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221. Improving Health Information Technology (IT) Patient Safety: A Resource List for Users of the AHRQ Health Information Technology Supplemental Item Set (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/patient-safety-technology-resources.pdf
     May 01, 2023 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … AHRQ) Health Information Technology (IT) Patient Safety Supplemental Item Set for the SOPS Hospital Survey … Suggestions for resources you would like added to the list, questions about the survey, or requests … /hospital/supplemental-items/health-it.html https://www.ahrq.gov/sops/surveys/hospital/index.html https … ://www.ahrq.gov/sops/surveys/hospital/index.html mailto:SafetyCultureSurveys@westat.com SOPS Health

222. SOPS Improvement Resource Lists | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/sops/resources/improvement-resourcelist.html
     July 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … More topics in this section SOPS® About SOPS SOPS Surveys … Data Entry and Analysis Tools Improvement Resource Lists Impact Case Studies on SOPS Surveys … Resource Lists for SOPS Surveys: Hospital Version 2.0  (PDF, 551 KB) Hospital Version 1.0 (PDF,

223. Advancing the Science and Implementation of Patient Narrative Elicitation and Reporting | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
     August 01, 2019 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Patients vs. caregivers as respondents: How can elicitation methods be adapted to capture the experience … Responding to urgent medical concerns: Because of the emphasis on maintaining the confidentiality of respondents … , CAHPS surveys are not designed to capture and respond to pressing patient medical issues. … Distinguishing between clinician vs. teams vs. system: Most surveys and open-ended questions are focused

224. Patient Safety Awareness Week 2024 | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/patient-safety/news-events/psaw-2024/index.html
     March 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … This year, AHRQ features the launch of TeamSTEPPS 3.0, the latest in teamwork optimization; the Surveys … Surveys on Patient Safety Culture Program AHRQ's Surveys on Patient Safety Culture (SOPS) Program … Supplemental item sets can be added to the SOPS Hospital and Nursing Home Surveys to assess workplace

225. CAHPS Clinician & Group Survey Comparison (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
     July 27, 2021 - CAHPS Clinician & Group Survey Comparison CAHPS Clinician & Group Survey Differences Page 1 … CAHPS Clinician & Group Survey: Differences between the core items in 3.0, 3.1, and Visit 4.0 (beta … Please think of that person as you answer the survey. 2. … The questions in this survey will refer to the provider named in Question 1 as “this provider.” … Please think of this provider as you answer the survey. 2.

226. Improving Your Response Rates on the AHRQ Hospital Survey on Patient Safety Culture: Podcast Transcript (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/rrpodtrans.pdf
     August 01, 2013 - Caschette, Administrator of Safety and Quality at Memorial Healthcare System Moderator Theresa Famolaro, Surveys … I’m Theresa Famolaro from Westat and I manage the databases for the AHRQ Surveys on Patient Safety Culture … had always done it electronically via a Zoomerang and we chose to do this because we use Zoomerang surveys … If you need any help or assistance on any of the AHRQ Surveys on Patient Safety Culture, please feel … for joining us and we look forward to bringing you more stories and experiences from users of the Surveys

227. CAHPS Patient Narrative Item Sets (webcast) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-111621.html
     December 01, 2021 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … They also previewed Narrative Item Sets in development for the CAHPS Health Plan Survey and the Child … HCAHPS Survey. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

228. Improving Workplace Safety in Hospitals: A Resource List for Users of the AHRQ Workplace Safety Supplemental Item Set (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/workplace-safety-resources.pdf
     May 01, 2023 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … Healthcare Research and Quality (AHRQ) Workplace Safety Supplemental Item Set for the SOPS Hospital Survey … Suggestions for resources you would like added to the list, questions about the survey, or requests … /hospital/supplemental-items/workplace-safety.html https://www.ahrq.gov/sops/surveys/hospital/index.html … This brief questionnaire can be used to examine the number and nature of patient handling injuries in

229. SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/value-efficiency-supplemental-item-spanish.pdf
     March 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish SOPS … ® Value and Efficiency Supplemental Items for the SOPS Medical Office Survey Language: Spanish • Purpose … : This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help … item text and response options. o No reordering of survey items … www.ahrq.gov/sops/databases/medical-office/index.html https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys

230. Major Health Plan Quality Measurement Sets | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
     December 01, 2022 - Also, an NCQA-approved external survey organization must administer the CAHPS survey when it is part … CAHPS ® Health Plan Survey CAHPS refers to a family of standardized surveys that can be used to gather … The surveys are developed and supported by a consortium of researchers with funding from the Agency for … The CAHPS Health Plan Survey consists of over 40 items that ask the respondent to rate their experiences … For more information about the survey, visit the CAHPS website .

231. The Power of Patient Stories for Improving the Patient Experience (Webcast) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-051222.html
     June 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … narratives can provide about patients’ experiences with care that cannot be captured via closed-ended survey … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

232. Medical Expenditure Panel Survey (MEPS) | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/data/meps.html
     March 01, 2023 - Annual surveys of individuals and families, as well as their health care providers, provide data on health … MEPS is a set of large-scale surveys of families and individuals and their medical providers, and employers … The MEPS Household Component (MEPS-HC)  survey collects information from families and individuals that … The MEPS Medical Provider Component (MEPS-MPC)  survey collects information from providers of medical … The MEPS Insurance Component (MEPS-IC)  survey collects information from employers in the private sector

233. AHRQ Data Tools | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cpi/about/otherwebsites/data-tools/index.html
     August 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … provides a consolidated and consistent experience for flexibly exploring the data from several AHRQ surveys … Components The AHRQ Data Tools website provides tools for the following AHRQ surveys and associated … databases: Medical Expenditures Panel Survey (MEPS) Household Component (MEPS-HC) Insurance Component … ) Clinicians and Groups Survey (CG-CAHPS)     National Healthcare Quality and Disparities Reports

234. Diagnostic Safety Resource List (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-resources.pdf
     May 01, 2023 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … Healthcare Research and Quality (AHRQ) Diagnostic Safety Supplemental Item Set for the SOPS Medical Office Survey … Suggestions for resources you would like added to the list, questions about the survey, or requests … for the Agency for Healthcare Research and Quality Updated May 2023 https://www.ahrq.gov/sops/surveys … /medical-office/supplemental-items/diagnostic-safety.html https://www.ahrq.gov/sops/surveys/medical-office

235. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
     January 01, 2023 - CAHPS Child Hospital Survey Database 2023 Chartbook 5 Highlights of Respondent Characteristics … Level of Results Child HCAHPS Survey Database results are calculated at the respondent level only. … A respondent is defined as an individual who has completed or partially completed a Child HCAHPS Survey … Respondent-level survey results are calculated across all respondents in the Database, ignoring their … Database 2023 Chartbook C-1 https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance

236. Section 2: Why Improve Patient Experience? | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/2-why-improve/index.html
     February 01, 2020 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … and business outcomes, make a compelling case for improving patient experience as measured by CAHPS surveys … These surveys are conducted annually with results reported publicly on the Medicare Plan Finder website … Examining the role of patient experience surveys in measuring health care quality. … The use of patient satisfaction surveys and alternate coding procedures to predict malpractice risk.

237. Strategies for Improving CAHPS Health Plan Survey Scores | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/20160413/webcast-041316-video.html
     June 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Announcements Contact CAHPS Strategies for Improving CAHPS Health Plan Survey … originally created June 2016 Internet Citation: Strategies for Improving CAHPS Health Plan Survey

238. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - • A structured series of 5 open-ended questions designed for use with the CAHPS Clinician & Group Survey … • The Elicitation Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive … story about their experience with a provider and his/her office staff  Complement the closed-ended survey … Key Actors 20 www.ahrq.gov/cahps Implementation Guidance Document https://www.ahrq.gov/cahps/surveys-guidance … /item-sets/elicitation/index.html 21 https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation

239. CAHPS Nursing Home Survey: Long-Term Resident Survey (doc file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey CAHPS Nursing Home Survey – Long-Stay Resident … for Vendors · The scripts provided in this document use the questions from the CAHPS Nursing Home Survey … aware that you may need approval from an Institutional Review Board (IRB) in order to conduct this survey … Conventions Used in This Document · Survey instructions intended for interviewers appear in [UPPERCASE … Introductory Script and Questions [AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY

240. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores | Agency for Healthcare Research and Quality
     talkingquality.ahrq.gov/cahps/news-and-events/events/031516/webcast-video-031516.html
     June 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Webcasts & Recent Events Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Contact CAHPS Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey