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121. CAHPS Bibliography | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/bibliography/index.html?page=1
     January 01, 2024 - Survey Practice. 2023 , 16(1). … Testing a Planned Missing Design to Reduce Respondent Burden in Web and SMS Administrations of the CAHPS …  Clinician & Group Survey (CG-CAHPS). … Adding Telephone Follow-up Can Improve Representativeness of Surveys of Seriously Ill People. … Relationships between patient portal activation and patient satisfaction scores among CG-CAHPS and HCAHPS respondents

122. Contact CAHPS Support | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/about-cahps/contact-us/index.html
     April 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … CAHPS Announcements Contact CAHPS Contact CAHPS Support CAHPS ® Surveys … CAHPSDatabase@westat.com 1-888-808-7108 Surveys Implemented by the Centers for Medicare & Medicaid … Services (CMS) CMS implements several CAHPS surveys.

123. What Is Patient Experience? | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … CAHPS surveys do not ask patients how satisfied they were with their care; rather, they ask patients … respondents, they generate standardized and validated measures of patient experience that providers, … Examining the Role of Patient Experience Surveys in Measuring Health Care Quality.

124. Diagnostic Safety Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
     March 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Supplemental Item Set Diagnostic Safety Supplemental Item Set for the Medical Office Survey – English … Diagnostic Safety Supplemental Item Set for the Medical Office Survey – Spanish ( Word , 59 KB; PDF … Diagnostic Safety Results 2024 Results for the AHRQ Surveys on Patient Safety Culture ®  (SOPS ® ) … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html

125. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
     January 01, 2017 - not used for closed-ended questions with scaled responses because it is not clear which question a respondent … Second, survey respondents were invited to comment on the open-ended questions after completing the … survey. … to the Elicitation Protocol differ from respondents to the closed-ended questions? … How do respondents to the Elicitation Protocol differ from respondents to the closed-ended questions?

126. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/index.html
     to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey. … Explore CAHPS Surveys Each CAHPS survey is designed to assess patient experience in a specific health … Surveys and Guidance CAHPS surveys assess patient experience with healthcare services delivered … Using CAHPS Surveys Users of CAHPS surveys can review research on survey design and administration … They facilitate comparisons of CAHPS survey results by and among survey users.

127. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
     June 01, 2017 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … and Guidance Hospital Child Survey Survey Measures … Child Survey Survey Measures Development In-Center Hemodialysis … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html  

128. Celebrating 25 Years of the CAHPS Program | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/about-cahps/25timeline.html
     April 01, 2024 - Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The range of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients … The CAHPS Consortium is responsible for conceiving, developing, testing, and refining CAHPS surveys based … This first narrative item set prompts survey respondents to tell a clear and comprehensive story about … surveys, CAHPS researchers continually investigate and test the impact of different survey modes and

129. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … What Surveys Are Addressed by This Guide? … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … ) or other CAHPS surveys.

130. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … Organization 13 What are the SOPS Surveys? … are composed of standardized questions — core items that support the comparability of survey content … Forms − English and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's … What are the SOPS Surveys?

131. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … /modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … Clinician & Group Narrative Item Set Page 7 Oversight of Vendors Organizations that administer CAHPS surveys

132. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … In field testing of the Child Hospital Narrative Item Set, approximately two-thirds of survey respondents … Anticipated Length of Comments In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.

133. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … SOPS Core Survey + SOPS Supplemental Item Sets = Customized SOPS Survey 17 SOPS Supplemental Item … Thomas et al, 2012 Survey Materials • AHRQ SOPS website: www.ahrq.gov/sops ► Survey Forms − English … and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's Guide − Gives step-by-step … are the SOPS Surveys?

134. CAHPS Elicitation Protocol Webcast (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - Program • Funded by the Agency for Healthcare Research and Quality (AHRQ) • Develops standardized surveys … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … • Developed for both ambulatory and facility-based care 2 www.ahrq.gov/cahps CAHPS Family of Surveys … 3 Facility Surveys Hospital In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and

135. Measures From the CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
     May 01, 2017 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html  

136. CAHPS Bibliography | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/bibliography/index.html?page=4
     January 01, 2024 - Search Citations Search by keyword or author name Search   Surveys … Analysis (185) Health Information Technology (HIT) (3) Health Literacy (6) International Surveys … Optimal small-area estimation when nonrespondents are subsampled for follow-up. … Internet, mail and mixed mode surveys: the tailored design method, 4th Edition. … Examining the role of patient experience surveys in measuring health care quality.

137. HCBS CAHPS Survey Database: What You Need to Know - GINSBERG (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
     June 21, 2023 - HCBS CAHPS Survey Database: What You Need to Know - GINSBERG 5 AHRQ’S CAHPS® PROGRAM Caren Ginsberg … , Ph.D., CPXP Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality … settings and with health plans and providers ►Develops and operates voluntary databases for CAHPS survey … data 9 CAHPS Surveys: Gold standard for patient experience measurement CAHPS Surveys: ►Measure … : Gold standard for patient experience measurement Uses of CAHPS Surveys

138. Value and Efficiency Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
     August 01, 2023 - Careers Contact Us Español FAQs Home SOPS® SOPS Surveys … More topics in this section SOPS® About SOPS SOPS Surveys … More information on the SOPS Value and Efficiency Supplemental Item Set for the Hospital Survey is … Supplemental Item Set Value and Efficiency Supplemental Item Set for the Medical Office Survey—English … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html

139. SOPS Webcasts | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/sops/webcasts.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … An Overview of the SOPS Surveys for New Users (Webcast)   (November 1, 2023) SOPS Medical Office … Survey: What You Need to Know (Webcast) (July 19, 2023) SOPS Ambulatory Surgery Center Survey: What … : A Primer for New Users (Webcast)  (November 7, 2022) SOPS Nursing Home Survey: What You Need To Know … Supplemental Items for Medical Offices (June 2, 2021) How To Use the AHRQ SOPS Ambulatory Surgery Center Survey

140. Multiple Settings | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance/cg … : ahrq.gov/cahps/surveys-guidance/ich Nursing homes (long-stay, short-stay, family member surveys) … ) Web: ahrq.gov/cahps/surveys-guidance/echo Specialized Surveys: Cancer care—inpatient and outpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health