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121. EvidenceNOW: Cost Survey (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cost-survey.pdf
     January 30, 2019 - EvidenceNOW: Cost Survey EvidenceNOW: Cost Survey Survey wave: 1. … General information R18 name: Name of respondent(s): Completion date: From: To: provided 2. … costs Total Name or hours / Annual Benefits (% role/title Effort salary salary) Comments Cost survey

122. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
     April 24, 2018 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … Administration Guidelines • Preparing a Questionnaire Using the CAHPS Clinician & Group Survey … When the team conducted the survey in 2015, roughly a third of respondents who saw any kind of comparative … The questions are purposely designed to lead the respondent through the telling of his or her “story … confidentiality of respondents.

123. NCQA's Version of the Health Plan Survey | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html
     April 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … consists of a core questionnaire plus several supplemental items.  … Although the surveys are largely the same, the NCQA version of the Health Plan Survey differs in the … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html  

124. Responsibilities of Sponsors, Vendors, and Consultants (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
     July 21, 2005 - Questionnaire preparation • Select CAHPS questionnaires. … • Prepare questionnaires for mail and/or telephone administration. … • Prepare survey letters for mailing. … • Administer questionnaires by mail or telephone. … • Monitor returned questionnaires and/or telephone interviews.

125. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Hickner (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/hickner-development-medical-office-sops.pdf
     January 01, 2011 - o Reviewed literature & existing surveys o Conducted background interviews with medical office providers … Administration • Administered to all providers and staff • 71% used paper surveys; 29% used Web surveys … o One health system had experience with web-based employee surveys o Recommend paper survey administration … for high response rate (unless office has previous positive experience with web surveys) 13 13 … Administration Pilot Test Response Rates and Number of Respondents Staff Positions of Respondents

126. Contents of a CAHPS Report | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
     March 01, 2016 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … To establish the credibility of the survey results, your report should briefly explain what the survey … It can also reinforce the idea that the respondents to the survey were "people like you." … Specifically, the CAHPS questionnaires focus on topics for which consumers are the best or only judges

127. Pilot Study Results From the 2017 Health Information Technology Patient Safety Supplemental Item Set for Hospitals (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
     March 01, 2018 - Respondent Staff Position Staff Position Pilot Hospital Respondents Nursing Staff Number Percent … Respondent Unit/Work Area Unit/Work Area Pilot Hospital Respondents Number Percent Many different … Respondent Unit/Work Area, continued Unit/Work Area Pilot Hospital Respondents Support Services … Respondent Tenure in Work Area Tenure Pilot Hospital Respondents Tenure With Current Hospital … That is, an average of about 72 percent of the respondents responded positively on the survey items

128. Recent Insights Into CAHPS Survey Modes and Response Rates | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-111919.html
     December 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … respondents represent the patient population. … Senior Principal Researcher RAND Intensive Efforts Can Drive Healthcare Survey Response Rates over 50%

129. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part I: Main Report (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
     June 01, 2022 - One survey item had the same score on both surveys. … The final HSOPS 2.0 includes: • Two single-item measures: – One survey item that asks respondents … – One survey item that asks respondents to provide an overall rating on patient safety for their … Percent positive scores reflect the percentage of respondents who answered positively to a survey item … , can affect respondents’ answers and survey scores.

130. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … In field testing of the Child Hospital Narrative Item Set, approximately two-thirds of survey respondents … Anticipated Length of Comments In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.

131. Survey Codebook Summaries (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-summaries.pdf
     September 01, 2014 - Survey Codebook Summaries Variable / Core-optional Status Citation Survey Instrument R18_cooperative … Medical Care Survey (NAMCS) 2014. … NAMCS 2014 Item 14a prac_EHR_labs NYU Survey Prac_EHR_extractdata NYU Survey Prac_EHR_person_extractdata … NYU Survey Prac_EHR_person_extractdata_other NYU Survey Prac_cqm_aspirin Developed for EvidenceNOW Initiative … Prac_own_** ABFM survey Prac_own_other_specify ABFM survey Prac_own_yrs Using Learning Teams for Reflective

132. Success Stories from the AHRQ Medical Office Survey on Patient Safety Culture Webinar Transcript (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/mowebinar_2014transcript.pdf
     January 01, 2014 - The medical office survey is part of the Surveys on Patient Safety Culture sponsored by AHRQ and it … Each respondent was asked to give a rating on patient safety in their medical office. … So respondents who worked in a pediatric office responded more positively at 79% while respondents in … Our surveys are Web-based and we coordinate our survey during National Patient Safety Awareness Week … But because ours is electronic, we did find that many surveys asked to have the survey sent to their

133. About Measure Specifications and Reporting | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/about.html
     August 01, 2021 - The Child HCAHPS Survey is a survey of parents or guardians about pediatric inpatient experience of care … to introduce users to the questionnaire, survey instructions, data analysis programs, and reporting … protocol templates for mail, telephone and email data collection, and instruction on tracking returned questionnaires … Once surveys have been administered, the Preparing Data from CAHPS Surveys for Analysis provides step-by-step … Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys , featured

134. Error Disclosure Training and Organizational Culture | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/patient-safety/reports/liability/etchegaray.html
     August 01, 2017 - There were significant improvements (all p-values < .05) in the follow-up surveys compared with the baseline … Results We previously published demographics for the baseline survey, 19 and those demographics are … As seen in Table 2, of all respondents in the follow-up survey administration, 472 participants (44 percent … Minor error disclosure culture was significantly higher in the follow-up surveys than in the baseline … Comparing two safety culture surveys: Safety Attitudes Questionnaire and Hospital Survey on Patient Safety

135. TeamSTEPPS® Teamwork Perceptions Questionnaire Manual (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
     June 01, 2010 - TeamSTEPPS® Teamwork Perceptions Questionnaire Manual TeamSTEPPS® Teamwork Perceptions Questionnaire … Respondent attitudes measured by the T-TAQ were found to vary as a function of prior team training and … Three of the 50 items were deleted because they were difficult for respondents to understand. … Agreement among respondents was reviewed by comparing each individual’s responses in two ways. … on the questionnaire.

136. Step 4: Plan a Communications Strategy | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Plan-a-Communications-Strategy.html
     December 01, 2019 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … before reporting the results, it is typical for project teams to want to focus first on developing questionnaires … survey results .

137. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
     January 01, 2017 - not used for closed-ended questions with scaled responses because it is not clear which question a respondent … Second, survey respondents were invited to comment on the open-ended questions after completing the … survey. … to the Elicitation Protocol differ from respondents to the closed-ended questions? … How do respondents to the Elicitation Protocol differ from respondents to the closed-ended questions?

138. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
     January 01, 2017 - The suite of ambulatory care surveys has expanded to include not only the Health Plan Survey, which is … The Elicitation Protocol is a structured series of five open-ended questions that prompt survey respondents … CAHPS surveys. … So, this has implications for a Web survey in that you'd want to give respondents ample space to respond … They inform the respondent of the survey and its purpose, they let them know how the survey's going

139. Scoring CPCQ (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cpcq-scoring.pdf
     May 01, 2017 - One of those measures is the Change Process Capability Questionnaire (CPCQ). … Background and Objectives: Researchers are concerned with differential attitudes between respondents … and non-respondents in attitude scales. … Background: Previous studies suggest that missing values in questionnaires are best handled at item … the performance of multiple imputation as a missing data technique on data derived from Likert-Scale surveys

140. CAHPS Hospice Survey | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/hospice/index.html
     December 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … Survey in 2015. … https://www.ahrq.gov/cahps/surveys-guidance/hospice/index.html   Back