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281. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - • A structured series of 5 open-ended questions designed for use with the CAHPS Clinician & Group Survey … • The Elicitation Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive … story about their experience with a provider and his/her office staff  Complement the closed-ended survey … Key Actors 20 www.ahrq.gov/cahps Implementation Guidance Document https://www.ahrq.gov/cahps/surveys-guidance … /item-sets/elicitation/index.html 21 https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation

282. Section 6: Strategies for Improving Patient Experience with Ambulatory Care | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/index.html
     March 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The strategies are intended to address the various topics covered by CAHPS surveys of ambulatory care … survey. … 2017) Domains for Patient Experience Clinician & Group Survey 3.0 CAHPS Surveys for Accountable

283. EvidenceNOW: North Carolina Cooperative | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/evidencenow/projects/heart-health/about/cooperatives/north-carolina.html
     March 01, 2021 - Update The Cooperative collected baseline practice characteristics surveys for 77 percent of the final … enrolled practices as well as baseline practice member surveys from 86 percent of the final enrolled … Twelve-month follow-up surveys began in early 2017 and will continue through the end of 2017. … Eighteen-month follow-up surveys began in August 2017 and will continue through the end of the project

284. Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/es/tools/index.html
     December 01, 2015 - next › ›› last » Last » Action Planning Tool for the AHRQ Surveys … on Patient Safety Culture This tool was designed for users of the AHRQ Surveys on Patient Safety … Culture and is intended for use after an organization administers one of the five culture surveys and … It provides step-by-step guidance to help survey users develop an action plan to improve patient safety

285. Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/tools/index.html
     December 01, 2015 - next › ›› last » Last » Action Planning Tool for the AHRQ Surveys … on Patient Safety Culture This tool was designed for users of the AHRQ Surveys on Patient Safety … Culture and is intended for use after an organization administers one of the five culture surveys and … It provides step-by-step guidance to help survey users develop an action plan to improve patient safety

286. S | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/topics/s.html
     April 29, 2024 - Problems Social Determinants of Health Spanish-Language Resources Substance Abuse Surgery Surveys

287. CAHPS Nursing Home Survey: Long-Term Resident Survey (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey CAHPS Nursing Home Survey – Long-Stay Resident … for Vendors · The scripts provided in this document use the questions from the CAHPS Nursing Home Survey … aware that you may need approval from an Institutional Review Board (IRB) in order to conduct this survey … Conventions Used in This Document · Survey instructions intended for interviewers appear in [UPPERCASE … Introductory Script and Questions [AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY

288. CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey Spanish CAHPS® Nursing Home Survey: Long-Stay … Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument Information for Vendors … nursing-home-long-stay-span-651b.doc Last updated: September 01, 2011 1 CAHPS® Nursing Home Survey … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7. … _______ (0-10) 5 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 15.

289. Job Aid: Joy in Work (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-joy-in-work.pdf
     January 07, 2022 - members being combative and aggressive  Low clinician or staff ratings on satisfaction or wellness surveys … Gather data  Review existing data (e.g., employee satisfaction surveys, staff and clinician turn-over … rates, and sick days taken)  Consider using short clinician and staff satisfaction surveys to assess … joy in work such as:  AMA's Zero Burnout Program survey (10 items)  Clinical Microsystems Assessment

290. Nursing-Home-Discharged-Resident-Span-653B (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.doc
     September 01, 2011 - M:\8486\8486.01.02.30\CAHPS KIT Surveys\Spanish\Nursing Home\1653b_Discharged_Resident to WP 8.24.11. … doc - 2/2/2018 - 12:17 PM - lt CAHPS® Nursing Home Survey Version: Discharged Resident Instrument Language … : Spanish For assistance with this survey, please contact the CAHPS Help Line at 800-492-9261 or cahps1 … · Include this text regarding the confidentiality of survey responses: Su privacidad está protegida … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates

291. Hospital Survey on Patient Safety Culture Version 2.0 (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
     January 01, 2021 - Hospital Survey on Patient Safety Culture Version 2.0 SOPS® Hospital Survey Version: 2.0 Language … o No reordering of survey items. … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-users-guide.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-users-guide.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf https

292. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
     January 01, 2015 - We have facility surveys, the hospital survey, we have surveys on hemodialysis, nursing homes. … All of our surveys also -- I shouldn’t say all of them -- most of our surveys have an adult version and … other CAHPS surveys. … We had over 2,000 surveys returned. … methodology, including how they sample, what is a valid N size because we wanted to eliminate that

293. Engaging Patients and Families in the Medical Home - Table 1 | PCMH Resource Center
     pcmh.ahrq.gov/page/engaging-patients-and-families-medical-home-table-1
     June 01, 2010 - walk-through” to give staff a patient perspective of practice workflow Conduct peer-to-peer patient surveys … Patient surveys are frequently used, but there is limited evidence about their usefulness in quality … What are the best models for using patient survey data to support quality improvement? … What methods can help to ensure fair and comparable patient survey data without creating too much burden … , answering a survey, attending meetings, participating in online group discussions, or becoming an authorized

294. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual

295. Hospital Survey on Patient Safety Culture Version 2.0 (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-English-05.18.21.docx
     June 09, 2016 - Hospital Survey on Patient Safety Culture Version 2.0 SOPS® Hospital Survey Version: 2.0 Language: … the survey in its entirety without modifications or deletions: · No changes to any of the survey item … survey after Section F, before the Background Questions section. … Hospital Survey on Patient Safety (Version 2.0) Instructions This survey asks for your opinions about … Thank you for completing this survey. 5

296. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.pdf
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS® Nursing … Home Survey: Long-Stay Resident Instrument CAHPS Nursing Home Survey – Long-Stay Resident Instrument … Would you like to participate in this survey? … Before we start, let me tell you a few things about this survey. … _______ (0-10) 4 CAHPS® Nursing Home Survey: Long-Stay Resident Instrument 7.

297. Reading on Evaluation Recommended | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/talkingquality/assess/recommended-reading.html
     May 01, 2019 - Survey Research Aday LA. Designing and conducting health surveys. John Wiley & Sons; 1989. … Internet, Mail and Mixed Mode Surveys: The Tailored Design Method. … How to conduct your own survey. Hoboken, New Jersey: John Wiley & Sons; 1994. … Beneficiary survey-based feedback on new Medicare informational materials.

298. The SHARE Approach—Putting Shared Decisionmaking Into Practice: A User’s Guide for Clinical Teams | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-8.html
     September 01, 2020 - Patients receive a free video/DVD, booklet, and questionnaire to help prepare them for their initial … By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more informed … All CAHPS surveys include a core set of items that must be included in the survey. … AHRQ's CAHPS Clinician & Group Survey ( http://www.ahrq.gov/cahps/surveys-guidance/cg/index.html ) … These surveys are available in English and Spanish.

299. Specific Tools To Support Change (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
     January 01, 2011 - In addition, the survey asks respondents about their willingness to recommend the facility: Question … cahps.ahrq.gov/surveys-guidance/hospital/about/index.html https://cahps.ahrq.gov/surveys-guidance/hospital … Short Survey Short surveys are intended to provide just enough simple and prompt feedback to indicate … /survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http … ://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials

300. Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-eng-651a.doc
     March 09, 2007 - Summary of Key Recommendations for Administering NH-CAHPS Long-Term Resident Survey CAHPS Nursing … Home Survey – Long-Stay Resident Instrument 1Information for Vendors 1Information for Interviewers … Conventions Used in This Document · Survey instructions intended for interviewers appear in [UPPERCASE … Would you like to participate in this survey? … Before we start, let me tell you a few things about this survey.