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421. Data Resources | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/data/resources/index.html
     April 28, 2024 - formerly known as the National CAHPS Benchmarking Database) is the repository for data from selected CAHPS surveys … The primary purpose of the CAHPS Database is to facilitate comparisons of CAHPS survey results by and … among survey users. … To support the use of CAHPS survey results, the CAHPS Database offers products and services that include … Participation in the CAHPS Database is free and open to all survey users. 

422. EvidenceNOW: Practice Survey Codebook, Baseline | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/evidencenow/projects/heart-health/research-results/research/survey-codebook-baseline.html
     March 01, 2021 - Managing Urinary Incontinence Tools for Change EvidenceNOW: Practice Survey … Codebook, Baseline Oregon Cooperative Resource: Practice Survey Code Book: Change Process … Capability Questionnaire (CPCQ) (PDF, 504 KB, 7 pages) This code book was used by the national evaluators … for the Change Process Capability Questionnaire (CPCQ) measures set. … 2021 Page originally created January 2019 Internet Citation: EvidenceNOW: Practice Survey

423. Formative Evaluation: Fostering Real-Time Adaptions and Refinements to Improve the Effectiveness of Patient-Centered Medical Home Interventions | PCMH Resource Center
     pcmh.ahrq.gov/page/formative-evaluation-fostering-real-time-adaptions-and-refinements-improve-effectiveness
     March 01, 2013 - Data sources might include semistructured interviews with stakeholders, structured surveys, focus groups … analysis typically include claims or billing data, electronic health records or charts, and structured surveys … about the patients’ quality and cost outcomes, information the practices collect from patients using surveys

424. Strategy 6N: Price Transparency | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6n-price-transparency.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Relevant Questions on the CAHPS Health Plan Survey A few versions of the CAHPS Health Plan Survey include … These survey questions about price transparency are part of: The CAHPS Health Plan Survey 5.0H—the … The Qualified Health Plan Enrollee Experience Survey (QHP Enrollee Survey) – the version used by the

425. Conducting Cognitive Testing for Health Care Quality Reports | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/resources/cognitive/index.html
     September 01, 2019 - The method was originally developed as a tool for selecting and refining survey questions and response … Listening as Respondent "Thinks Out Loud:" The interviewer asks respondents to share every thought and … If the respondent mentions the legend, then it was noticeable. … For each key element of the report, document what the respondent did with it (e.g., noticed it or not … Cognitive Interviewing: A Tool for Improving Questionnaire Design.

426. Ten Attributes of Health Literate Health Care Organizations | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/health-literacy/publications/ten-attributes.html
     January 01, 2024 - AHRQ resources that can help health systems with Attribute #2 include: CAHPS ® surveys of patient … Quality Plan (includes Primary Care Health Literacy Assessment ) Guidelines for Translating CAHPS Surveys

427. AHRQ's Quality & Patient Safety Programs by Setting: Ambulatory Care | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/settings/ambulatory/index.html
     July 01, 2022 - Quality & Patient Safety Programs by Setting: Ambulatory Care Ambulatory Surgery Center (ASC) Survey … on Patient Safety Culture is a staff-administered survey that helps ambulatory surgery centers assess … CAHPS ® Clinician & Group Survey was developed by AHRQ and designed to measure patients’ experiences … The surveys are developed from the patient’s perspective on what’s important to measure. … Medical Office Survey of Patient Safety Culture is a staff-administered survey that helps medical offices

428. Research Administration | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/evidencenow/projects/heart-health/research-results/research/administration.html
     March 01, 2021 - group discussed and selected a parsimonious, core set of items for the practice and practice member surveys

429. Patient Safety Awareness Week | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/patient-safety/news-events/psaw-2021/index.html
     July 01, 2022 - Surveys on Patient Safety Culture® (SOPS®) Medical Office Survey: 2020 User Database Report (PDF, 4 

430. Strategy 6I: Shared Decisionmaking | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
     April 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts

431. Strategy 6R: Reminder Systems for Immunizations and Preventive Services | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts

432. CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
     December 01, 2012 - Tactics: Customer/Patient Focus Say: Customer or patient satisfaction feedback, obtained using surveys … Once the feedback is reviewed, nurse managers share the information obtained from the surveys with the … These surveys provide a standardized approach for reviewing patient feedback and permits benchmarking … Using these surveys, nurse managers can influence the quality of care that their staff members deliver

433. Care Coordination Accountability Measures for Primary Care Practice (pdf file)
     pcmh.ahrq.gov/sites/default/files/attachments/care%20coord%20account%20measures%20for%20pc.pdf
     January 01, 2012 - It includes measures that use a variety of data sources, although most rely on survey methods. … In the case of survey-based measures, the respondent may answer differently based on other questions … Extrapolating testing results from one group of respondents to another offers only weak evidence of … Further Information on Feasibility  Among a sample of 450 survey respondents, average time to complete … As expected, respondents with chronic pain reported less coordinated care (65.5% well coordinated among

434. Chsp-Accomplishments-Report-2021 (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/chsp/CHSP-accomplishments-report-2021.pdf
     January 01, 2021 - These surveys include the National Survey of Accountable Care Organizations, the American Hospital Association … By coupling sample selection across the three survey populations, the surveys included representatives … It had four survey populations: • Primary and multispecialty care physician practice respondents came … Practice Level Questionnaire. n.d.a. https://cpb-us-e1.wpmucdn.com/sites.dartmouth.edu/dist/3/2083/files … Systems Level Questionnaire. n.d.c. https://cpb-us-e1.wpmucdn.com/sites.dartmouth.edu/dist/3/2083/files

435. Development of the Learning Health System Researcher Core Competencies (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/funding/training-grants/lhsabstract.pdf
     December 01, 2016 - Sources: A systematic literature review, eight telephone-based key informant interviews, structured questionnaires … development meetings, combined with review input gathered through key informants and two modified Delphi surveys … completeness of the competency domains was obtained from five AHRQ HSR training directors using a structured questionnaire … Two online modified Delphi surveys of the TEP were fielded between the second and third expert panel

436. Formative Evaluation: Fostering Real-Time Adaptations and Refinements to Improve the Effectiveness of Patient-Centered Medical Home Interventions (pdf file)
     pcmh.ahrq.gov/sites/default/files/attachments/FormativeEvaluation_032513comp.pdf
     March 01, 2013 - Data sources might include semistructured interviews with stakeholders, structured surveys, focus groups … analysis typically include claims or billing data, electronic health records or charts, and structured surveys … about the patients’ quality and cost outcomes, information the practices collect from patients using surveys

437. 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook_infographic.pdf
     January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2019 Health Plan Survey Database … plan based on the 2019 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey … Medicare Enrollees Highest Scoring Measure 80 percent of CHIP respondents indicated t hat the … Lowest Scoring Measure 56 percent of Adult Medicaid respondents ind icated that they cou ld always … cahpsdatabase.ahrq.gov/files/2019CAHPSHealthPlanChartbook.pdf For more information on the CAHPS Health Plan Survey

438. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
     April 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … A Pew survey found that many seekers of health information on the Internet do not follow recommended … S, Bundorf MK, Use of the Internet and E-Mail for Health Care Information: Results From a National Survey

439. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health Plan Survey

440. Hospital Survey on Patient Safety (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
     December 22, 2017 - Hospital Survey on Patient Safety SOPS TM Hospital Survey Version: 1.0 Language: English Note … , and preparing and analyzing data, and producing reports, please read the Survey User’s Guide … • To participate in the AHRQ Hospital Survey on Patient Safety Culture Comparative Database, the survey … o No reordering of survey items. … THANK YOU FOR COMPLETING THIS SURVEY. hospsurvcover.pdf SOPSTM Hospital Survey