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401. HCBS CAHPS Survey Database: What You Need to Know - GINSBERG (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-ginsberg.pdf
     June 21, 2023 - HCBS CAHPS Survey Database: What You Need to Know - GINSBERG 5 AHRQ’S CAHPS® PROGRAM Caren Ginsberg … , Ph.D., CPXP Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality … settings and with health plans and providers ►Develops and operates voluntary databases for CAHPS survey … data 9 CAHPS Surveys: Gold standard for patient experience measurement CAHPS Surveys: ►Measure … : Gold standard for patient experience measurement Uses of CAHPS Surveys

402. Value and Efficiency Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
     August 01, 2023 - Careers Contact Us Español FAQs Home SOPS® SOPS Surveys … More topics in this section SOPS® About SOPS SOPS Surveys … More information on the SOPS Value and Efficiency Supplemental Item Set for the Hospital Survey is … Supplemental Item Set Value and Efficiency Supplemental Item Set for the Medical Office Survey—English … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html

403. SOPS™ ASC Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-non-ad.pdf
     February 01, 2019 - Famolaro, Slide 21 On average, across pilot sites, 88% of respondents reported always or most of the … Famolaro, Slide 22 Then on average across pilot sites, 87% of respondents gave their ASC an overall … Famolaro, Slide 30 One way that you can easily enter your respondent data and automatically calculate … I just want to specifically stress the SOPS surveys are trademarked by AHRQ and so the survey items … Again, the SOPS ASC survey is really meant for outside or its separate Ambulatory Surgery Center surveys

404. Understanding CAHPS Surveys: A Primer for New Users - CAHPS Program (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
     January 27, 2023 - ; requirements for using CAHPS surveys are established by other organizations 8 CAHPS Surveys • … CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS survey development process captures the patient’s voice. … collecting patient experience data ►Reporting of patient experience data ►Improving quality based on CAHPS survey … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey

405. Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
     November 01, 2020 - Visit Survey 4.0 (beta) Document No. 3350 Page 1 CAHPS Clinician & Group Survey and Instructions … Key Components of the CG-CAHPS Visit Survey 4.0 (beta) The Visit Survey 4.0 (beta) currently includes … an instrument for adult respondents who are 18 and older; it is available in English and Spanish. … 4.0 (beta) to the Clinician & Group Survey 3.0 The major differences between the Visit Survey 4.0 … The first step was a review of the literature and other surveys that assess patient experience with

406. Multiple Settings | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance/cg … : ahrq.gov/cahps/surveys-guidance/ich Nursing homes (long-stay, short-stay, family member surveys) … ) Web: ahrq.gov/cahps/surveys-guidance/echo Specialized Surveys: Cancer care—inpatient and outpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health

407. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
     March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … Cognitive testing with parents indicated that the use of these groupings made it easier for respondents

408. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/measures-child-hcahps-909.pdf
     March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … Cognitive testing with parents indicated that the use of these groupings made it easier for respondents

409. Understanding SOPS Surveys: A Primer for New Users Infographic (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-infographic.pdf
     January 01, 2019 - Understanding SOPS Surveys: A Primer for New Users Infographic Understanding SOPS TM Surveys: A … Primer for New Users October 2018 Webcast Highlights SOPS Suite of Surveys The SOPS surveys assess … Surveys are available for the following settings: Hospital MedicalOffice Nursing Home Community Pharmacy … SOPS Survey Toolkit Materials The SOPS Survey Toolkits are composed of several valuable resources to … support the use of SOPS surveys.

410. SOPS™ ASC Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-ad.pdf
     February 01, 2019 - Famolaro, Slide 22 Then on average across pilot sites, 87% of respondents gave their ASC an overall … Finally, you can see that 73% of respondents responded positively that immediately after procedures, … Famolaro, Slide 30 One way that you can easily enter your respondent data and automatically calculate … I just want to specifically stress the SOPS surveys are trademarked by AHRQ and so the survey items … Again, the SOPS ASC survey is really meant for outside or its separate Ambulatory Surgery Center surveys

411. Action Planning for the SOPS Surveys-Introducing SOPS (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-gray-sops-action-planning-tool.pdf
     February 05, 2019 - Action Planning for the SOPS Surveys-Introducing SOPS 10 Introducing the SOPS Action Planning Tool … (SOPS) Westat 11 AHRQ Surveys on Patient Safety Culture Surveys of clinicians and staff about the … initiatives. 12 13 “One of the biggest mistakes you can make is to administer a company-wide survey … • Review your survey results • Compare your data ► Staff positions and units within your organization … on Patient Safety Culture How are SOPS surveys used?

412. Action Planning for the SOPS™ Surveys Infographic (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-graphic.pdf
     February 01, 2019 - Action Planning for the SOPS™ Surveys Infographic Action Planning for the SOPSTM  Surveys January … 2019 Webcast Highlights AHRQ's Surveys on Patient Safety CultureTM(SOPS TM) Action Planning Tool … guides survey users seeking to improve patient safety culture through the action planning process.

413. Understanding SOPS Surveys: A Primer for New Users - Gray (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-3-gray-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys 10 Laura Gray … 11 12 AHRQ Surveys on Patient Safety Culture Surveys of providers and staff about the extent to … Reduce the length of the survey 5. … AHRQ Surveys on Patient Safety Culture Areas of Patient Safety Culture Assessed Across SOPS Surveys … How are SOPS surveys used?

414. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Resources) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-SOPS_101_Webcast-GRAY-Resources.pdf
     September 01, 2019 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Resources) SOPS Resources Laura … Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat 41 SOPS Website www.ahrq.gov/sops 42 http://www.ahrq.gov/sops Survey User’s Guides How … to Administer the Surveys • Getting started • Selecting your survey population • Following data collection … to the SOPS™ Hospital Survey Version 2.0: What's Different and What To Expect Part I: Main Report

415. Background and Information for Translators of the AHRQ Hospital Survey on Pateint Safety Culture Version 2.0 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/sops-hsops-2-translation-guidelines.pdf
     August 01, 2023 - 2.0 Agency for Healthcare Research and Quality (AHRQ) Surveys on Patient Safety Culture™ (SOPS®) … The reason is that in the United States, some respondents do not know what patient safety culture means … If you think respondents in your country understand the term “patient safety culture,” you may leave … in translating one of the SOPS Surveys. … The Spanish translations on the AHRQ SOPS website were designed for Spanish-speaking respondents working

416. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Introduction (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-SOPS_101_Webcast-INTRO.pdf
     February 19, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Introduction Understanding SOPS Surveys … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Naomi … Yount, Ph.D., (Moderator) Senior Study Director, User Network for the AHRQ Surveys on Patient Safety … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • Overview of the SOPS Surveys

417. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

418. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS Survey … in describing what mattered most in their care experience • Narratives gathered via standardized surveys … , CAHPS Health Plan Survey, and now Child HCAHPS 42 Child HCAHPS Narrative Item Set 1. … standard open- ended question (n = 548) 44 Key Findings from Evaluation Study • Median time for respondents

419. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-ahrq.pdf
     October 14, 2020 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … administration modes for collecting CAHPS data 10 CAHPS Surveys • CAHPS surveys are the gold standard … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Surveys are developed using standardized methodology and research findings.

420. Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
     February 06, 2020 - Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg AHRQ’S CAHPS® PROGRAM Caren Ginsberg … • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … ► CAHPS Research on Survey Design and Administration • New Program Brief!