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201. Medical Office Survey on Patient Safety Culture: 2018 User Database Report Part I (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2018mosopsdatabasereport-part1-rev0921.pdf
     April 01, 2018 - of respondents per medical office (range: 3 to 516) 15 Average number of surveys administered per medical … Respondents Average Mode Response Rate Survey Administration Mode Number Percent Number Percent … Respondent Characteristics This chapter describes respondent characteristics within the participating … Distribution of 2018 Database Medical Offices by Respondent Characteristics Respondent Characteristics … Some medical offices used a paper-only survey, others used web-only surveys, and others used a combination

202. Nursing Home Survey on Patient Safety Culture: 2019 User Database Report Part I (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2019-nhsops-dbreport-parti-rev091721.pdf
     January 01, 2019 - 10,499 Average number of respondents per nursing home (range: 10 to 229) 55 Average number of surveys … Respondent Characteristics This chapter describes respondent characteristics within the participating … Distribution of 2019 Database Nursing Homes by Respondent Characteristics Respondent Characteristics … Data Cleaning Each participating nursing home submitted respondent-level survey data. … Some nursing homes used a paper-only survey, others used web-only surveys, and others used a combination

203. An Overview of the SOPS® Surveys for New Users - Kirchner (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/5-sops101-webcast-2023-kirchner.pdf
     January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Kirchner SOPS Resources Jess Kirchner, M.A. … SOPS Program Manager User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Survey … a sample ► Administration of web-based and paper surveys ► Analysis of data 46 SOPS Bibliography …  Ambulatory Surgery Centers (2) Topics  Analyses Linking Composite Measures with Site and/or Respondent … (62)  Psychometric Analyses (60)  Review Patient Safety Culture Articles or Surveys (37)  Use

204. CAHPS Clinician and Group Survey 3.0 Measures | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
     September 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … and Guidance Clinician & Group Survey Measures … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html  

205. Introducing the New SOPS Hospital Survey 2.0 (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/events/webinars/hsops2.0/index.html
     March 01, 2020 - AHRQ developed and pilot tested the new version of the Surveys on Patient Safety Culture™ (SOPS™) to … update the original hospital survey and incorporate user feedback. … Surveys on Patient Safety Culture™ Hospital Survey Version 2.0  (PDF, 1.8 MB)   Laura Gray, M.P.H … 2.0 (59 minutes 15 seconds)   Download the SOPS Hospital Survey 2.0 survey documents and resources … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

206. NCQA's Version of the Health Plan Survey | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html
     April 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … consists of a core questionnaire plus several supplemental items.  … Although the surveys are largely the same, the NCQA version of the Health Plan Survey differs in the … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html  

207. SOPS Nursing Home Survey: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/webcasts/nursing-home-survey.html
     June 01, 2022 - Culture™ (SOPS®) Nursing Home Survey to assess and improve resident safety culture. … Speakers described the importance of resident safety culture, the survey and its administration, and … the benefits of participating in AHRQ’s SOPS Nursing Home Survey Database. … SOPS Nursing Home Survey and Database (PDF, 2.7 MB)   Katarzyna Zebrak (Moderator), Ph.D. … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

208. How To Use the AHRQ SOPS Ambulatory Surgery Center Survey To Improve Patient Safety (Webcast) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/events/webinar/asc-use-012121.html
     February 01, 2024 - Presentation Slides Recording Summary This webcast provided information on how to use AHRQ’s Surveys … from the 2020 SOPS ASC Survey Database, discussed how to administer the survey, and described how to … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)  Westat … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys … the development and promotion of patient safety culture surveys, resources, and databases, and provides

209. Introducing the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-ginsberg.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey AHRQ’s CAHPS® Program Caren Ginsberg Director, CAHPS Division … 13 CAHPS Core Survey Supplemental Items CAHPS Customized Survey www.ahrq.gov/cahps CAHPS Design … domains that are under the control of the facility/provider, or for which we can risk adjust • Develop survey … 1998 • Submissions in June, followed by reporting in October • 2016: 382 health plans; 148,000 respondents … March, followed by reporting in June • 2015: 2,830 clinician offices and group practices; 636,000 respondents

210. Eliciting Patients’ Diagnostic Experiences Using Rigorous Methods | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
     June 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … If a survey instead asks respondents about “feeling unsafe” during their experiences as patients, a much … Virtually every respondent who reported a persisting harm identified at least one action they wished … But only 14 percent more reported such an event from 2 to 5 years before the survey (less than half of … relates to survey format and timing.

211. Understanding CAHPS Surveys: A Primer for New Users (January 2020) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-012220.html
     December 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … and explain how they focus on patients' priorities and build on current research in survey development … Speakers discussed the ways in which organizations are using survey results. … Principal Shaller Consulting Group Stillwater, MN How are Survey Results Used  (PDF, 1.4 MB)  

212. Step 1: Form a Project Team | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-a-Project-Team.html
     December 01, 2019 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Using CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … (e.g., which questionnaires to administer, whether to add supplemental items to the questionnaires); … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-a-Project-Team.html

213. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
     January 01, 2022 - essential for monitoring response rates and representativeness, these data are often unavailable for nonrespondents … and ethnicity data collection, most respondents did not know or said they were not asked about race … methods other than email. 9 3. … rates by race and ethnicity is challenging when information on race and ethnicity is unavailable for nonrespondents … where responses vary among patients of different racial/ethnic identities, limitations within the respondent

214. Understanding CAHPS Surveys: A Primer for New Users (January 2018) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/events/webinar-011818.html
     April 01, 2022 - Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey … Speakers also reviewed research findings related to survey administration and discussed the ways in which … organizations are using survey results. … (PDF, 207 KB) How Are Survey Results Used? … (PDF, 435 KB) How Are CAHPS Surveys Administered?  

215. About the CAHPS Program and Surveys | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/about-cahps/index.html
     April 01, 2024 - results, reporting survey results to interested audiences, and using the results to improve patients … on the various uses of survey data. … AHRQ's CAHPS User Network is responsible for making the survey products available and providing free … These individuals and organizations use the survey results to evaluate and compare healthcare providers … Learn more: Why Use a CAHPS Survey To Assess Patient Experience?

216. Surveys on Patient Safety Culture (SOPS®) Medical Office Survey: 2022 User Database Report Part I (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2022-mosops-database-report-part-I.pdf
     January 01, 2022 - Surveys on Patient Safety Culture (SOPS®) Medical Office Survey: 2022 User Database Report Part I SURVEYS … ON PATIENT SAFETY CULTURE™ Surveys on Patient Safety Culture™ MEDICAL OFFICE SURVEY: 2022 USER … Surveys on Patient Safety CultureTM (SOPS®) Medical Office Survey: 2022 User Database Report. … Statistic Average number of respondents per medical office (range: 3 to 98) 12 Average number of surveys … Data Cleaning Each participating medical office submitted respondent-level survey data.

217. Using CAHPS Clinician & Group Survey Data | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
     December 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys. … https://www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html  

218. Why Use a CAHPS Survey To Assess Patient Experience? | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/news-and-events/podcasts/ginsberg-podcast.html
     September 01, 2016 - Why conduct a survey of patient experience? … Caren Ginsberg:   One reason to use a CAHPS survey is that the surveys are scientifically sound. … Dale Shaller: Okay, so how does the application of survey science benefit the users of CAHPS surveys … And survey users are always free to incorporate questions from their previous surveys. … And we’re always listening to survey users and looking for ways to make the surveys even more useful.

219. SOPS Nursing Home Database | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/databases/nursing-home/index.html
     September 01, 2023 - More topics in this section SOPS® About SOPS SOPS Surveys … Database Community Pharmacy Ambulatory Surgery Center Research Datasets for SOPS Surveys … Participation is free and open to all SOPS Nursing Home Survey users, provided the questionnaires are … results by nursing home characteristics (bed size, ownership, census region, and urban/rural status) and respondent … of narrative findings and two appendixes, presenting data by nursing home characteristics and staff respondent

220. Previous Announcements About SOPS Surveys | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/news/previous-announcements.html
     November 01, 2023 - Hospitals can use the survey item set as a supplement to the Hospital Survey to assess the extent to … Medical offices can use the survey item set as a supplement to the Medical Office Survey to assess the … Why Choose the AHRQ Surveys on Patient Safety Culture?   … survey. … development process:  Review literature and existing surveys.