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201. Strategies for Improving CAHPS Health Plan Survey Scores | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/news-and-events/events/20160413/webcast-041316-video.html
     June 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Announcements Contact CAHPS Strategies for Improving CAHPS Health Plan Survey … originally created June 2016 Internet Citation: Strategies for Improving CAHPS Health Plan Survey

202. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - • A structured series of 5 open-ended questions designed for use with the CAHPS Clinician & Group Survey … • The Elicitation Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive … story about their experience with a provider and his/her office staff  Complement the closed-ended survey … Key Actors 20 www.ahrq.gov/cahps Implementation Guidance Document https://www.ahrq.gov/cahps/surveys-guidance … /item-sets/elicitation/index.html 21 https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation

203. CAHPS Nursing Home Survey: Long-Term Resident Survey (doc file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey CAHPS Nursing Home Survey – Long-Stay Resident … for Vendors · The scripts provided in this document use the questions from the CAHPS Nursing Home Survey … aware that you may need approval from an Institutional Review Board (IRB) in order to conduct this survey … Conventions Used in This Document · Survey instructions intended for interviewers appear in [UPPERCASE … Introductory Script and Questions [AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY

204. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/news-and-events/events/031516/webcast-video-031516.html
     June 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Webcasts & Recent Events Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Contact CAHPS Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey

205. CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish CAHPS® Nursing Home Survey: Long-Stay … Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument Information for Vendors … nursing-home-long-stay-span-651b.doc Last updated: September 01, 2011 1 CAHPS® Nursing Home Survey … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7. … _______ (0-10) 5 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 15.

206. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - Experience-of-care measurement surveys and comments do address this but can do more to identify opportunities … When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … The CAHPS Health Plan Survey  was the first nationally available survey that was statistically valid

207. Nursing-Home-Discharged-Resident-Span-653B (doc file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.doc
     September 01, 2011 - M:\8486\8486.01.02.30\CAHPS KIT Surveys\Spanish\Nursing Home\1653b_Discharged_Resident to WP 8.24.11. … doc - 2/2/2018 - 12:17 PM - lt CAHPS® Nursing Home Survey Version: Discharged Resident Instrument Language … : Spanish For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1 … · Include this text regarding the confidentiality of survey responses: Su privacidad está protegida … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates

208. Hospital Survey on Patient Safety Culture Version 2.0 (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
     January 01, 2021 - Hospital Survey on Patient Safety Culture Version 2.0 SOPS® Hospital Survey Version: 2.0 Language … o No reordering of survey items. … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-users-guide.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-users-guide.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf https

209. Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey (Webcast) | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
     May 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … respondents to tell a clear and comprehensive story about their experiences with their health care provider

210. CAHPS Bibliography | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/bibliography/index.html?page=5
     January 01, 2024 - Search Citations Search by keyword or author name Search   Surveys … Analysis (185) Health Information Technology (HIT) (3) Health Literacy (6) International Surveys … CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Differences by survey language and mode among Chinese respondents to a CAHPS Health Plan Survey. … Physician groups' use of data from patient experience surveys.

211. Introducing the CAHPS Cancer Care Survey (Webcast) | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/news-and-events/events/webinar-061317.html
     April 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The speakers discussed the purpose of the survey, how it was developed, and how to administer the survey … Principal Researcher American Institutes for Research Overview of CAHPS Cancer Care Survey (PDF, 999 … Questions and Answers About the CAHPS Cancer Care Survey (PDF, 152 KB)

212. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS® Nursing … Home Survey: Long-Stay Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument … Would you like to participate in this survey? … Before we start, let me tell you a few things about this survey. … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7.

213. Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/topics/index.html?page=1
     January 01, 2012 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS™) Program, develops … and maintains surveys, toolkits, and databases on patient safety culture for hospitals, medical offices

214. Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/es/topics/index.html?page=1
     January 01, 2012 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS™) Program, develops … and maintains surveys, toolkits, and databases on patient safety culture for hospitals, medical offices

215. Specific Tools To Support Change (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
     January 01, 2011 - In addition, the survey asks respondents about their willingness to recommend the facility: Question … cahps.ahrq.gov/surveys-guidance/hospital/about/index.html https://cahps.ahrq.gov/surveys-guidance/hospital … Short Survey Short surveys are intended to provide just enough simple and prompt feedback to indicate … /survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http … ://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials

216. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (doc file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS Nursing … Home Survey – Long-Stay Resident Instrument 1Information for Vendors 1Information for Interviewers … Conventions Used in This Document · Survey instructions intended for interviewers appear in [UPPERCASE … Would you like to participate in this survey? … Before we start, let me tell you a few things about this survey.

217. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The strategies are intended to address the various topics covered by CAHPS surveys of ambulatory care … Appendix 6a provides a crosswalk of these topics and the measures derived from different CAHPS surveys … survey. … 2017) Domains for Patient Experience Clinician & Group Survey 3.0 CAHPS Surveys for Accountable

218. AHRQ Practice Facilitation Training Modules | Agency for Healthcare Research and Quality
     teamstepps.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/index.html
     April 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Practice Assessment and Surveys . Standardized Quality Measures . … Practice Assessments and Surveys – Learn how to administer a practice assessment, create surveys, and … use survey results to generate improvement ideas and measure progress. … Access additional resources and a table of contents for Practice Assessments and Surveys.  

219. 2012 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2013_hp-chartbook.pdf
     January 01, 2013 - Survey Respondents and Health Plan Samples: 2011 and 2013........................ 4 Appendixes About … Survey Respondents and Health Plan Samples by State: 2011 and 2013 Appendix D. … All results presented in these charts are calculated at the respondent level. … CAHPS Database The CAHPS Database is the repository for data from selected CAHPS surveys. … Database with the following: • Respondent-level survey data • Health plan characteristics • Other

220. SOPS® Workplace Safety Supplemental Items for the SOPS Hospital Survey - Spanish (pdf file)
     teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/Workplace-Safety-Hospitals-2022-1215-SPANISH-508.pdf
     January 01, 2022 - Development, Pilot Study, and Psychometric Analysis of the AHRQ Surveys on Patient Safety Culture™ … Mark Linzer’s Mini-Z 2.0 survey tool (https://www.professionalworklife.com/mini-z- survey). … hospital/index.html https://www.ahrq.gov/sops/databases/hospital/index.html https://www.ahrq.gov/sops/surveys … /workplace-safety.html https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2 … -users-guide.pdf https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2