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121. Celebrating 25 Years of the CAHPS Program | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/about-cahps/25timeline.html
     April 01, 2024 - Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The range of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients … The CAHPS Consortium is responsible for conceiving, developing, testing, and refining CAHPS surveys based … This first narrative item set prompts survey respondents to tell a clear and comprehensive story about … surveys, CAHPS researchers continually investigate and test the impact of different survey modes and

122. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … What Surveys Are Addressed by This Guide? … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … ) or other CAHPS surveys.

123. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … Organization 13 What are the SOPS Surveys? … are composed of standardized questions — core items that support the comparability of survey content … Forms − English and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's … What are the SOPS Surveys?

124. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … /modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … Clinician & Group Narrative Item Set Page 7 Oversight of Vendors Organizations that administer CAHPS surveys

125. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … In field testing of the Child Hospital Narrative Item Set, approximately two-thirds of survey respondents … Anticipated Length of Comments In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.

126. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … SOPS Core Survey + SOPS Supplemental Item Sets = Customized SOPS Survey 17 SOPS Supplemental Item … Thomas et al, 2012 Survey Materials • AHRQ SOPS website: www.ahrq.gov/sops ► Survey Forms − English … and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's Guide − Gives step-by-step … are the SOPS Surveys?

127. CAHPS Elicitation Protocol Webcast (pdf file)
     patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - Program • Funded by the Agency for Healthcare Research and Quality (AHRQ) • Develops standardized surveys … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … • Developed for both ambulatory and facility-based care 2 www.ahrq.gov/cahps CAHPS Family of Surveys … 3 Facility Surveys Hospital In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and

128. Consumer Assessment of Healthcare Providers and Systems (CAHPS) | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/index.html
     to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey. … Explore CAHPS Surveys Each CAHPS survey is designed to assess patient experience in a specific health … Surveys and Guidance CAHPS surveys assess patient experience with healthcare services delivered … Using CAHPS Surveys Users of CAHPS surveys can review research on survey design and administration … They facilitate comparisons of CAHPS survey results by and among survey users.

129. Measures From the CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
     May 01, 2017 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html  

130. Contact CAHPS | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/about-cahps/contact-us/index.html
     April 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … CAHPS Announcements Contact CAHPS Contact CAHPS CAHPS ® Surveys … CAHPSDatabase@westat.com 1-888-808-7108 Surveys Implemented by the Centers for Medicare & Medicaid … Services (CMS) CMS implements several CAHPS surveys.

131. CAHPS Bibliography | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/bibliography/index.html?page=4
     January 01, 2024 - Search Citations Search by keyword or author name Search   Surveys … Analysis (185) Health Information Technology (HIT) (3) Health Literacy (6) International Surveys … Optimal small-area estimation when nonrespondents are subsampled for follow-up. … Internet, mail and mixed mode surveys: the tailored design method, 4th Edition. … Examining the role of patient experience surveys in measuring health care quality.

132. Value and Efficiency Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
     August 01, 2023 - Careers Contact Us Español FAQs Home SOPS® SOPS Surveys … More topics in this section SOPS® About SOPS SOPS Surveys … More information on the SOPS Value and Efficiency Supplemental Item Set for the Hospital Survey is … Supplemental Item Set Value and Efficiency Supplemental Item Set for the Medical Office Survey—English … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html

133. SOPS Webcasts | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/sops/webcasts.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … An Overview of the SOPS Surveys for New Users (Webcast)   (November 1, 2023) SOPS Medical Office … Survey: What You Need to Know (Webcast) (July 19, 2023) SOPS Ambulatory Surgery Center Survey: What … : A Primer for New Users (Webcast)  (November 7, 2022) SOPS Nursing Home Survey: What You Need To Know … Supplemental Items for Medical Offices (June 2, 2021) How To Use the AHRQ SOPS Ambulatory Surgery Center Survey

134. Multiple Settings | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance/cg … : ahrq.gov/cahps/surveys-guidance/ich Nursing homes (long-stay, short-stay, family member surveys) … ) Web: ahrq.gov/cahps/surveys-guidance/echo Specialized Surveys: Cancer care—inpatient and outpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health

135. CAHPS Measures of Patient Experience | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/consumer-reporting/measures/index.html
     September 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … , which reflect respondents’ ratings on a scale of 0 to 10; and single-item measures. … Measures From the CAHPS Ambulatory Care Surveys CAHPS Health Plan Survey Measures (versions 5.0) … Care Survey Measures CAHPS Dental Plan Survey Measures Experience of Care and Health Outcomes (ECHO

136. Participating in the CAHPS Home and Community-Based Services Survey Database | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/cahps-database/hcbs-database/participate.html
     January 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Health Plan … Survey Database Child Hospital Survey Database Home and Community-Based Services Survey … Research Datasets for CAHPS Surveys Webcasts & Recent Events Reporting Results to … Survey instruments must not omit any of the survey items related to respondent characteristics.

137. Participating in the CAHPS Health Plan Survey Database | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/cahps-database/hp-database/participate.html
     December 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Health Plan … Survey Database Participating in the Health Plan Survey Database Child Hospital Survey … Research Datasets for CAHPS Surveys Webcasts & Recent Events Reporting Results … Survey instruments must not omit any of the survey items related to respondent characteristics.

138. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     patientregistry.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

139. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0/3.1: Access to Mental Health Care Services | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html
     May 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Survey users can also create a composite for the two counseling items (MH3 and MH4) by adding responses … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-mentalhealth-cg30-adult.html

140. Improving Patient Experience | Agency for Healthcare Research and Quality
     patientregistry.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - Learn more: Using CAHPS Clinician & Group Survey Data . Using CAHPS Health Plan Survey Data . … Analyze the results of CAHPS surveys to identify strengths and weaknesses. … In 2020, these researchers joined with other subject matter experts and survey stakeholders at AHRQ's … Strategies for Improving CAHPS Health Plan Survey Scores . … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores .