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461. Understanding CAHPS® Surveys: A Primer for New Users - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-intro.pdf
     January 22, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Intro Understanding CAHPS® Surveys: A Primer … Our Focus Today • Present a comprehensive overview of the CAHPS program • Discuss what the CAHPS surveys … are and what their purpose is • Describe how CAHPS surveys are developed and administered • Review … how CAHPS survey results are used to improve patient experience • Provide answers to your questions

462. Event Reporting and Learning System Leads to Improvements in Patient Safety Culture (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/events/webinars/unc-improvement-stories/index.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … event reporting system in UNC's outpatient Radiation Oncology Department led to improvement on the Surveys … on Patient Safety Culture™ (SOPS™) Medical Office survey. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys … the development and promotion of patient safety culture surveys, resources, and databases, and provides

463. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-intro.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … , Lead Research Associate, User Network for SOPS, Westat 4 Agenda • AHRQ SOPS Program • SOPS Surveys … • SOPS Databases • SOPS Resources • Q&A 5 Understanding SOPS®Surveys: A Primer for New Users Need

464. CAHPS Clinician & Group Child Survey 3.0 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-eng-cg30-2353a.pdf
     August 01, 2015 - Survey users may change “provider” to “doctor” throughout the questionnaire. … For guidance, please see Preparing a Questionnaire Using the CAHPS Clinician & Group Survey. … File name: child-eng-cg30-2353a.docx Last updated: August 1, 2015 https://www.ahrq.gov/cahps/surveys-guidance … Additional guidance is available in Preparing a Questionnaire Using the CAHPS Clinician & Group Survey … CAHPS® Clinician & Group Survey Instructions for Front Cover Instructions for Format of Questionnaire

465. SOPS™ Health Information Technology (Health IT) Supplemental Items for Hospitals Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
     July 25, 2018 - So survey methodology and the importance of making sure that we have the right level of rigor and these … We had a 42% response rate, about 15,000 respondents. … Also in the survey at the very end of the survey was an open-ended comments box. … Yount, Slide 36 29% of respondents discovered incorrect information was copied and pasted. … various survey settings.

466. Introducing the CAHPS Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
     January 22, 2015 - Introducing the CAHPS Child Hospital Survey Introducing the CAHPS Child Hospital Survey A Webcast … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … Surveys Hospital In-Center Hemodialysis Nursing Home Ambulatory Care Surveys Clinician & … Core CAHPS Design Principles CAHPS Family of Surveys CAHPS Consortium Child HCAHPS Survey Development … HCAHPS Survey – Adult vs.

467. Resource List - AHRQ Medical Office Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
     April 01, 2023 - Resource List - AHRQ Medical Office Survey SOPS Medical Office Survey Resource List 1 Improving Patient … How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys … CAHPS® Surveys https://www.cahps.ahrq.gov/surveys-guidance/index.html The Consumer Assessment of Healthcare … This website provides information on the CAHPS® surveys, including the questionnaire and administration … CAHPS® Surveys 3. Institute for Patient- and Family-Centered Care 4.

468. SOPS™ Value and Efficiency Supplemental Items for Hospitals and Medical Offices Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcasttranscript.pdf
     January 09, 2018 - of the SOPS suite of surveys, but given that the methodology used to develop the surveys was the same … to assess how well the survey items or questions were understood by potential respondents and how easily … And there are survey users guides for the Hospital and Medical Office SOPS surveys that are very useful … You can enter in your respondent-level data, your survey-level data, and then it will automatically … Seventy percent of the respondents were clinical.

469. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A Webcast Presented by the AHRQ CAHPS User Network April 13, 2016 12:00 – 1:00 pm … Facility Surveys Hospital In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … 5.0 4 Core Survey Composites and Ratings 2015 National Adult Medicaid Average Top-Box Scores … Scores CAHPS Webcast Series CAHPS Family of Surveys CAHPS Health Plan Survey 5.0 Our Focus Today

470. CAHPS Clinician & Group Adult Survey 3.0 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
     July 01, 2015 - Survey users may change “provider” to “doctor” throughout the questionnaire. … For guidance, please see Preparing a Questionnaire Using the CAHPS Clinician & Group Survey. … File name: adult-eng-cg30-2351a.docx Last updated: July 1, 2015 https://www.ahrq.gov/cahps/surveys-guidance … Additional guidance is available in Preparing a Questionnaire Using the CAHPS Clinician & Group Survey … CAHPS® Clinician & Group Survey Instructions for Front Cover Instructions for Format of Questionnaire

471. CAHPS 101 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-02-ginsburg.pdf
     February 22, 2019 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

472. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

473. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
     September 17, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Introducing the New CAHPS Clinician & Group … Survey 3.0 A Webcast Presented by the AHRQ CAHPS User Network September 17, 2015 1:00 – 2:30 pm … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … www.cahps.ahrq.gov Today’s Speakers • Julie Brown, Senior Study Director and Director, RAND Survey … further research (Ron Hays) • Q/A • Wrap-up 10 Introducing the New CAHPS Clinician & Group Survey

474. AHRQ's CAHPS® Program (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
     January 31, 2022 - ; requirements for using CAHPS surveys are established by other organizations 9 CAHPS Surveys • … • The CAHPS survey development process captures the patient’s voice. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … ; 4.0 (Beta) ► CAHPS Health Plan 5.1 • Databases under development: ► Child HCAHPS Survey • Website … for CAHPS data: ► AHRQ Data Tools: http://datatools.ahrq.gov/cahps • Your CAHPS Survey Tool: https

475. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
     January 01, 2015 - SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. 5 AHRQ’s Surveys … are composed of standardized questions — core items that support the comparability of survey content … 15 SOPS Surveys and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Health Information … What are the SOPS Surveys? … Areas of Patient Safety Culture Assessed Across SOPS Surveys How are SOPS surveys used?

476. Understanding CAHPS® Surveys: A Primer for New Users - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
     January 11, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Intro Understanding CAHPS® Surveys: A Primer … Our Focus Today • Present a comprehensive overview of the CAHPS program • Discuss what the CAHPS surveys … are and what their purpose is • Describe how CAHPS surveys are developed and administered • Review … how CAHPS survey results are used to improve patient experience • Provide answers to your questions … access the event materials and resources, click on the “Resources” icon. 7 Understanding CAHPS®Surveys

477. Introducing the CAHPS Cancer Care Survey" Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
     June 01, 2017 - survey to be added to the suite of surveys under the CAHPS banner. … want to find out if patients understood their communications from their doctor, the only appropriate respondent … Cancer centers should choose a method of data collection and should conduct sufficient follow up of non-respondents … , and whether or not the respondents had help with the survey. … With regard to the questionnaire itself, there was a question about patient perception of the effectiveness

478. New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-new-sops-workplace-safety-ginsberg.pdf
     January 21, 2022 - New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Ginsberg AHRQ’s Surveys on Patient … understanding, measurement, and improvement of patient safety culture within healthcare settings • Develops survey … Organization 8 What are the SOPS Surveys? … • Surveys of providers and staff about the extent to which their organizational culture supports patient … and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Value and Efficiency Health

479. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-new_sops_diagnostic_safety-ginsberg.pdf
     June 10, 2021 - New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Ginsberg AHRQ’s Surveys on … understanding, measurement, and improvement of patient safety culture within healthcare settings • Develops survey … Organization 8 What are the SOPS Surveys? … • Surveys of providers and staff about the extent to which their organizational culture supports patient … and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Value and Efficiency Health

480. Hospital Survey on Patient Safety Culture Version 2.0: Items and Composite Measures Spanish (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-spanishitems.pdf
     August 01, 2019 - Hospital Survey on Patient Safety Culture Version 2.0: Items and Composite Measures Spanish SOPSTM … This document is NOT the formatted survey for administration. … To view the formatted survey, refer to the SOPS Hospital Survey Version 2.0—Spanish. … The team met to discuss the translation goals and the intent of the overall survey and each of the survey … The two bilingual survey translators independently translated the survey.