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61. Development of the CAHPS American Indian Survey | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/american-indian/about/Development-AI-Care-Survey.html
    April 01, 2018 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … problems in terms of respondent comprehension. … Based on their findings, the CAHPS team made only a few modifications to the questionnaire, namely minimizing … https://www.ahrq.gov/cahps/surveys-guidance/american-indian/about/Development-AI-Care-Survey.html

62. TeamSTEPPS® Teamwork Attitudes Questionnaire Manual (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamattitudesmanual.pdf
    October 01, 2008 - TeamSTEPPS® Teamwork Attitudes Questionnaire Manual TeamSTEPPS® Teamwork Attitudes Questionnaire … We also reviewed items to ensure that they asked the respondent about his/her attitude and not that … All questionnaires were completed in paper form. Data Quality. … , of which the majority * DoD and civilian questionnaires … Some items (e.g., respondent position, department) were the same but provided different response options

63. Instructions for Analyzing Data from CAHPS Surveys (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/2020-instructions-for-analyzing-data.pdf
    January 01, 2020 - The program adjusts the survey data for standard individual case-mix variables such as respondent age … Data Set Structure Each row or case in a SAS data set represents data from a unique questionnaire. … If data from different CAHPS questionnaires are in the same data set, responses for equivalent questions … are listed under the same variable names, with each row representing data for a unique questionnaire … For example, if all respondents to a Health Plan Survey answered “Yes,” where 0= “No” and 1= “Yes” to

64. Step 5: Set the Stage for Conducting the Survey | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Set-the-Stage-for-Conducting-the-Survey.html
    December 01, 2019 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … What is the target response rate and minimum number of completed surveys required for each organization … For how long will you field the survey? Which questionnaires will you use? … Do you need to translate English questionnaires into other languages?

65. CAHPS Home Health Care Survey | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/home/index.html
    November 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … The TEP members were asked to comment on the priority they would give items in the draft questionnaire … The team completed multiple rounds of cognitive testing and revised the questionnaire in light of their … https://www.ahrq.gov/cahps/surveys-guidance/home/index.html   Back to

66. Responsibilities of Sponsors, Vendors, and Consultants | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/RESPOM1aDivisionofResp.html
    March 01, 2016 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Questionnaire preparation Select CAHPS questionnaires. … Administer questionnaires by mail or telephone. … Monitor returned questionnaires and/or telephone interviews.

67. SOPS Ambulatory Surgery Center Webcast - HARE (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-ASC-webcast-2023-0509-hare.pdf
    January 01, 2023 - Documentation (1 item) • Overall Patient Safety Rating (1 item) • Screener Question Asking Whether the Respondent … Register for an account Step 2 Sign and submit DUA Step 3 Enter ASC site info Step 4 Submit questionnaire … ambulatory surgery centers 8,918 Respondents 24 2021 Participating ASCs and Respondents ASCs … 35% of ASCs had 4 to 5 rooms 84% of ASCs were multispecialty Respondents 33% of respondents were … Your Ambulatory Surgery Center (ASC) Results Respondent Demographics Composite Measure Results Item

68. FECC Surveys (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
    March 09, 2018 - FECC Surveys … Answer the questions in this survey for the child named in the letter that came with this survey. … Your responses to this survey will be kept confidential. … You may notice a number on the cover of the survey. … Did someone help you complete this survey?

69. Workplace Safety Supplemental Item Set for Hospital SOPS | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/sops/surveys/hospital/supplemental-items/workplace-safety.html
    February 01, 2024 - Mark Linzer's Mini-Z 2.0 survey tool ( https://www.professionalworklife.com/mini-z-survey ). … respondents. … The report consists of a narrative description of the findings and appendixes, presenting data by respondent … The supplemental item set for this report displays results of 28 hospitals with more than 7,000 respondents … https://www.ahrq.gov/sops/surveys/hospital/supplemental-items/workplace-safety.html  

70. SOPS Frequently Asked Questions | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/sops/about/faq/index.html
    June 01, 2022 - there are supplemental item sets users may add to assess content in areas not included in the core questionnaire … One survey item that asks respondents to provide an overall rating on patient safety for their unit/work … Four survey items that ask respondents to provide their background characteristics (staff position, unit … In addition, the hospital survey includes: One item that asks respondents to provide an overall grade … These characteristics are essential because the survey asks respondents about patient safety and quality

71. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Parast (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
    December 19, 2019 - telephone, majority of responses were by telephone • Email+mail+telephone arm: fewer mail and telephone respondents … than mail+telephone 34 Respondent Characteristics • Inclusion of a phone component increased representation … of respondents who were ►Younger ►Minority ►Less healthy ►Frequent emergency department visitors ►Without … performed significantly better than standard mixed mode • Although the most expensive mode, phone surveys … II Design Response Rates Responses by Completion Mode Respondent Characteristics Contact Method

72. SOPS™ Best Practices for Web-based SOPS Surveys Webcast Transcript (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/bestpractices-web-sopssurveys-transcript.pdf
    June 12, 2019 - Caren Ginsberg giving an overview of AHRQ's perspective on the importance of survey methods. … Really, as a respondent, I'm not sure where to start. … As you know, the SOPS surveys are voluntary, and respondents who choose to take the survey may decide … In a confidential survey, you can have unique customized hyperlinks for each respondent, or you can have … encourage non-respondents to complete the survey.

73. Translating Surveys and Other Materials | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
    June 01, 2023 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Guidelines for Translating CAHPS Surveys If you are translating a CAHPS survey, please review the following … The translated survey must accurately reflect the content and intent of the English questionnaire. … Direct the translators to produce colloquial questions and instructions that survey respondents can easily

74. Medical Office Survey on Patient Safety Culture: 2018 User Database Report Part I (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2018mosopsdatabasereport-part1-rev0921.pdf
    April 01, 2018 - of respondents per medical office (range: 3 to 516) 15 Average number of surveys administered per medical … Respondents Average Mode Response Rate Survey Administration Mode Number Percent Number Percent … Respondent Characteristics This chapter describes respondent characteristics within the participating … Distribution of 2018 Database Medical Offices by Respondent Characteristics Respondent Characteristics … Some medical offices used a paper-only survey, others used web-only surveys, and others used a combination

75. Supplemental Items for the CAHPS Hospital Survey: Interpreter Services | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Important instructions regarding the placement of supplemental items in the core questionnaire: Under … Testing has shown that respondents often include friends and family members as interpreters even when … In order to collect uniform data from all respondents, question H-IN2 includes friends and family members … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html

76. Community Pharmacy Survey on Patient Safety Culture: 2015 User Comparative Database Report, Part 1 (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/2015/pharmsops15pt1.pdf
    January 01, 2015 - Some community pharmacies used a paper-only survey and others used Web-only surveys. … 1,603 Number of surveys administered 2,834 Overall response rate 57% Average number of respondents … Results Common complaints among survey respondents are that they never get any feedback about survey … It excludes surveys that were returned blank on all nondemographic survey items or deleted during data … cleaning, but includes surveys where at least one nondemographic survey item was answered.

77. Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-database-report-appendix.pdf
    January 01, 2019 - Community Pharmacy Survey on Patient Safety Culture: 2019 User Database Report Community Pharmacy Survey … II Appendix A—Overall Results by Community Pharmacy Characteristics Appendix B—Overall Results by Respondent … Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … .......................... 1 Part II—Appendixes A and B: Overall Results by Community Pharmacy and Respondent … Executive Summary Part II—Appendixes A and B: Overall Results by Community Pharmacy and Respondent

78. Participating in the CAHPS Health Plan Survey Database | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/cahps-database/hp-database/participate.html
    December 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Health Plan … Survey Database Participating in the Health Plan Survey Database Child Hospital Survey … Research Datasets for CAHPS Surveys Webcasts & Recent Events Reporting Results … Survey instruments must not omit any of the survey items related to respondent characteristics.

79. Findings form the 2022 Surveys on Patient Safety Culture (SOPS®) Medical Office Database Overview Infographic (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/MOSOPS-2022-Overview-Infographic-508.pdf
    January 01, 2022 - Findings form the 2022 Surveys on Patient Safety Culture (SOPS®) Medical Office Database Overview Infographic … Findings from the 2022 Surveys on Patient Safety Culture (SOPS®) Medical Office Database The SOPS … Medical Office Survey assesses provider and staff perceptions of their organization's patient safety … Overall Patient Safety Rating Average respondent ratings of their medical office on patient safety … goals 2 Plan your initiatives 3 Communicate your action plan The Action Planning Tool for the AHRQ Surveys

80. Participating in the SOPS Community Pharmacy Survey Database | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/sops/databases/pharmacy/submission.html
    November 01, 2023 - More topics in this section SOPS® About SOPS SOPS Surveys … the Community Pharmacy Database Ambulatory Surgery Center Research Datasets for SOPS Surveys … aggregated results for all participating community pharmacies as well as results by community pharmacy and respondent … Respondent-level survey data following the appropriate data file specifications for each pharmacy site … provides overall findings and results by ambulatory surgery center characteristics and staff respondent