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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
November 01, 2006 - • CAHPS surveys are the gold standard for patient
experience measurement … • Surveys measure patient experience of care in different
settings. … .
10
What We Learned 20 Years Ago
Evaluating the use of a modified CAHPS® survey
to support improvements … cultural changes, regular measurement and
performance feedback, and experience of interpreting
and using survey … Evaluating the Use of a Modified CAHPS Survey
to Support Improvements in Patient-Centered Care: Lessons
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www.ahrq.gov/sites/default/files/2024-05/valley-report.pdf
January 01, 2024 - Methods: In Aim 1, we conducted a national survey of rural ICUs to understand how they adapted during … We integrated nationwide surveys to
characterize rural ICU adaptations in response to COVID-19, national … Overall, we contacted 318 ICUs nationally and were able to fully complete
surveys for 138 ICUs, achieving … , which made it difficult to establish rapport, make connections, and
receive completed surveys. … Other important findings
were that 1) 94% of respondents were nurses; 2) most rural ICUs were mixed
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
July 01, 2023 - Initial versions of the questions were then tested with roughly 30 respondents, and wording was revised … Survey respondents were invited to answer the open-ended questions after completing the survey. … to information obtained during hour-long interviews with a subsample of 50 survey respondents who were … As in the first round, a subsample of 50 respondents participated in intensive interview by phone. … The additional questions did not exhaust respondents’ enthusiasm for participating in the survey.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-05-edgman-levitan.pdf
June 02, 2025 - Public reporting
• Value-based payment
• Recognition and certification
• Research
27
Using CAHPS Surveys … initiatives
• CAHPS resources for research:
► CAHPS Database Research Files
► CMS Data Sets for CAHPS surveys … Dataset
34
CAHPS Database
Voluntary CAHPS Databases for the Clinician & Group and Health Plan Surveys … How Are Survey Results Used? … Using CAHPS Surveys To Improve Patient Experience
CAHPS Ambulatory Care Improvement Guide
Use of Survey
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www.ahrq.gov/talkingquality/translate/organize/datasource.html
November 01, 2018 - report sponsors gain access to information from one particular source of data—a patient experience survey … (The one exception is data from surveys; there are sizable groups of consumers who are either very attracted
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-culture-survey-brazil-summary.html
August 01, 2024 - Learning from AHRQ's Diagnostic Safety Culture Survey at a Tertiary Care Health System in Brazil: A Case … Study
Summary of Survey Findings
Previous Page Next Page
Table of Contents
Learning … Introduction
Initial Approach
Summary of Survey Findings
Actions Based on Survey Results
References … Most physician respondents thought they had sufficient time to evaluate the patient during the consultation … Comparison of SBIBAE survey results and AHRQ SOPS Survey data Surveys on Patient Safety Culture® (SOPS
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-diagnostic-safety-database-2024-infographic.pdf
January 01, 2024 - 2024 SOPS Medical Office Diagnostic Safety Supplemental Item Set Infographic
Findings from the 2024 Surveys … Safety
Response Rate
Highest Diagnostic Safety Composite Measure:
Testing and Referrals
84 % of respondents … Lowest Diagnostic Safety Composite Measure:
Time Availability
60% of respondents agreed that there … Lowest
45% of respondents agreed that
"Providers in t his office finish their
patient notes by the … Action planning for patient safety improvement
The Action Planning Tool for the AHRQ Surveys on Patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/end-of-life/end-of-life-care-survey-english.pdf
December 03, 2024 - CAHPS End of Life Care Survey
CAHPS End-of-Life Care Survey
Language: English
Notes
• Front cover … For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261
or cahps1@westat.com … How are you related to the person on the
survey cover letter who recently passed away? … For this survey, the phrase "your family
member" refers to the person who recently
passed away. … Please return the completed survey in the postage-paid envelope.
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www.ahrq.gov/sops/events/webinars/pharmacy.html
February 01, 2019 - Presentation Slides
Recording
Transcript
Related Materials
Summary
The Community Pharmacy Survey … The survey enables pharmacies to assess areas of strength and identify areas for improvement in their … Director, User Network for the Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) and Surveys … on Patient Safety Culture Web site
Resources here include the Pharmacy Survey, Survey Composites … and Items, Survey User's Guide, and Pilot Study Results.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-ginsberg-slides.pdf
October 12, 2017 - www.ahrq.gov/cahps
CAHPS = Consumer Assessment of
Healthcare Providers and Systems
• Develops standardized surveys … of care from the patient’s point of view
across different settings
• Trademark held by AHRQ; all surveys … Independent research moving CAHPS and patient experience
forward; developing tools; ensuring that CAHPS surveys … Contractor
Westat
Other
Government
and Private
Stakeholders
www.ahrq.gov/cahps
Uses of CAHPS Surveys … Healthcare Providers and Systems
The AHRQ CAHPS Program
CAHPS Program
CAHPS Consortium
Uses of CAHPS Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-01-fry-intro.pdf
January 08, 2019 - CAHPS 101
Understanding CAHPS® Surveys:
A Primer for New Users
A Webcast Presented by the AHRQ CAHPS … Our Focus Today
• Present a comprehensive overview of the CAHPS program
• Discuss what the CAHPS surveys … are and what their purpose is
• Describe how CAHPS surveys are developed and administered
• Review … how CAHPS survey results are used to improve patient
experience
• Provide answers to your questions … 5
Understanding CAHPS®Surveys: A Primer for New Users
Need Help?
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www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
November 01, 2020 - Stakeholder input is critical to the CAHPS survey development process. … In August 2010, the CAHPS team conducted cognitive testing of draft questionnaires that incorporated … PCMH items into the CG-CAHPS 12-Month Survey 2.0. … The team revised the draft questionnaires based on the findings from the cognitive interviews. … CG-CAHPS 12-Month Survey 2.0.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
November 01, 2023 - The item set can be added to the CAHPS Child Hospital Survey . … Questions in the Narrative Item Set for the Child Hospital Survey
The Child Hospital Narrative Item … Like the core items, these supplemental questions prompt respondents to consider the child’s most recent … Anticipated engagement by respondents.
Anticipated response time. … Brief History
The CAHPS team began work on a new Narrative Item Set for the CAHPS Child Hospital Survey
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www.ahrq.gov/ncepcr/tools/obesity/obpcp5.html
May 01, 2014 - Patient Waiting Room Survey
Tool 5. BMI Protocol Template
Tool 6. … Two clinics did not distribute any surveys; three sites distributed more than 25 pre-referral surveys … / Pre-Survey Distributed
Returned Pre-Survey
Pre-Survey Completion Rate a
Returned Post-Survey … b Post-survey completion rate is equal to percent of returned post-surveys out of returned pre-surveys … Only individuals completing pre-surveys received post-surveys.
Return to Contents
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www.ahrq.gov/sops/events/webinars/health-it.html
December 01, 2018 - Related Material
Summary
On Wednesday, July 25, 2018, AHRQ hosted a webcast featuring the new Surveys … Hospitals can use the survey items as a supplement to the Hospital Survey on Patient Safety Culture … Project Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Introduction … Public Health Service
Overview of AHRQ's Surveys on Patient Safety Culture (PDF, 247 KB)
Tejal … Transcript
Read the transcript of the webcast (PDF, 242.6 KB)
Related Material
Hospital Survey
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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-a-Project-Team.html
December 01, 2019 - Step 1: Form a Project Team
Review all steps in the process of planning a survey project: … Step 5: Set the Stage for Conducting the Survey .
Step 6: Develop an Evaluation Plan . … However, some survey sponsors appoint a separate project manager for that purpose. … (e.g., which questionnaires to administer, whether to add supplemental items to the questionnaires); … Using survey results;
Deciding how to use CAHPS survey results (e.g., incorporating them into
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www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html
July 01, 2022 - They are designed to be administered as part of the Clinician & Group Survey , not on their own. … Browse the Health Information Technology Items for the Clinician & Group Survey . … Assessing the patients’ perspective through a survey offers a way to identify positive and negative effects … An updated item set for the 3.0 version of the Clinician & Group Survey was released in the summer of
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www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
November 01, 2021 - supplemental questions that can be added to the adult and child versions of the CAHPS Clinician & Group Survey … The 3.0 version includes six items for the Adult Survey and 10 items for the Child Survey. … Download the Clinician & Group Survey with the PCMH Items:
Adult Survey with PCMH Items ( PDF , 534.3 … Adult Survey with PCMH Items ( Word , 53.2 KB). … The set of 18 items for the Adult Survey and 11 items for the Child Survey produced three composite measures
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www.ahrq.gov/cahps/surveys-guidance/item-sets/ccc/measures.html
April 01, 2022 - This item comes from the core Child Medicaid Survey.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - the Clinician & Group Narrative Items, the team then designed a sequence of questions that prompted respondents … This survey was an abbreviated version of the Child HCAHPS Survey followed by six open-ended items. … Approximately nine in ten mentioned topics not covered by the survey. … To ensure that respondents understand and interpret the items as intended, the team conducted cognitive … testing of the items in English and Spanish, with an emphasis on recruiting respondents with limited