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1. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cahps/surveys-guidance/nh/index.html
   August 01, 2023 - Measures Development of Family Member Survey Development of Resident Surveys Outpatient … English ( Word , 144 KB; PDF , 624 KB) Spanish ( Word , 142 KB; PDF , 600 KB) The two resident questionnaires … Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … 116 KB; PDF , 630 KB) The Centers for Medicare & Medicaid Services requested development of this questionnaire … Nurses/Aides' Kindness/ Respect Towards Resident Nursing Home Provides Information/ Encourages Respondent

2. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
   April 01, 2021 - Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for mail surveys) or fill out the survey (for online surveys).

3. CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/index.html
   April 01, 2024 - MB) includes information about: Preparing a questionnaire, Drawing a sample of potential respondents … FAQs About the Health Plan Survey Why does the CAHPS Health Plan Survey ask respondents to continue … If respondents don’t recognize the health plan’s name, the survey invites them to fill in what they think … is the name and complete the questionnaire with that plan in mind. … The recommended number of completed questionnaires for the CAHPS Health Plan Survey is 300 per health

4. Search FAQs | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cahps/faq/index.html
   January 01, 2019 - Respondent acceptance . … feature that makes it easier for respondents to complete the questionnaires correctly and quickly. … A summary of a research meeting on advances in survey methodology Burkhart Q, Orr N, Brown JA, et … Learn more in a summary of a research meeting on advances in survey methodology . … CAHPS survey results can be adjusted to account for external factors such as respondent age or other

5. SOPS Surveys | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/sops/surveys/index.html
   January 01, 2023 - (1:09) Surveys on Patient Safety Culture Hospital Survey . Medical Office Survey . … Nursing Home Survey . Community Pharmacy Survey . Ambulatory Surgery Center . … known as supplemental item sets, to customize their questionnaires. … Using the Surveys When using any of the SOPS surveys, reference the full name "Surveys on Patient … from a SOPS survey, please refer to the instructions for modifying and naming SOPS surveys in  Using

6. CAHPS Survey Administration: What We Know and Potential Research Questions (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
   October 01, 2017 - methods. … Telephone Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.; 2009. Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.

7. CAHPS Hospital Survey | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cahps/surveys-guidance/hospital/index.html
   November 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … They also ask respondents to rate the hospital and indicate their willingness to recommend the hospital … Adult HCAHPS The  Adult Hospital Survey is a standardized questionnaire for people 18 and older who … Child HCAHPS The Child Hospital Survey is a standardized questionnaire for parents/guardians of children … https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html   Back

8. AHRQ Hospital Survey 2.0 User's Guide (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/AHRQ-Hospital-Survey-2.0-Users-Guide-5.26.2021.pdf
   January 01, 2021 - respondents – can send followup reminders or second surveys to nonrespondents  Unable to track … If administering a confidential survey, identify nonrespondents who should receive followup surveys. … nonrespondents, you may print fewer surveys overall. … nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents

9. CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cahps/surveys-guidance/cg/index.html
   September 01, 2023 - To customize questionnaires, users can add supplemental items , including a structured series of open-ended … This reference period allows respondents to consider multiple experiences with care when answering the … Version 3.1 The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider … of potential respondents, Collect the survey data, Track responses, and Use the survey results … Users of this survey may also want to consult the following guidance: Translating CAHPS surveys into

10. Modifying and Naming Your CAHPS Survey | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
    May 01, 2020 - Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Adding to the Core Questionnaire You can customize a CAHPS questionnaire to meet needs unique to your … Changing the Core Questionnaire Some organizations use CAHPS surveys as starting points for a modified … If you make these kinds of changes, the questionnaire is no longer considered a CAHPS survey. … their survey, and encourages the use of names that will be meaningful to respondents.

11. Supplemental Item Sets | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/sops/surveys/supplemental-item-sets.html
    December 01, 2022 - optional supplemental item sets that users may add to assess content in areas not included in the core questionnaire … For example, a user of the SOPS Hospital Survey may want to ask respondents to comment on their work … No reordering of survey items. … Impact Case Studies on SOPS Surveys . SOPS Bibliography . … https://www.ahrq.gov/sops/surveys/supplemental-item-sets.html   Back

12. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/item-sets/index.html
    April 01, 2024 - Only the CAHPS surveys below have specific supplemental items: Health Plan Survey Clinician & … Examining other characteristics of respondents. … and to support survey users in creating questionnaires that flow in a fashion that is consistent with … how respondents think about the topics. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct

13. Hospital Survey on Patient Safety Culture: User's Guide (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents

14. AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: User’s Guide (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/ascguide.pdf
    April 01, 2015 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/ distribute reminders only to nonrespondents

15. CAHPS Surgical Care Survey | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/surgical/index.html
    February 01, 2018 - The Surgical Care Survey is unique among CAHPS surveys in that it assesses patients' experiences with … surgical care in both the inpatient and outpatient settings by asking respondents about their care: … Like other CAHPS surveys, this questionnaire focuses on aspects of surgical quality that are important … want to consult the following guidance: Translating surveys and other materials Analyzing CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/surgical/index.html   Back

16. Using CAHPS Surveys | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/helpful-resources/index.html
    August 01, 2023 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Review a summary of the September 2018 research meeting on advances in survey methodology (PDF, 442 … develop items for your own purposes, as long as you retain all core items of the CAHPS questionnaire … Translating CAHPS Surveys (PDF, 246 KB) Planning a CAHPS Survey Project Review the steps involved

17. CAHPS Home Health Care Survey | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/home/index.html
    November 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … The TEP members were asked to comment on the priority they would give items in the draft questionnaire … The team completed multiple rounds of cognitive testing and revised the questionnaire in light of their … https://www.ahrq.gov/cahps/surveys-guidance/home/index.html   Back to

18. CAHPS Patient Experience Surveys and Guidance | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/index.html
    August 01, 2023 - For each survey, you can download formatted survey instruments, guidance for administering them, and … Information in the guidance documents is based on the survey developers' extensive research into best … practices in survey design and administration as well as analyses of data collected during the field … AHRQ does not require the use of any surveys or the use of a specific methodology for sampling or survey … For these surveys, please consult technical documentation from CMS for their survey administration requirements

19. Development of the CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
    May 01, 2022 - to learn what worked well, what needed improvement, and what they wanted to see in future surveys for … As part of this effort, the Consortium shared draft questionnaires with various stakeholders asking for … In order to determine whether the questionnaire items were understandable and meaningful to respondents … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html  

20. CAHPS Health Plan Survey 5.0 Measures | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … (PDF, 308 KB) Getting Needed Care Q9          Easy for respondent to get necessary care, tests, … or treatment Q18        Respondent got appointment with specialists as soon as needed Getting Care … Quickly Q4          Respondent got care for illness/injury as soon as needed Q6          Respondent … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html