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381. An Overview of the SOPS® Surveys for New Users - Kirchner (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-sops101-webcast-2023-kirchner.pdf
     January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Kirchner Overview of the SOPS Surveys Jess Kirchner … are the SOPS Surveys? … are composed of standardized questions — core items that support the comparability of survey content … • Focus on: ► The diagnostic process ► Accurate diagnoses ► Communication around diagnoses 19 Survey … Set for Hospitals and Medical Offices Diagnostic Safety Supplemental Item Set for Medical Offices Survey

382. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … /modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … Clinician & Group Narrative Item Set Page 7 Oversight of Vendors Organizations that administer CAHPS surveys

383. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … In field testing of the Child Hospital Narrative Item Set, approximately two-thirds of survey respondents … Anticipated Length of Comments In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.

384. Understanding SOPS® Surveys: A Primer for New Users - Gray (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … SOPS Core Survey + SOPS Supplemental Item Sets = Customized SOPS Survey 17 SOPS Supplemental Item … Thomas et al, 2012 Survey Materials • AHRQ SOPS website: www.ahrq.gov/sops ► Survey Forms − English … and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's Guide − Gives step-by-step … are the SOPS Surveys?

385. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
     June 01, 2019 - on Patient Safety Culture, or SOPS surveys. … and exploring data from the surveys. … the percentage of respondents answering strongly agree or agree or always or most of the time for positively … - on any of the SOPS surveys. … paper survey.

386. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
     June 01, 2022 - Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript Understanding SOPS Surveys: … Gray, Slide 16 So, this is a survey development process for all of the SOPS surveys. … optional supplemental items that users may add to assess content in areas not included in the core questionnaires … So if a respondent answers Strongly Agree or Agree, that's considered a good answer. … Gray, Slide 43 So if you are just getting started with the SOPS surveys, please check out the survey

387. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Sorra (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/3-sorra-sops-hospital-survey-2-0-webcast.pdf
     July 20, 2020 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Sorra AHRQ Surveys on Patient Safety Culture … ™ Hospital Survey Version 2.0 Joann Sorra, PhD Project Director, AHRQ Surveys on Patient Safety Culture … within each hospital into 2 groups HSOPS 1.0 HSOPS 2.0 Does not apply/ Don’t know ► About 15,000 respondents … HSOPS 1.0 HSOPS 1.0 Does not apply/ Don’t know HSOPS 2.0 Does not apply/ Don’t know ► About 4,400 respondents … 53 Survey Documents HSOPS 2.0 Survey Items and Composite Measures 54 HSOPS 2.0 Guides Surveys

388. Understanding CAHPS® Surveys: A Primer for New Users - Slides 25-31 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-what-you-should_know-shaller-webinar.pdf
     January 31, 2018 - CAHPS Surveys Dale Shaller, MPA Principal Shaller Consulting Group www.ahrq.gov/cahps CAHPS Surveys …  Field testing partners 27 www.ahrq.gov/cahps CAHPS Surveys: What You Should Know • Surveys focus … are fundamental and ongoing • Surveys are based on latest methodological research evidence • Surveys … 30 www.ahrq.gov/cahps CAHPS Surveys: What You Should Know • Surveys focus on what patients want … What You Should Know About All CAHPS Surveys CAHPS Surveys: What You Should Know

389. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/lee_hargraves-slides.pdf
     September 28, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Sampling and Respondent Recall: What difference … , users field CG-CAHPS surveys with either a 6- or 12-month recall period, as well as using a 6- or … Overall Health • Some difference in mental and emotional health • Respondents to the 6-month survey … assessing experiences with providers, i.e., communication and 0 to 10 ratings • Users of CAHPS surveys … obtain slightly higher scores 36 www.cahps.ahrq.gov To Ask a Question 37 Sampling and Respondent

390. CAHPS Elicitation Protocol Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - Program • Funded by the Agency for Healthcare Research and Quality (AHRQ) • Develops standardized surveys … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … • Developed for both ambulatory and facility-based care 2 www.ahrq.gov/cahps CAHPS Family of Surveys … 3 Facility Surveys Hospital In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and

391. Understanding SOPS Surveys: A Primer for New users -Gray (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-SOPS_101_Webcast_2020-Gray.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users -Gray Overview of the SOPS Surveys 6 Laura Gray … 8 AHRQ Surveys on Patient Safety Culture • Surveys of providers and staff about the extent to which … Surveys •Getting started •Selecting your survey population •Conducting web & paper-based surveys •Optimizing … AHRQ Surveys on Patient Safety Culture Areas of Patient Safety Culture Assessed Across SOPS Surveys … Items in Development How are SOPS surveys used?

392. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
     September 01, 2015 - CAHPS® SURVEY Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program CAHPS Core Surveys: Some Examples … • Adult and child surveys released July/September 2015. 15 CAHPS Clinician & Group Survey 3.0 … Literature Review/ Environmental Scan  What can be learned from prior studies and surveys? … Cognitive Interviews  Are draft survey questions interpreted correctly and consistently across respondents

393. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
     February 01, 2018 - Item Development and Pilot Test Results Joann Sorra, PhD Project Director User Network for Surveys … of the pilot data, survey items were dropped • Final survey item sets – 25 items for hospitals – 22 … 3,951 Surveys Administered 9,375 Medical Office Respondents 1,458 Surveys Administered 2,321 … – 18% of hospital & 20% of medical office respondents wrote in comments • Coded comments into themes … items • Keep all survey items for areas you want to assess • Drop all survey items for areas you do

394. Measures From the CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html
     May 01, 2017 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html  

395. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - Famolaro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/4-ASC_Webcast_2021-Famolaro.pdf
     January 01, 2021 - and Resources 20 Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys … ASCs 37% of ASCs had 4 to 5 rooms 77% of ASCs were multispecialty Respondents 35% of respondents … easy steps: Step 1 Register Step 2 Sign and submit DUA Step 3 Enter ASC info & submit questionnaire … Survey • Getting started • Conducting paper, web or mixed-mode surveys • Optimizing response rates … • Psychometric characteristics of the SOPS surveys • International studies 43 44 SOPS Technical

396. Patient Experience Measures from the CAHPS Nursing Home Family Member Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/about/measures-nursing-home-family-member-609.pdf
     December 28, 2017 - types of patient experience measures associated with CAHPS surveys, lists the composite and rating … • Rating measures are based on items that uses a scale of 0 to 10 to measure respondents’ assessment … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … explanation to respondent easy to understand Q37 Respondent involved in decisions about care Q42 … • Always Q28 Nurses/Aides discourage respondents’ questions Q35 Respondent decided not to complain

397. HIT/CAHPS Stakeholders Meeting Summary (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/HIT/HIT_CAHPS_Meeting_Summary.pdf
     December 01, 2006 - CAHPS Family of Surveys Ambulatory Care Facility Care Health Plan Survey CAHPS Hospital Survey … and Group Survey CAHPS Nursing Home Surveys (in development)  For residents  For families … For example, the development process for all surveys encompasses both questionnaires and reporting … the CAHPS surveys: How does a CAHPS survey lend itself to understanding these issues better? … The survey could ask respondents about the barriers to using technology. Dr.

398. Appendix III (continued) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiif.html
     June 01, 2010 - and Community Outreach Survey Data Source: Consumer Surveys Respondent: Consumer or Proxy Mode of … Surveys Respondent: Consumer Mode of Data Collection: Face-to-Face Interviews Total Items/indicators … Surveys Respondent: Consumer or Proxy Mode of Data Collection: Telephone Interviews Total Items/indicators … Disabilities (MA-EPD) Program Data Source: Consumer Surveys Respondent: Consumer or Proxy Mode of … HCBS Waivers Data Source: Consumer Surveys Respondent: Consumer or Proxy Mode of Data Collection:

399. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     May 23, 2022 - AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … of care Standardized surveys: What happened to the patient in the care encounter, or how often did … Narrative Item Sets Narrative items are a structured series of open-ended questions that: ► Prompt survey … respondents to tell a story about their experiences in their own words; ► Complement the core set … of closed-ended CAHPS survey questions; and ► Provide value-added information that is helpful patients

400. Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-ginsberg.pdf
     February 08, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation AHRQ’s Surveys … clinicians and patients • Make the safe thing the easy thing to do 7 AHRQ’s SOPS Program • SOPS surveys … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Free technical assistance and resources available 10 How can you use the SOPS surveys? … Why should you use the AHRQ SOPS Surveys? How can you use the SOPS surveys?