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161. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
     March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … Cognitive testing with parents indicated that the use of these groupings made it easier for respondents

162. Improving Patient Experience in Large Organizations (Webcast) | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/news-and-events/events/webinar-032421.html
     April 01, 2021 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … healthcare organizations in using Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) surveys … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

163. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Access to Mental Health Care Services | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
     May 01, 2021 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Contact CAHPS Supplemental Items for the CAHPS Clinician & Group Adult Survey … Survey users can also create a composite for the two counseling items (MH3 and MH4) by adding responses … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html

164. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

165. AHRQ’s Primary-Care Related Data Resources | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/ncepcr/data-resources/index.html
     January 01, 2024 - The CAHPS Clinician and Group surveys are used to evaluate patient experience in medical offices or … Patients are the best, or sometimes the only source of the information collected by the CAHPS surveys … Medical Expenditure Panel Survey The Medical Expenditure Panel Survey (MEPS) is a nationally representative … Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS) Medical Office survey … The Medical Office SOPS survey also has two optional supplemental items sets for survey customization

166. SOPS Audio Podcasts | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/sops/events/podcasts.html
     May 01, 2017 - More topics in this section SOPS® About SOPS SOPS Surveys … Contact SOPS SOPS Audio Podcasts Improving Response Rates on the AHRQ Surveys … on Patient Safety Culture Listen to brief audio interviews and messages about using the AHRQ Surveys … Information Summary This podcast will provide you with information on tips and tools to increase your survey … , Gloucester, Virginia Additional Information Tip Sheet: Improving Response Rates on the AHRQ Surveys

167. CAHPS Health Plan Survey Child Medicaid Survey 5.1 (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
     October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1 CAHPS Health Plan Survey Version: Child Medicaid … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … o Descriptions of major item sets are available at https://www.ahrq.gov/cahps/surveys- guidance/item-sets … /hp/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

168. Survey on Patient Safety (facility version) (doc file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
     November 15, 2019 - Survey on Patient Safety (facility version) Survey on Patient Safety Instructions This survey asks for … SECTION A: Your Work Area/Unit In this survey, think of your work area as the unit, department, or clinical … reports or more SECTION H: Background Information This information will help in the analysis of the survey … THANK YOU FOR COMPLETING THIS SURVEY. 1 5

169. SOPS Action Planning Tool | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/sops/resources/planning-tool/index.html
     April 01, 2024 - However, administering a SOPS survey is not the end of the improvement process. … It is important to develop and implement action plans, which use survey data for improvement.     … The Action Planning Tool is intended for use after your organization administers the survey and analyzes … Surveys on Patient Safety Culture ® and SOPS ® are registered trademarks of the U.S. … Action Planning Tool for the AHRQ Surveys on Patient Safety Culture ® (SOPS ® ).

170. Tip Sheet: Improving Response Rates on the AHRQ Surveys on Patient Safety Culture (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/sopstipsheet.pdf
     November 05, 2013 - Tip Sheet: Improving Response Rates on the AHRQ Surveys on Patient Safety Culture Tip Sheet: Improving … Response Rates on the AHRQ Surveys on Patient Safety Culture This Tip Sheet will help you understand … A survey response rate is the number of completed surveys returned by eligible respondents divided by … For Web surveys, send short weekly thank you/reminder emails. … Staff are more likely to participate in future surveys when they know the results will be used for

171. Resource List - AHRQ Nursing Home Survey (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
     April 01, 2023 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … CAHPS® Nursing Home Surveys https://cahps.ahrq.gov/surveys-guidance/nh/index.html The CAHPS program … instruments: an in-person questionnaire for long-term residents, a mail questionnaire for recently … discharged short-stay residents, and a questionnaire for residents’ family members. 7. … CAHPS® Nursing Home Surveys 7.

172. TeamSTEPPS 2.0: Module 10. Measurement | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/teamstepps/instructor/fundamentals/module10/igmeasure.html
     March 01, 2014 - Describe the AHRQ Surveys on Patient Safety Culture. … AHRQ Surveys on Patient Safety Culture tools. … The TeamSTEPPS Teamwork Perceptions Questionnaire (T- TPQ). … AHRQ Surveys on Patient Safety Culture. … AHRQ offers a suite of free, easy-to-use surveys for assessing patient safety culture.

173. Contents of a CAHPS Report | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
     March 01, 2016 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … To establish the credibility of the survey results, your report should briefly explain what the survey … It can also reinforce the idea that the respondents to the survey were "people like you." … Specifically, the CAHPS questionnaires focus on topics for which consumers are the best or only judges

174. Understanding CAHPS® Surveys: A Primer for New Users Infographic (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
     February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic Understanding CAHPS® Surveys: A Primer … timely appointments Coordinated care from doctors and nurses Easy access to information CAHPS Surveys … with Health Plans Health Plans Dental Plans Home and Community- Based Services Use of CAHPS Surveys … Certification and recognition Value-based purchasing Health services research Resources to Support Survey … Users CAHPS Ambulatory Care Improvement Guide Free technical assistance Web site: Surveys,

175. Introducing the CAHPS Child Hospital Survey (Child HCAHPS) Database (Webcast) | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/news-and-events/events/webinar-032322.html
     May 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Speakers reviewed the Child HCAHPS Survey and discussed the participation benefits. … Voluntary data submission is free and available for Child HCAHPS Survey users. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

176. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/health-literacy/improve/precautions/tool2b.html
     March 01, 2024 - Steps to execute: We will display the surveys at the checkout desk. … the surveys. … Steps to execute: We will display the surveys at the checkout desk. … Steps to execute: We will leave the surveys in the exam room next to a survey box with pens/pencils … On a few occasions, the doctor came in while patient filling out survey so survey was not complete.

177. Participating in the SOPS Ambulatory Surgery Center Database | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/sops/databases/asc/databases/submission.html
     October 01, 2023 - More topics in this section SOPS® About SOPS SOPS Surveys … Participating in the Ambulatory Surgery Center Database Research Datasets for SOPS Surveys … Database Report presents aggregated results for all participating ASCs as well as results by ASC and respondent … Respondent-level survey data following the appropriate data file specifications for each ASC site. …  that provides overall findings and results by ambulatory surgery center characteristics and staff respondent

178. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data | Agency for Healthcare Research and Quality
     pcmh.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
     March 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Citation: Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey

179. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
     September 01, 2019 - Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … There are more staff position and unit/work area categories in HSOPS 2.0, so fewer respondents have … To administer surveys to a sample of providers and staff, refer to Table B-1, which shows the minimum … version is complete, simultaneous administration of the surveys can begin. … For further information about how to administer the surveys and analyze the data, refer to the AHRQ

180. Improving Patient Safety in Hospitals: A Resource List for Users of the AHRQ Hospital Survey on Patient Safety Culture (pdf file)
     pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalresourcelist.pdf
     January 01, 2019 - Improving Patient Safety in Hospitals: A Resource List for Users of the AHRQ Hospital Survey on Patient … How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … the Agency for Healthcare Research and Quality Updated January 2019 https://www.ahrq.gov/sops/surveys … The tools include surveys to fill out before and after a patient’s stay as well as specific resources … The extensive and growing use of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys