode Adjustments - Elliott The Rationale for Case-Mix and Mode Adjustments to AHRQ’s CAHPS Surveys … : Overview • CAHPS surveys provide comparative information about the patient experience dimension of … HCAHPS must consider both respondent and patient characteristics − Respondent characteristics are … age Education Education Respondent education General health General health Primary diagnosis Mental … Outline CAHPS Surveys: Overview What Is Case-Mix Adjustment (CMA) and Why is it Done?

304. SOPS Webcasts | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/webcasts.html
     August 01, 2025 - on Patient Safety Culture® Hospital Survey (Webcast) (October 30, 2024)   Enhancing Surgical Team Communication … : SOPS® and TeamSTEPPS® in Action (Webcast) (July 25, 2024) Using AHRQ’s SOPS® Hospital Survey and Workplace … 1, 2023) SOPS Medical Office Survey: What You Need to Know (Webcast) (July 19, 2023) SOPS Ambulatory … Surgery Center Survey: What You Need To Know (Webcast)  (April 27, 2023) New SOPS® Workplace Safety … : A Primer for New Users (Webcast)  (November 7, 2022) SOPS Nursing Home Survey: What You Need To Know

305. HIT/CAHPS Stakeholders Meeting Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/HIT_CAHPS_Meeting_Summary.pdf
     December 01, 2006 - CAHPS Family of Surveys Ambulatory Care Facility Care Health Plan Survey CAHPS Hospital Survey … and Group Survey CAHPS Nursing Home Surveys (in development)  For residents  For families … For example, the development process for all surveys encompasses both questionnaires and reporting … the CAHPS surveys: How does a CAHPS survey lend itself to understanding these issues better? … The survey could ask respondents about the barriers to using technology. Dr.

306. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - developing optional supplemental items, and testing modern and potentially less cumbersome approaches to survey … Widely used PROMs include the 36-item Short Form Health Survey (SF-36) 1 for collecting self-reported … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … Practice .                                                                        1. 36-item Short Form Survey … Patient Health Questionnaire (PHQ-9).

307. Medical Office Survey on Patient Safety Culture: 2018 User Database Report Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2018mosopsdatabasereport-part1-rev0921.pdf
     April 01, 2018 - of respondents per medical office (range: 3 to 516) 15 Average number of surveys administered per medical … Respondents Average Mode Response Rate Survey Administration Mode Number Percent Number Percent … Respondent Characteristics This chapter describes respondent characteristics within the participating … Distribution of 2018 Database Medical Offices by Respondent Characteristics Respondent Characteristics … Some medical offices used a paper-only survey, others used web-only surveys, and others used a combination

308. Understanding SOPS Surveys: A Primer for New Users | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/sops-primer.html
     December 01, 2023 - Understanding SOPS Surveys: A Primer for New Users October 23, 2018 Summary Speakers … and Presentation Slides Recording Transcript Related Material   Understanding SOPS™ Surveys …   Summary On Tuesday, October 23, 2018, AHRQ hosted a webcast that provided an overview of the Surveys … The speakers described the SOPS program, the SOPS surveys, supplemental items, databases, and the resources … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

309. Tip Sheet: Improving Response Rates on the AHRQ Surveys on Patient Safety Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/sopstipsheet.pdf
     June 02, 2025 - Tip Sheet: Improving Response Rates on the AHRQ Surveys on Patient Safety Culture Tip Sheet: Improving … Response Rates on the AHRQ Surveys on Patient Safety Culture This Tip Sheet will help you understand … A survey response rate is the number of completed surveys returned by eligible respondents divided by … For Web surveys, send short weekly thank you/reminder emails. … Staff are more likely to participate in future surveys when they know the results will be used for

310. Understanding CAHPS® Surveys: A Primer for New Users - Slides 32-38 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-how-are-surveys-administered-fry-webinar.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 32-38 How Are CAHPS Surveys Administered … Recall that AHRQ is a research and development agency  AHRQ provides information about best survey … science in surveys and administration  Organizations requiring CAHPS surveys specify administration … Telephone • Mixed Mode  Mail with Telephone follow-up  Email with Mail or Telephone follow-up • Survey … and reporting measures  Research on survey administration & reporting  Frequently asked questions

311. Understanding SOPS Surveys: A Primer for New users -Gray (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-SOPS_101_Webcast_2020-Gray.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users -Gray Overview of the SOPS Surveys 6 Laura Gray … 8 AHRQ Surveys on Patient Safety Culture • Surveys of providers and staff about the extent to which … Surveys •Getting started •Selecting your survey population •Conducting web & paper-based surveys • … AHRQ Surveys on Patient Safety Culture Areas of Patient Safety Culture Assessed Across SOPS Surveys … Items in Development How are SOPS surveys used?

312. Understanding SOPS Surveys: A Primer for New users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-SOPS_101_Webcast_2020-Intro.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Intro Understanding SOPS Surveys: A Quick Primer … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Naomi … Yount, Ph.D., (Moderator) Senior Study Director, User Network for the AHRQ Surveys on Patient Safety … Culture (SOPS) Westat 4 Agenda • Overview of the SOPS Surveys • SOPS Databases • SOPS Resources

313. Understanding SOPS Surveys: A Primer for New users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-SOPS_101_Webcast_2020-Closing.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Closing Questions & Answers 35 How to Ask

314. Understanding CAHPS Surveys: A Primer for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro-2023.pdf
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Introduction Understanding CAHPS® Surveys: A … speaker bios on our event site 3 Today’s Agenda • Overview of the AHRQ CAHPS Program • CAHPS Survey … Basics ► Design principles ► Survey measures ► Sampling and administration ► Survey uses • Recent … Director Westat • Dale Shaller, M.P.A., Principal Shaller Consulting Group Understanding CAHPS®Surveys

315. Understanding CAHPS Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-closing-2023.pdf
     January 01, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Closing 33 Q&A ? ?

316. Understanding CAHPS Surveys: A Primer for New Users - CAHPS Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
     June 02, 2025 - ; requirements for using CAHPS surveys are established by other organizations 8 CAHPS Surveys • … CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS survey development process captures the patient’s voice. … collecting patient experience data ►Reporting of patient experience data ►Improving quality based on CAHPS survey … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey

317. CAHPS Home and Community-Based Services Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
     January 01, 2025 - CAHPS Home and Community-Based Services Survey The CAHPS Home and Community-Based Services Survey … survey, supplemental items, and supporting documentation for survey administration, please visit CAHPS … Home and Community Based Services Survey on Medicaid.gov. … No documentation for this survey is available on AHRQ's website. … The CAHPS HCBS Survey Database aggregates the data from this survey and produces reports that facilitate

318. Notes | Agency for Healthcare Research and Quality
     www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2014/mosurv14notes.html
     June 01, 2014 - Response Rate = Number of complete, returned surveys / Number of surveys distributed − Ineligibles … Numerator = Number of complete, returned surveys. … It excludes surveys that were returned blank on all nondemographic survey items but includes surveys … were missing responses on all of the nondemographic survey items (indicating that the respondent did … In this example, an average of about 50 percent of the respondents responded positively to the survey

319. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Fagnan & Rollins (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/fagnan-reflections-perceptions-mosops.pdf
     June 02, 2025 - What worked best or didn’t work for distribution and collection of surveys in your medical offices? … I think it would have been better if I had gone out to the clinics to deliver the surveys in person … There were delays in getting the survey done in clinics where we mailed the surveys. … Survey of Practice Point of Contacts (in the medical offices) • Survey received on 2/14/2010 by 262 … to 21.1% • Over two-thirds of the respondents were office managers Enthusiasm Level: Positive

320. Error Disclosure Training and Organizational Culture | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/liability/etchegaray.html
     August 01, 2017 - There were significant improvements (all p-values < .05) in the follow-up surveys compared with the baseline … Results We previously published demographics for the baseline survey, 19 and those demographics are … As seen in Table 2, of all respondents in the follow-up survey administration, 472 participants (44 percent … Minor error disclosure culture was significantly higher in the follow-up surveys than in the baseline … Comparing two safety culture surveys: Safety Attitudes Questionnaire and Hospital Survey on Patient Safety