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421. Understanding SOPS Surveys: A Primer for New users - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-SOPS_101_Webcast_2020-Intro.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Intro Understanding SOPS Surveys: A Quick Primer … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Naomi … Yount, Ph.D., (Moderator) Senior Study Director, User Network for the AHRQ Surveys on Patient Safety … Culture (SOPS) Westat 4 Agenda • Overview of the SOPS Surveys • SOPS Databases • SOPS Resources

422. 2016 AHRQ Nursing Home Survey on Patient Safety Culture Part I (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/nursing-home/2016/nhsurv16-pt1.pdf
     January 01, 2016 - of 59 completed surveys per nursing home … 12,395 Average number of respondents per nursing home (range: 10 to 299) 59 Average number of surveys … Respondent Characteristics This chapter describes respondent characteristics within the participating … Distribution of 2016 Database Nursing Homes by Respondent Characteristics Respondent Characteristics … Some nursing homes used a paper-only survey, others used Web-only surveys, and others used a combination

423. Developing Invitation Messages that Increase Survey Response Rates - Brown (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-brown.pdf
     September 01, 2018 - Developing Invitation Messages that Increase Survey Response Rates - Brown Foundations in Prior Research … • Today’s presentations build on prior research ► History of CAHPS research to inform survey wording … findings ► September 2018 AHRQ Research Meeting, “Advances in Survey Methodology: Maximizing Response … Internet, Phone, Mail, and Mixed- Mode Surveys: The Tailored Design Method. − Fazekas, Z., Wall, M.T … Methods to increase response rates to postal questionnaires. 42 http://www.ahrq.gov/ http://www.ahrq.gov

424. Supplemental Items for the CAHPS Cancer Care Survey: Access | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-access-items.html
     March 01, 2017 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-access-items.html  

425. Developing Invitation Messages that Increase Survey Response Rates - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
     September 23, 2019 - Developing Invitation Messages that Increase Survey Response Rates - Ginsberg AHRQ’S CAHPS® PROGRAM … : Patient Focus • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. 10 Goal of Survey … Administration Survey responsiveness Survey representativeness Many factors can influence survey … : Patient Focus Goal of Survey Administration

426. CAHPS Program: Improving Response Rates and Representativeness - Trends in Survey Response Rates (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-brown.pdf
     January 01, 2000 - in Survey Response Rates Julie Brown Senior Survey Researcher RAND Corporation, Santa Monica, CA … effect on public opinion surveys and national household surveys • Surveys related to health care ( … including patient surveys) are also affected 13 Historic Response Rates: National Surveys 0% 10% … • Privacy concerns • Frequency of survey • Timing of survey • Survey length • Clarity of survey questions … Response Rates: National Surveys Historic Response Rates: CAHPS Surveys Challenges to Obtaining High

427. CAHPS Health Plan Survey Adult Medicaid Survey 5.1 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Adult_Med_Eng_HP51_2152a.pdf
     October 01, 2020 - CAHPS Health Plan Survey Adult Medicaid Survey 5.1 CAHPS Health Plan Survey Version: Adult Medicaid … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … o Descriptions of major item sets are available at https://www.ahrq.gov/cahps/surveys- guidance/item-sets … /hp/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

428. CAHPS Health Plan Survey Child Medicaid Survey 5.1 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
     October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1 CAHPS Health Plan Survey Version: Child Medicaid … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … o Descriptions of major item sets are available at https://www.ahrq.gov/cahps/surveys- guidance/item-sets … /hp/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

429. Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-intro.pdf
     January 24, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction Best Practices for Administering … SOPS® Surveys Webcast January 24, 2024 1:00-2:00 PM ET Webcast Technical Info • Audio issues … Ph.D., Project Director, User Network for CAHPS and SOPS Westat Vice President 3 Agenda • AHRQ’s Surveys … on Patient Safety Culture® (SOPS®) Program • Best Practices for Administering SOPS Surveys ► Action … SOPS Resources • Submitting to the SOPS Databases • Q&A 4 Best Practices for Administering SOPS® Surveys

430. Survey on Patient Safety (facility version) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.pdf
     November 18, 2019 - Survey on Patient Safety (facility version) 1 Survey on Patient Safety Instructions This survey … SECTION A: Your Work Area/Unit In this survey, think of your work area as the unit, department, or clinical … or more SECTION H: Background Information This information will help in the analysis of the survey … THANK YOU FOR COMPLETING THIS SURVEY.

431. Survey on Patient Safety (facility version) (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/facilscanform.doc
     November 15, 2019 - Survey on Patient Safety (facility version) Survey on Patient Safety Instructions This survey asks for … SECTION A: Your Work Area/Unit In this survey, think of your work area as the unit, department, or clinical … reports or more SECTION H: Background Information This information will help in the analysis of the survey … THANK YOU FOR COMPLETING THIS SURVEY. 1 5

432. CAHPS Moving Forward: Innovations in Tools and Research (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-webcast.pdf
     October 01, 2017 - It relates to the look-back period or the timeframe in which the respondent is asked to think back about … What do we know about respondents' cognitive thinking about the timeframe? … Not every respondent literally thinks back through the whole time interval that you specify, but we … , and I'm not quite sure if it's an access to the zip code of the respondent. … methods for the reasons that there are a lot of benefits of it, including shorter administration time

433. Understanding CAHPS® Surveys: A Primer for New Users - Slides 32-38 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-how-are-surveys-administered-fry-webinar.pdf
     January 31, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 32-38 How Are CAHPS Surveys Administered … Recall that AHRQ is a research and development agency  AHRQ provides information about best survey … science in surveys and administration  Organizations requiring CAHPS surveys specify administration … Telephone • Mixed Mode  Mail with Telephone follow-up  Email with Mail or Telephone follow-up • Survey … and reporting measures  Research on survey administration & reporting  Frequently asked questions

434. Tip Sheet: Improving Response Rates on the AHRQ Surveys on Patient Safety Culture (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/sopstipsheet.pdf
     November 05, 2013 - Tip Sheet: Improving Response Rates on the AHRQ Surveys on Patient Safety Culture Tip Sheet: Improving … Response Rates on the AHRQ Surveys on Patient Safety Culture This Tip Sheet will help you understand … A survey response rate is the number of completed surveys returned by eligible respondents divided by … For Web surveys, send short weekly thank you/reminder emails. … Staff are more likely to participate in future surveys when they know the results will be used for

435. Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey - GINSBERG (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
     January 01, 2021 - Introducing a New Database for Users of the CAHPS Home and Community-Based Services (HCBS CAHPS) Survey … - GINSBERG AHRQ’S CAHPS® PROGRAM Caren Ginsberg, Ph.D., CPXP Director, CAHPS and Surveys on Patient … settings and with health plans and providers ►Develops and operates voluntary databases for CAHPS survey … data 10 CAHPS Surveys: Gold standard for patient experience measurement CAHPS Surveys: ► Measure … principles; ensures comparability across settings, plans, providers, programs 11 Uses of CAHPS Surveys

436. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Fagnan & Rollins (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/fagnan-reflections-perceptions-mosops.pdf
     October 04, 2018 - What worked best or didn’t work for distribution and collection of surveys in your medical offices? … I think it would have been better if I had gone out to the clinics to deliver the surveys in person … There were delays in getting the survey done in clinics where we mailed the surveys. … Survey of Practice Point of Contacts (in the medical offices) • Survey received on 2/14/2010 by 262 … to 21.1% • Over two-thirds of the respondents were office managers Enthusiasm Level: Positive

437. SOPS Research Datasets | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/databases/research-datasets.html
     March 01, 2023 - Research Datasets In response to requests from researchers interested in using data from the AHRQ Surveys … The Surveys on Patient Safety Culture Databases currently include data from the: SOPS Hospital Survey … SOPS Medical Office Survey. SOPS Nursing Home Survey. SOPS Community Pharmacy Survey. … SOPS Ambulatory Surgery Center Survey. … Hospital-identifiable data files do not identify individual respondents within hospitals.

438. Error Disclosure Training and Organizational Culture | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/reports/liability/etchegaray.html
     August 01, 2017 - There were significant improvements (all p-values < .05) in the follow-up surveys compared with the baseline … Results We previously published demographics for the baseline survey, 19 and those demographics are … As seen in Table 2, of all respondents in the follow-up survey administration, 472 participants (44 percent … Minor error disclosure culture was significantly higher in the follow-up surveys than in the baseline … Comparing two safety culture surveys: Safety Attitudes Questionnaire and Hospital Survey on Patient Safety

439. Resource List - AHRQ Nursing Home Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
     April 01, 2023 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … CAHPS® Nursing Home Surveys https://cahps.ahrq.gov/surveys-guidance/nh/index.html The CAHPS program … instruments: an in-person questionnaire for long-term residents, a mail questionnaire for recently … discharged short-stay residents, and a questionnaire for residents’ family members. 7. … CAHPS® Nursing Home Surveys 7.

440. About the CAHPS Ambulatory Care Improvement Guide (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/1-about/cahps-ambulatory-care-guide-section-1.pdf
     May 01, 2017 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across … : the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … HCAHPS) or other CAHPS surveys.