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1. CAHPS Survey Design and Administration | Agency for Healthcare Research and Quality
   www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
   October 01, 2023 - Ensuring the representativeness of respondents to CAHPS surveys. … , experts in survey methodology, representatives of Federal agencies that use CAHPS surveys, experts … modes, including "electronic" survey methods. … To learn more, read a summary of the September 2018 research meeting on survey methodology (PDF, 442 … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html  

2. Summary of the 2018 AHRQ CAHPS Research Meeting (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
   January 01, 2019 - Summary of the 2018 AHRQ CAHPS Research Meeting www.ahrq.gov/cahps | Advances in Survey Methodology … methods that have the potential to improve the survey response rates and representativeness and identify … invitations, survey questionnaire design, and formatting. … with nonrespondents, and then combine the responses. … modes, including electronic survey methods, the best sequencing of survey modes, and strategies for

3. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
   February 18, 2021 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

4. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
   June 19, 2017 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

5. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
   April 01, 2021 - Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for mail surveys) or fill out the survey (for online surveys).

6. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
   February 19, 2021 - method is more effective than mail-only method. … to each respondent in the sample. … To maintain respondent confidentiality, the tracking system should not contain any of the survey responses … Each respondent in the tracking system should be assigned a survey result code that indicates whether … the respondent: • Responded to the tablet survey, • Returned the mail survey, • Participated

7. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
   September 01, 2015 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … The longer the questionnaire, the greater the burden on the respondent. … The surveys available from the AHRQ Web site are formatted to be self-administered mail questionnaires … This tactic increases the likelihood that the respondent will complete the survey. … Web-based surveys can offer convenience to respondents and cost- effectiveness to survey users.

8. Preparing Data from CAHPS Surveys for Analysis (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
   May 15, 2017 - System Task 2: Conduct an Audit If survey data are collected using paper questionnaires (whether … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

9. Fielding the CAHPS Cancer Care Survey (pdf file)
   www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf
   July 14, 2017 - • Send the respondent the questionnaire with a cover letter and a postage- paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … Some vendors prefer sending a reminder postcard to all respondents 3 to 5 days after mailing the questionnaire … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents

10. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/nh/index.html
    August 01, 2023 - Measures Development of Family Member Survey Development of Resident Surveys Outpatient … English ( Word , 144 KB; PDF , 624 KB) Spanish ( Word , 142 KB; PDF , 600 KB) The two resident questionnaires … Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … 116 KB; PDF , 630 KB) The Centers for Medicare & Medicaid Services requested development of this questionnaire … Nurses/Aides' Kindness/ Respect Towards Resident Nursing Home Provides Information/ Encourages Respondent

11. AHRQ Hospital Survey 2.0 User's Guide (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/AHRQ-Hospital-Survey-2.0-Users-Guide-5.26.2021.pdf
    January 01, 2021 - respondents – can send followup reminders or second surveys to nonrespondents  Unable to track … If administering a confidential survey, identify nonrespondents who should receive followup surveys. … nonrespondents, you may print fewer surveys overall. … nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents

12. Search FAQs | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/faq/index.html
    January 01, 2019 - Respondent acceptance . … feature that makes it easier for respondents to complete the questionnaires correctly and quickly. … A summary of a research meeting on advances in survey methodology Burkhart Q, Orr N, Brown JA, et … Learn more in a summary of a research meeting on advances in survey methodology . … CAHPS survey results can be adjusted to account for external factors such as respondent age or other

13. CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hp/index.html
    April 01, 2024 - MB) includes information about: Preparing a questionnaire, Drawing a sample of potential respondents … FAQs About the Health Plan Survey Why does the CAHPS Health Plan Survey ask respondents to continue … If respondents don’t recognize the health plan’s name, the survey invites them to fill in what they think … is the name and complete the questionnaire with that plan in mind. … The recommended number of completed questionnaires for the CAHPS Health Plan Survey is 300 per health

14. CAHPS Child Hospital Survey Database | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html
    March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and hospital/health system level are also available for approved … This CAHPS Data Tool presents the following data: Overview: The number of respondents and hospitals … represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given

15. Hospital Survey on Patient Safety Culture: User's Guide (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents

16. CAHPS Home and Community-Based Services (HCBS) Survey Database | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/cahps-database/hcbs-database/index.html
    March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and program type level are also available for approved research … This CAHPS Data Tool presents the following data: Overview:  The number of programs and respondents … represented in the most recent surveys. … Top Box Results:  The percentage of survey respondents who chose the most positive score for a given

17. CAHPS Health Plan Survey Database | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/cahps-database/hp-database/index.html
    January 01, 2024 - free and open to all Medicaid agencies and Children's Health Insurance Programs (CHIP), provided the questionnaires … De-identified data files at the respondent and organization level are also available for approved research … The CAHPS Data Tools present data in four different ways: Overview: The number of respondents and … health plans represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given

18. Care Coordination Quality Measure for Primary Care (CCQM-PC) - Development and Pilot Test of the CCQM-PC (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqmp-pc-development.pdf
    July 01, 2016 - with nonrespondents to the mail survey. … nonrespondents. … the questionnaire … • Send a second questionnaire with a reminder letter to nonrespondents 30 days after the first mailing … • Begin followup by telephone with nonrespondents 3 weeks after sending the second questionnaire.

19. AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: User’s Guide (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/ distribute reminders only to nonrespondents

20. AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: User’s Guide (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascguide.pdf
    April 01, 2015 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/ distribute reminders only to nonrespondents