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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital_survey_composites-spanish.pdf
October 01, 2009 - Spanish Translation of AHRQ's Hospital Survey on Patient Safety
SOPSTM Hospital Survey Items and Composites … • To view the formatted questionnaire, refer to the Hospital Survey in Spanish. … o No reordering of survey items. … NOTE: This document is NOT part of the survey and SHOULD NOT BE DISTRIBUTED TO SURVEY
RESPONDENTS. … A bilingual survey translator reviewed the Premier Hospital survey translation to assess whether the
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pcmh.ahrq.gov/cpi/about/otherwebsites/meps.ahrq.gov/index.html
August 01, 2013 - set of large-scale surveys of families and individuals, their medical providers (doctors, hospitals, … Agency for Healthcare Research and Quality (AHRQ)
Components
MEPS is a family of three interrelated surveys … Settings
MEPS surveys the civilian noninstitutionalized U.S. population. … Information Gathered in the Surveys
MEPS-HC gathers data on individuals’ health status, health conditions … MEPS-MPC gathers information on MEPS-HC respondents’ medical expenditures, sources of payment, medical
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pcmh.ahrq.gov/sops/databases/pharmacy/submission.html
November 01, 2023 - More topics in this section
SOPS®
About SOPS
SOPS Surveys … the Community Pharmacy Database
Ambulatory Surgery Center
Research Datasets for SOPS Surveys … aggregated results for all participating community pharmacies as well as results by community pharmacy and respondent … Respondent-level survey data following the appropriate data file specifications for each pharmacy site … provides overall findings and results by ambulatory surgery center characteristics and staff respondent
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pcmh.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
March 01, 2024 - More topics in this section
SOPS®
About SOPS
SOPS Surveys … Diagnostic Safety Supplemental Item Set for Medical Office SOPS
The AHRQ Surveys … Supplemental Item Set
Diagnostic Safety Supplemental Item Set for the Medical Office Survey – English … Diagnostic Safety Supplemental Item Set for the Medical Office Survey – Spanish ( Word , 59 KB; PDF … Diagnostic Safety Results
2024 Results for the AHRQ Surveys on Patient Safety Culture ® (SOPS ® )
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - Overview of CAHPS Surveys
The CAHPS surveys assess healthcare quality by
asking patients to report on … Survey
■ Hospice Survey
■ Home Health Care Survey
■ Surgical Care Survey
Patient Experience With … ■ Nursing Home Surveys
■ Outpatient and Ambulatory Surgery Survey
Finally, CAHPS surveys are available … ■ CAHPS surveys consist of a core set of
questions that are administered to all
respondents in a … ■ Descriptions of CAHPS surveys
■ Formatted surveys, evidence-based
guidance on survey administration
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
January 01, 2017 - not used for closed-ended
questions with scaled responses because it is not clear which question a respondent … Second, survey respondents were invited to comment on the
open-ended questions after completing the … survey. … to the Elicitation Protocol differ from respondents to the closed-ended
questions? … How do respondents to the Elicitation Protocol differ from respondents to the closed-ended questions?
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pcmh.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
June 01, 2017 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys … Home and Community-Based Services
Home Health Care
Hospice
Hospital
Adult Survey … Child Survey
Survey Measures
Development
In-Center Hemodialysis … Outpatient and Ambulatory Surgery
Surgical Care
Supplemental Items
Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
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pcmh.ahrq.gov/cahps/quality-improvement/index.html
October 01, 2023 - Learn more:
Using CAHPS Clinician & Group Survey Data .
Using CAHPS Health Plan Survey Data . … Analyze the results of CAHPS surveys to identify strengths and weaknesses. … In 2020, these researchers joined with other subject matter experts and survey stakeholders at AHRQ's … Strategies for Improving CAHPS Health Plan Survey Scores . … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores .
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray … Organization
13
What are the SOPS Surveys? … are composed of
standardized questions — core items that
support the comparability of survey content … Forms
− English and Spanish
− PDF and Word
► Survey Items and Composite Measures
► Survey User's … What are the SOPS Surveys?
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
June 01, 2021 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html
https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … /modifying/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html
https://www.ahrq.gov/cahps/surveys-guidance … Clinician & Group Narrative Item Set
Page 7
Oversight of Vendors
Organizations that administer CAHPS surveys
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html
http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents
Users of this item set are likely to find a high level of respondent … In
field testing of the Child Hospital Narrative Item Set, approximately two-thirds of
survey respondents … Anticipated Length of Comments
In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.
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pcmh.ahrq.gov/patient-safety/settings/multiple/index.html
August 01, 2023 - Surveys include: Settings:
Clinician and group practices
Web: ahrq.gov/cahps/surveys-guidance/cg … /cahps/surveys-guidance/home
Hospices (hospice facility, hospital, home)
Web: ahrq.gov/cahps/surveys-guidance … : ahrq.gov/cahps/surveys-guidance/ich
Nursing homes (long-stay, short-stay, family member surveys) … )
Web: ahrq.gov/cahps/surveys-guidance/echo
Specialized Surveys:
Cancer care—inpatient and outpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
January 01, 2017 - Program
• Funded by the Agency for Healthcare Research and
Quality (AHRQ)
• Develops standardized surveys … and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess patients’ experiences … • Developed for both ambulatory and facility-based care
2
www.ahrq.gov/cahps
CAHPS Family of Surveys … 3
Facility Surveys
Hospital
In-Center Hemodialysis
Nursing Home
Hospice
Ambulatory Care Surveys … A structured series of 5 open-ended questions that:
• Prompts survey respondents to tell a clear and
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pcmh.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
May 01, 2017 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys … Children with Chronic Conditions
People with Mobility Impairments
Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
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pcmh.ahrq.gov/talkingquality/assess/evaluation-plan.html
January 01, 2023 - For example, you might use a single community survey to address questions about whether your audience … Surveys may be administered by mail, by telephone, in person, or over the Web. … What's needed for surveys? … One or two interviewers ask the key informants a set of "open-ended" questions that permit respondents … of these transcripts are used to identify themes, patterns, and variations across different kinds of respondents
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pcmh.ahrq.gov/cahps/news-and-events/news/index.html
February 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys … and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … response rates and the representativeness of survey data, particularly for those surveys required by … Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to … This meeting explored how data from CAHPS surveys and other patient experience information can improve
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pcmh.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
August 01, 2023 - More topics in this section
SOPS®
About SOPS
SOPS Surveys … The 21 supplemental items may be added to the Medical Office Survey, just before the Background Questions … More information on the SOPS Value and Efficiency Supplemental Item Set for the Hospital Survey is … Supplemental Item Set
Value and Efficiency Supplemental Item Set for the Medical Office Survey—English … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
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pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
June 21, 2023 - HCBS CAHPS Survey Database: What You Need to Know - GINSBERG
5
AHRQ’S CAHPS® PROGRAM
Caren Ginsberg … , Ph.D., CPXP
Director, CAHPS and Surveys on Patient Safety Culture
(SOPS) Programs
Center for Quality … settings and with
health plans and providers
►Develops and operates voluntary databases for CAHPS
survey … data
9
CAHPS Surveys: Gold standard for patient
experience measurement
CAHPS Surveys:
►Measure … : Gold standard for patient experience measurement
Uses of CAHPS Surveys
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pcmh.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2022-MOSOPS-Database-Report-Part-II-508.pdf
January 01, 2022 - Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2022 User Database Report Part II
Surveys … A – Results by Medical Office
Characteristics
Appendix B – Results by Respondent Characteristics … Surveys on Patient Safety Culture™ and SOPS® are trademarks of AHRQ. … Surveys on
Patient SafetyTM (SOPS®) Medical Office Survey: 2022 User Database Report. … Surveys on Patient Safety CultureTM (SOPS®) Medical Office Survey: 2022 User Database Report
Table
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pcmh.ahrq.gov/sops/contact-us/index.html
June 01, 2020 - More topics in this section
SOPS®
About SOPS
SOPS Surveys … Announcements
International Users
Contact SOPS
Contact SOPS
SOPS ® Surveys … Contact the SOPS General Technical Assistance (TA) team with questions about survey administration … , survey materials and resources, and international use of SOPS surveys.