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261. Understanding SOPS Surveys: A Primer for New Users - Famolaro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-4-famolaro-2018.pdf
     January 01, 2018 - Survey documents ‒ Formatted Surveys (English & Spanish) ‒ Supplemental Items ‒ Survey Items and Composite … Database Reports and Materials 28 29 Survey User’s Guides How to Administer the Surveys • Getting … Improving Response Rates (podcast) 36 SOPS Databases Hospital 630 Hospitals 382,834 respondents … Medical Office 2,437 Medical offices 35,523 respondents Nursing Home 209 Nursing homes … 12,395 respondents Community Pharmacy 255 Pharmacies 1,603 respondents NEW in 2019 SOPS

262. Surveys on Patient Safety Culture: Assessing Patient Safety Culture From a Provider and Staff Perspective (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/SOPS-Program-Brief.pdf
     January 01, 2022 - Steps in the SOPS Survey Development Process  Review literature and existing surveys. … survey results. … • Selecting your survey population. • Conducting web and paper-based surveys. … Enter your survey data … Areas of Patient Safety Culture Assessed by the SOPS Surveys Optional Supplemental Items Survey Development

263. Supplemental Items for the CAHPS Hospital Adult Survey: Health Literacy | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html
     October 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Important instructions regarding the placement of supplemental items in the core questionnaire: Under … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-healthlit-items.html

264. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/theresa-famolaro-slides-12-45.pdf
     July 22, 2019 - Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient … Development Process Reviewed literature & existing surveys Interviewed experts and ASC staff … Pilot Test  59 ASCs in 20 states in 2014  1,821 respondents  Average ASC response rate: 77% … of ASCs • Present results by ► Facility characteristics (e.g. primary ownership, size, etc.) ► Respondent … Survey in Spanish User’s Guide https://www.ahrq.gov/sops/surveys/asc/index.html 42 https://www.ahrq.gov

265. Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part II (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2023-SOPS-Nursing-Home-DB-Part-II.pdf
     January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part II Surveys … A - Results by Nursing Home Characteristics Appendix B - Results by Respondent Characteristics … Surveys on Patient Safety Culture™ and SOPS® are trademarks of AHRQ. … Surveys on Patient Safety CultureTM (SOPS®) Nursing Home Survey: 2023 User Database Report. … Characteristics Appendix A: Results by Respondent Characteristics Appendix B: Results by Respondent

266. The CAHPS Database (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/about/CAHPS-Database-Brief_01_2014.pdf
     January 01, 2014 - CAHPS surveys ask consumers and patients to report on and evaluate their experiences with health care … These respondents were sampled from enrollees in commercial health plans, Medicaid, Children’s Health … Displays allow users to view:  Top Box Scores: The percent of respondents reporting the most positive …  Frequencies: The distribution of scores (by percent and number of respondents) for all response … Users may also run custom displays by selected respondent and plan or practice characteristics.

267. Developing Invitation Messages that Increase CAHPS Survey Response Rates Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-transcript.pdf
     September 01, 2019 - Today's program focuses on an issues that's more likely seen in a survey methods seminar than one on … patient experience of care, but the issue of increasing response rates on surveys and inviting respondents … You're going to hear today from survey methods researchers who have worked on CAHPS efforts for many, … , within the actual body of the survey instrument, to encourage respondents already engaged in completing … How do you ensure respondents take up the evaluation or the invitation to complete the survey?

268. The CAHPS Program | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/about-cahps/cahps-program/index.html
     April 01, 2023 - Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … on the various uses of survey data. … Refinements to existing surveys and item sets. … Survey methods research, including efforts to improve the effectiveness of survey administration methods … Resources to support the implementation of a survey project, the public reporting of survey results,

269. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
     April 24, 2018 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … Administration Guidelines • Preparing a Questionnaire Using the CAHPS Clinician & Group Survey … When the team conducted the survey in 2015, roughly a third of respondents who saw any kind of comparative … The questions are purposely designed to lead the respondent through the telling of his or her “story … confidentiality of respondents.

270. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=2&search_api_fulltext=&sort=desc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Before adding them to your survey, it is important to consider whether your sample design is likely to

271. CAHPS Surgical Care Survey Measures | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
     April 01, 2018 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Using CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … https://www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html  

272. CAHPS Dental Plan Survey Measures | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
     April 01, 2018 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … and Guidance Dental Plan Survey Measures … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html  

273. CAHPS ECHO Survey Measures | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
     May 01, 2018 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … and Guidance Mental Health Care CAHPS ECHO Survey Measures … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html  

274. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Famolaro (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-SOPS_101_Webcast-FAMOLARO.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Famolaro The SOPS Databases Theresa … Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture … results ► Identifies strengths and areas for safety culture improvement 25 ASC Database Infographic Surveys … (2) Plan your initiat ives (3) Communicate your action plan The Action Planning Tool for the AHRQ Surveys … • HSOPS 2.0 has 40 survey items compared to 51 items in HSOPS 1.0 • Only 5 HSOPS 1.0 survey items were

275. Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User Database Report Part II (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2024-medical-office-database-report-appendix.pdf
     January 01, 2024 - Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User Database Report Part II Surveys … A – Results by Medical Office Characteristics Appendix B – Results by Respondent Characteristics … Surveys on Patient Safety Culture® and SOPS® are trademarks of the U.S. … Surveys on Patient Safety Culture® (SOPS®) Medical Office Survey: 2024 User Database Report. … Results are shown by the following medical office and respondent characteristics.

276. Comparability of Results for the 2.0 and 3.0 Versions of the CAHPS Clinician & Group Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/Comparison_of_CG-CAHPS_v3_and_v2.pdf
     July 01, 2015 - Table 2 shows the distribution of respondents and practice sites by survey version. … Table 2. 2014 CG-CAHPS Database Composition Survey Version Respondent Level Practice Site Level N … Learn more about the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg … Download the CAHPS Clinician & Group Survey at http://www.ahrq.gov/cahps/surveys- guidance/cg/instructions … /cahps/surveys-guidance/cg/index.html http://www.ahrq.gov/cahps/surveys-guidance/cg/instructions/index.html

277. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=20&search_api_fulltext=&sort=asc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Before adding them to your survey, it is important to consider whether your sample design is likely to

278. What is Patient Experience and How Does CAHPS Measure It? (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
     January 31, 2022 - Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 20 … ► CAHPS In-Center Hemodialysis Survey ► CAHPS Cancer Care Surveys • Visit https://yourcahps.rand.org … to assemble your customized survey https://yourcahps.rand.org/ HOW ARE CAHPS SURVEYS ADMINISTERED … Health Outcomes Business Outcomes CAHPS Survey Principles CAHPS Core Surveys: Some Examples Patient … Survey with the Your CAHPS Survey Tool HOW ARE CAHPS SURVEYS ADMINISTERED?

279. Planning a CAHPS Survey Project | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
     August 01, 2017 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Using CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html  

280. Development of the CAHPS Cancer Care Survey | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
     March 01, 2017 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … Group Survey. … https://www.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html