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teamstepps.ahrq.gov/cahps/bibliography/index.html?page=1
January 01, 2024 - Survey Practice. 2023 , 16(1). … Testing a Planned Missing Design to Reduce Respondent Burden in Web and SMS Administrations of the CAHPS … Clinician & Group Survey (CG-CAHPS). … Adding Telephone Follow-up Can Improve Representativeness of Surveys of Seriously Ill People. … Relationships between patient portal activation and patient satisfaction scores among CG-CAHPS and HCAHPS respondents
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teamstepps.ahrq.gov/cahps/about-cahps/patient-experience/index.html
September 01, 2023 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … CAHPS surveys do not ask patients how satisfied they were with their care; rather, they ask patients … respondents, they generate standardized and validated measures of patient experience that providers, … Examining the Role of Patient Experience Surveys in Measuring Health Care Quality.
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teamstepps.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
March 01, 2024 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Supplemental Item Set
Diagnostic Safety Supplemental Item Set for the Medical Office Survey – English … Diagnostic Safety Supplemental Item Set for the Medical Office Survey – Spanish ( Word , 59 KB; PDF … Diagnostic Safety Results
2024 Results for the AHRQ Surveys on Patient Safety Culture ® (SOPS ® ) … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - not used for closed-ended
questions with scaled responses because it is not clear which question a respondent … Second, survey respondents were invited to comment on the
open-ended questions after completing the … survey. … to the Elicitation Protocol differ from respondents to the closed-ended
questions? … How do respondents to the Elicitation Protocol differ from respondents to the closed-ended questions?
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teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Surveys … and Guidance
Hospital
Child Survey
Survey Measures … Child Survey
Survey Measures
Development
In-Center Hemodialysis … Outpatient and Ambulatory Surgery
Surgical Care
Supplemental Items
Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
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teamstepps.ahrq.gov/cahps/about-cahps/25timeline.html
April 01, 2024 - Surveys and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … The range of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients … The CAHPS Consortium is responsible for conceiving, developing, testing, and refining CAHPS surveys based … This first narrative item set prompts survey respondents to tell a clear and comprehensive story about … surveys, CAHPS researchers continually investigate and test the impact of different survey modes and
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teamstepps.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
February 01, 2020 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … What Surveys Are Addressed by This Guide? … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … ) or other CAHPS surveys.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray … Organization
13
What are the SOPS Surveys? … are composed of
standardized questions — core items that
support the comparability of survey content … Forms
− English and Spanish
− PDF and Word
► Survey Items and Composite Measures
► Survey User's … What are the SOPS Surveys?
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … /modifying/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html
https://www.ahrq.gov/cahps/surveys-guidance … Clinician & Group Narrative Item Set
Page 7
Oversight of Vendors
Organizations that administer CAHPS surveys
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents
Users of this item set are likely to find a high level of respondent … In
field testing of the Child Hospital Narrative Item Set, approximately two-thirds of
survey respondents … Anticipated Length of Comments
In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - Program
• Funded by the Agency for Healthcare Research and
Quality (AHRQ)
• Develops standardized surveys … and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess patients’ experiences … • Developed for both ambulatory and facility-based care
2
www.ahrq.gov/cahps
CAHPS Family of Surveys … 3
Facility Surveys
Hospital
In-Center Hemodialysis
Nursing Home
Hospice
Ambulatory Care Surveys … A structured series of 5 open-ended questions that:
• Prompts survey respondents to tell a clear and
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teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys … Children with Chronic Conditions
People with Mobility Impairments
Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
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teamstepps.ahrq.gov/cahps/about-cahps/contact-us/index.html
April 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys … and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … CAHPS Announcements
Contact CAHPS
Contact CAHPS
CAHPS ® Surveys … CAHPSDatabase@westat.com
1-888-808-7108
Surveys Implemented by the Centers for Medicare & Medicaid … Services (CMS)
CMS implements several CAHPS surveys.
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teamstepps.ahrq.gov/cahps/bibliography/index.html?page=4
January 01, 2024 - Search Citations
Search by keyword or author name
Search
 
Surveys … Analysis
(185)
Health Information Technology (HIT)
(3)
Health Literacy
(6)
International Surveys … Optimal small-area estimation when nonrespondents are subsampled for follow-up. … Internet, mail and mixed mode surveys: the tailored design method, 4th Edition. … Examining the role of patient experience surveys in measuring health care quality.
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teamstepps.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
August 01, 2023 - Careers
Contact Us
Español
FAQs
Home
SOPS®
SOPS Surveys … More topics in this section
SOPS®
About SOPS
SOPS Surveys … More information on the SOPS Value and Efficiency Supplemental Item Set for the Hospital Survey is … Supplemental Item Set
Value and Efficiency Supplemental Item Set for the Medical Office Survey—English … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
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teamstepps.ahrq.gov/patient-safety/settings/multiple/index.html
August 01, 2023 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Surveys include: Settings:
Clinician and group practices
Web: ahrq.gov/cahps/surveys-guidance/cg … : ahrq.gov/cahps/surveys-guidance/ich
Nursing homes (long-stay, short-stay, family member surveys) … )
Web: ahrq.gov/cahps/surveys-guidance/echo
Specialized Surveys:
Cancer care—inpatient and outpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health
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teamstepps.ahrq.gov/cahps/consumer-reporting/measures/index.html
September 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)®
About CAHPS
Surveys … and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … , which reflect respondents’ ratings on a scale of 0 to 10; and single-item measures. … Measures From the CAHPS Ambulatory Care Surveys
CAHPS Health Plan Survey Measures (versions 5.0) … Care Survey Measures
CAHPS Dental Plan Survey Measures
Experience of Care and Health Outcomes (ECHO
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teamstepps.ahrq.gov/cahps/cahps-database/hp-database/participate.html
December 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys … and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Health Plan … Survey Database
Participating in the Health Plan Survey Database
Child Hospital Survey … Research Datasets for CAHPS Surveys
Webcasts & Recent Events
Reporting Results … Survey instruments must not omit any of the survey items related to respondent characteristics.
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro
Understanding SOPS® Surveys:
A Primer … Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Theresa … Senior Study Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Joann … (Moderator)
Project Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat … 4
Agenda
• AHRQ SOPS Program
• SOPS Surveys
• SOPS Databases
• SOPS Resources
• Q&A
5
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teamstepps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
May 01, 2021 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys … Children with Chronic Conditions
People with Mobility Impairments
Using CAHPS Surveys … Survey users can also create a composite for the two counseling items (MH3 and MH4) by adding responses … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html