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421. AHRQ's Quality & Patient Safety Programs by Setting: Ambulatory Care | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/patient-safety/settings/ambulatory/index.html
     July 01, 2022 - Quality & Patient Safety Programs by Setting: Ambulatory Care Ambulatory Surgery Center (ASC) Survey … on Patient Safety Culture is a staff-administered survey that helps ambulatory surgery centers assess … CAHPS ® Clinician & Group Survey was developed by AHRQ and designed to measure patients’ experiences … The surveys are developed from the patient’s perspective on what’s important to measure. … Medical Office Survey of Patient Safety Culture is a staff-administered survey that helps medical offices

422. Research Administration | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/evidencenow/projects/heart-health/research-results/research/administration.html
     March 01, 2021 - group discussed and selected a parsimonious, core set of items for the practice and practice member surveys

423. Patient Safety Awareness Week | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/patient-safety/news-events/psaw-2021/index.html
     July 01, 2022 - Surveys on Patient Safety Culture® (SOPS®) Medical Office Survey: 2020 User Database Report (PDF, 4 

424. Strategy 6I: Shared Decisionmaking | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6i-shared-decisionmaking.html
     April 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts

425. Strategy 6R: Reminder Systems for Immunizations and Preventive Services | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts

426. CUSP Toolkit, The Role of the Nurse Manager, Facilitator Notes | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/hai/cusp/modules/nursing/nursing-notes.html
     December 01, 2012 - Tactics: Customer/Patient Focus Say: Customer or patient satisfaction feedback, obtained using surveys … Once the feedback is reviewed, nurse managers share the information obtained from the surveys with the … These surveys provide a standardized approach for reviewing patient feedback and permits benchmarking … Using these surveys, nurse managers can influence the quality of care that their staff members deliver

427. Chsp-Accomplishments-Report-2021 (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/chsp/CHSP-accomplishments-report-2021.pdf
     January 01, 2021 - These surveys include the National Survey of Accountable Care Organizations, the American Hospital Association … By coupling sample selection across the three survey populations, the surveys included representatives … It had four survey populations: • Primary and multispecialty care physician practice respondents came … Practice Level Questionnaire. n.d.a. https://cpb-us-e1.wpmucdn.com/sites.dartmouth.edu/dist/3/2083/files … Systems Level Questionnaire. n.d.c. https://cpb-us-e1.wpmucdn.com/sites.dartmouth.edu/dist/3/2083/files

428. Development of the Learning Health System Researcher Core Competencies (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/funding/training-grants/lhsabstract.pdf
     December 01, 2016 - Sources: A systematic literature review, eight telephone-based key informant interviews, structured questionnaires … development meetings, combined with review input gathered through key informants and two modified Delphi surveys … completeness of the competency domains was obtained from five AHRQ HSR training directors using a structured questionnaire … Two online modified Delphi surveys of the TEP were fielded between the second and third expert panel

429. 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook_infographic.pdf
     January 01, 2019 - 2019 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2019 Health Plan Survey Database … plan based on the 2019 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey … Medicare Enrollees Highest Scoring Measure 80 percent of CHIP respondents indicated t hat the … Lowest Scoring Measure 56 percent of Adult Medicaid respondents ind icated that they cou ld always … cahpsdatabase.ahrq.gov/files/2019CAHPSHealthPlanChartbook.pdf For more information on the CAHPS Health Plan Survey

430. Strategy 6D: Internet Access for Health Information and Advice | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6d-internet.html
     April 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … A Pew survey found that many seekers of health information on the Internet do not follow recommended … S, Bundorf MK, Use of the Internet and E-Mail for Health Care Information: Results From a National Survey

431. Strategy 6Q: Standards for Customer Service | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6q-custservice-standards.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The Intervention Customer service standards are already embedded in many of the CAHPS survey questions … of Interventions at Harvard Pilgrim: Performance on CAHPS Measures CAHPS Item (from Health Plan Survey

432. Hospital Survey on Patient Safety (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.pdf
     December 22, 2017 - Hospital Survey on Patient Safety SOPS TM Hospital Survey Version: 1.0 Language: English Note … , and preparing and analyzing data, and producing reports, please read the Survey User’s Guide … • To participate in the AHRQ Hospital Survey on Patient Safety Culture Comparative Database, the survey … o No reordering of survey items. … THANK YOU FOR COMPLETING THIS SURVEY. hospsurvcover.pdf SOPSTM Hospital Survey

433. Hospital Survey on Patient Safety (doc file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalscanform.doc
     June 09, 2016 - Hospital Survey on Patient Safety SOPSTM Hospital Survey Version: 1.0 Language: English Note · For … , and preparing and analyzing data, and producing reports, please read the Survey User’s Guide … . · No reordering of survey items. · Questions added only at the end of the survey after Section G, before … Hospital Survey on Patient Safety Instructions This survey asks for your opinions about patient safety … THANK YOU FOR COMPLETING THIS SURVEY. 5

434. Meeting Minutes, November 2015 | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/news/events/nac/2015-11-nac/nacmtg1115-minutes.html
     May 01, 2016 - the Consumer Assessment of Healthcare Providers and Systems (CAHPS®), the Medical Expenditure Panel Survey … Weissberg noted that the health outcomes survey asks general questions and produces data. … He described aspects of the three surveys. … The insurance component surveys 40,000 employer establishments. … It uses data from the MEPS household and insurance component, in addition to surveys.

435. Strategy 6G: Training To Advance Physicians' Communication Skills | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6gtraining.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts

436. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Experience Survey (QHP Enrollee Survey) that the Centers for Medicare & Medicaid Services (CMS) is using … This survey expands on the core Health Plan Survey to ask enrollees about— Access to interpreters when … American Community Survey Reports. United States Census Bureau; Aug 2013.

437. Federal Interagency Workgroup on Improving Diagnostic Safety and Quality in Healthcare (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/topics/public-notes-meeting-summary-072221.pdf
     November 19, 2021 - • Diagnostic Safety Supplemental Item Set for Medical Office Survey on Patient Safety Culture has … https://grants.nih.gov/grants/guide/pa-files/PA-21-266.html https://www.ahrq.gov/sops/surveys/medical-office

438. AHRQ Expands Its Repertoire to Eliminate Diagnostic Errors | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/news/blog/ahrqviews/eliminate-diagnostic-errors.html
     August 01, 2022 - training program designed specifically for diagnostic improvement; and a recent addition to AHRQ’s Surveys

439. Ambulatory Care | Agency for Healthcare Research and Quality
     pbrn.ahrq.gov/patient-safety/settings/ambulatory/tools.html
     February 01, 2018 - Ambulatory Surgery Center (ASC) Survey on Patient Safety Culture is a survey in the suite of AHRQ Surveys … The survey, designed specifically for ASC staff, asks for opinions about the culture of patient safety … The survey can raise staff awareness about patient safety, assess the status of patient safety culture … The CAHPS ® Clinician & Group Survey  assesses patients' experiences with health care providers and … Survey results can be used to improve care and equip consumers with information to choose providers.

440. SOPS Community Pharmacy Survey Items and Composites (pdf file)
     pbrn.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
     June 19, 2018 - SOPS Community Pharmacy Survey Items and Composites SOPSTM Community Pharmacy Survey Items and Composites … • To view the formatted questionnaire, see the Community Pharmacy Survey. • To participate in the AHRQ … Community Pharmacy Survey on Patient Safety Culture Database, the survey must have been administered … o No reordering of survey items. … The item’s survey location is shown to the left of each item.