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221. Step 4: Plan a Communications Strategy | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Plan-a-Communications-Strategy.html
     December 01, 2019 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … before reporting the results, it is typical for project teams to want to focus first on developing questionnaires … survey results .

222. CAHPS Health Literacy Item Sets | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
     December 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Supplemental items related to health literacy are available for three CAHPS surveys: Health Literacy … Items for the Clinician & Group Survey 3.0 2 Health Literacy Items for the Health Plan Survey 5.0 … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html  

223. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part I: Main Report (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
     June 01, 2022 - One survey item had the same score on both surveys. … The final HSOPS 2.0 includes: • Two single-item measures: – One survey item that asks respondents … – One survey item that asks respondents to provide an overall rating on patient safety for their … Percent positive scores reflect the percentage of respondents who answered positively to a survey item … , can affect respondents’ answers and survey scores.

224. SOPS Diagnostic Safety Pilot Study Report (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/diagnostic-safety-pilot-study-report.pdf
     April 01, 2021 - Surveys on Patient Safety Culture™ and SOPS® are trademarks of AHRQ. … Pilot Study Respondent Characteristics .............................................................. … Statistic Average number of respondents per medical office (range: 3 to 64) 12 Average number of surveys … Pilot Study Respondent Characteristics Pilot Study Respondents Medical Office Staff Position Number … In addition, each survey item will probably have some missing data from respondents who simply did not

225. CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html
     November 01, 2023 - Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … The item set can be added to the CAHPS Child Hospital Survey . … Like the core items, these supplemental questions prompt respondents to consider the child’s most recent … Anticipated engagement by respondents. Anticipated response time. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives.html

226. CAHPS Program: Improving Response Rates and Representativeness - The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS Surveys: Lessons Learned from Recent Mode Experiments (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-elliott.pdf
     September 30, 2021 - Assume 35% RR Assume 5% ineligible 947 completed surveys 2,850 telephone only Revised survey … Assume 30% RR Assume 5% ineligible 812 completed surveys 2,850 mixed mode Revised survey Assume … 45% RR Assume 5% ineligible 1,218 completed surveys 3,600 web-mail mode Revised survey Assume … 38% RR Assume 5% ineligible 1,299 completed surveys 2,800 mail only Current survey Assume 35% … − Mail survey to non-respondents four days later − Second mail survey to non-respondents 21 days later

227. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report Part I (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-parti-rev091721.pdf
     January 01, 2019 - The survey also includes a question that asks respondents to provide an overall rating of patient safety … number of respondents per community pharmacy (range: 3 to 29) 7 Average number of surveys administered … In this example, an average of 50 percent of the respondents responded positively to the survey items … Some community pharmacies used a paper-only survey and others used web-only surveys. … Content 2 Survey Administration Statistics 3 Community Pharmacy Characteristics 4 Respondent

228. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-011922.html
     April 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … , explained how they focus on patients' priorities, and built on current research in survey development … Speakers also discussed how organizations use survey results. … Principal Shaller Consulting Group Stillwater, MN How are CAHPS Survey Results Used?

229. SOPS Community Pharmacy Database | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/databases/pharmacy/index.html
     December 01, 2022 - More topics in this section SOPS® About SOPS SOPS Surveys … the Community Pharmacy Database Ambulatory Surgery Center Research Datasets for SOPS Surveys … Participation is free and open to all SOPS Community Pharmacy Survey users, provided the questionnaires … on Patient Safety Culture Database Report presents data from 331 community pharmacies and 2,157 respondents … pharmacy characteristics (average number of prescriptions filled per week and geographic region) and respondent

230. Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User Database Report Part I (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2024-medical-office-database-report-rev.pdf
     January 01, 2024 - Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User Database Report Part I SURVEYS … Surveys on Patient Safety Culture® (SOPS®) Medical Office Survey: 2024 User Database Report. … Distribution of the 2024 SOPS Medical Office Database by Respondent Characteristics Respondent Characteristics … Data Cleaning Each participating medical office submitted respondent-level survey data. … Content 2 Survey Administration Statistics 3 Medical Office Characteristics 4 Respondent Characteristics

231. Understanding CAHPS Surveys: A Primer for New Users - Highlights from CAHPS Work (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-highlights.pdf
     January 27, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Highlights from CAHPS Work HIGHLIGHTS FROM RECENT … CAHPS & SOPS Center for Quality Improvement & Patient Safety, AHRQ 29 CAHPS V Accomplishments • Survey … techniques – adjusting for differences in patient population characteristics when comparing CAHPS scores • Survey … Methods Research ► Survey methods webpage for users ► Reliability and validity of CAHPS surveys ► Enhancing … response rates and representativeness of surveys– survey length, layout, mode of administration, solicitation

232. SOPS Ambulatory Surgery Center Webcast - HARE (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
     January 01, 2023 - Documentation (1 item) • Overall Patient Safety Rating (1 item) • Screener Question Asking Whether the Respondent … Register for an account Step 2 Sign and submit DUA Step 3 Enter ASC site info Step 4 Submit questionnaire … ambulatory surgery centers 8,918 Respondents 24 2021 Participating ASCs and Respondents ASCs … 35% of ASCs had 4 to 5 rooms 84% of ASCs were multispecialty Respondents 33% of respondents were … Your Ambulatory Surgery Center (ASC) Results Respondent Demographics Composite Measure Results Item

233. Introducing the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-analysis-evensen.pdf
     June 26, 2017 - Introducing the CAHPS Cancer Care Survey Analysis of Results Chris Evensen 43 Scoring Use the … • Specifically designed to analyze CAHPS data • Macro is available here: https://www.ahrq.gov/cahps/surveys …  Age  Education  General health rating  Mental health rating  Survey mode  Respondent had help … with survey 46 Benchmarking  Given sufficient data, possible to define benchmarks at different … centers can also compare themselves to benchmarks from C&G database  We recommend 200 completed surveys

234. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-011123.html
     January 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … and explained how they focus on patients' priorities, describe how they build on current research in survey … development and administration, and discussed how organizations use survey results to improve patient … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

235. SOPS Nursing Home Survey: What You Need To Know - Caren Ginsberg, Ph.D. (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-nh_webcast-ginsberg.pdf
     July 01, 2018 - SOPS Nursing Home Survey: What You Need To Know - Caren Ginsberg, Ph.D. … understanding, measurement, and improvement of patient safety culture within healthcare settings ► Develops survey … Organization 13 12 What are the SOPS Surveys? … completed between January 2016 and July 2018 ► 191 nursing homes with 10,499 respondents ► Top scoring … What are the SOPS Surveys?

236. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
     October 01, 2017 - Facility Surveys Hospital (HCAHPS) In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … Cognitive Interviews  Are draft survey questions interpreted correctly and consistently across respondents … /cahps/surveys-guidance/cg/index.html • Cancer Care https://www.ahrq.gov/cahps/surveys-guidance/cancer … 20 https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … respondents to tell a clear and comprehensive story about their experience with a provider and his

237. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
     January 01, 2015 - Survey The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and optional … grade level completed 30 Hispanic or Latino 28 Hispanic or Latino 31 Race 29 Race 32 Proxy respondent … items Someone helped patient/[respondent] complete survey 30 Someone helped patient complete … surveys. … surveys.

238. Patient Experience Measures from the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
     January 01, 2005 - Available for the Cancer Care Survey: Questionnaires • CAHPS Cancer Care Survey (English and Spanish … Items for the CAHPS Cancer Care Survey Survey Administration Guidelines • Preparing a Questionnaire … Measures from the CAHPS Cancer Care Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey … for reporting purposes: • Rating measures are based on items that use a scale of 0 to 10 to measure respondents … analyses also indicate that composite measures from the core items1 1 As discussed in Preparing a Questionnaire

239. SOPS Medical Office Database | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/databases/medical-office/index.html
     March 01, 2024 - More topics in this section SOPS® About SOPS SOPS Surveys … Nursing Home Community Pharmacy Ambulatory Surgery Center Research Datasets for SOPS Surveys … Contact SOPS SOPS Medical Office Database AHRQ has established the Surveys … Participation is free and open to all SOPS Medical Office Survey users, provided the questionnaires are … . multispecialty, primary care specialty, specific specialty, ownership, and geographic region) and respondent

240. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?page=23
     April 24, 2024 - from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Before adding them to your survey, it is important to consider whether your sample design is likely to