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421. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
     February 07, 2019 - Patient Safety, AHRQ Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys … Safety Culture (SOPS) Westat Joann Sorra, PhD (moderator) Project Director User Network for the AHRQ Surveys … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities • The SOPS Ambulatory Surgery Center Survey … (ASC) • Survey Administration • Calculating and Presenting Results • Using Survey Results for Improvement

422. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
     March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Q&A Session “Strategies … for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores” A Webcast Presented by the AHRQ CAHPS … strategies used by two health plans to significantly improve their scores on the CAHPS Health Plan Survey … • Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us.

423. Specific Tools To Support Change (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
     January 01, 2011 - In addition, the survey asks respondents about their willingness to recommend the facility: Question … cahps.ahrq.gov/surveys-guidance/hospital/about/index.html https://cahps.ahrq.gov/surveys-guidance/hospital … Short Survey Short surveys are intended to provide just enough simple and prompt feedback to indicate … /survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http … ://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials

424. An Introduction to Assessing Practices: Issues to Consider (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-12-intro-to-assessing-practices.pdf
     September 01, 2015 - /cg/about/index.html • Provider and staff satisfaction: o Primary Care Staff Satisfaction Survey located … You may want to survey staff satisfaction about the work environment, skills staff members have, and … (e.g., Patient Assessment of Chronic Illness Care, CAHPS® Patient- Centered Medical Home Survey). … (Patient of variables other) survey, etc.) … Change Process Capability Questionnaire (CPCQ) Appdx12B_DataInventoryForm FINAL 8 7 15 Module 12:

425. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
     June 01, 2021 - Patient Narrative Item Sets - Martino UPDATED NARRATIVE ITEM SETS FOR THE CAHPS CLINICIAN & GROUP SURVEY … provider and how you get along. 11 Beta Version of the CG-CAHPS Narrative Item Set for the Visit 4.0 Survey … what, when and where of the event as well as how the experience felt to the patient Percentage of Respondents … Income Lower Income Middle Income Lower Income NEP Sites Control SitesNIS Sites Sample size (# of surveys … Perceived Quality Any Office Staff 17 UPDATED NARRATIVE ITEM SETS FOR THE CAHPS CLINICIAN & GROUP SURVEY

426. Behavioral Health | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/topics/behavioral-health.html
     March 01, 2022 - Behavioral Health Data Consumer Assessment of Healthcare Provider and Systems (CAHPS ) Surveys on Mental … The Consumer Assessment of Healthcare Provider and Systems (CAHPS) Mental Healthcare Surveys include … a survey of patients' access to mental healthcare and survey of patients' experience of behavioral healthcare … These surveys can be used for all patients receiving care for mental, emotional, or behavioral health … (PDF, 599 KB) Medical Expenditure Panel Survey (MEPS) The Medical Expenditure Panel Survey (MEPS

427. Cuestionario sobre la de seguridad de los pacientes en los hospitales (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital_survey-spanish.pdf
     November 18, 2019 - Cuestionario sobre la de seguridad de los pacientes en los hospitales SOPSTM Hospital Survey Version … • For the survey items grouped according to the safety culture composites they are intended to … • To participate in the AHRQ Hospital Survey on Patient Safety Culture Comparative Database, the … o No changes to any of the survey item text and response options. … o No reordering of survey items.

428. SOPS Ambulatory Surgery Center Webcast - GINSBERG (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-ASC-webcast-2023-0509-ginsberg.pdf
     January 01, 2023 - SOPS Ambulatory Surgery Center Webcast - GINSBERG AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Accepted Exists at multiple levels: System Organization Department Unit 13 What are the SOPS Surveys … • Surveys of providers and staff about the extent to which their organizational culture supports patient … Medical Office 2009 Community Pharmacy 2012 Ambulatory Surgery Center 2015 11 How are SOPS surveys

429. Implementing Near-Miss Reporting and Improvement Tracking in Primary Care Practices: Lessons Learned | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/patient-safety/reports/liability/crane.html
     August 01, 2017 - survey information. … The percentage of staff completing the follow-up surveys was significantly below the baseline survey  … Our pre- and post-surveys of practice and safety culture showed a drop in participation in the post-surveys … attitudes to amount of information given after unintended injury during treatment: cross sectional, questionnaire … survey.

430. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     October 29, 2018 - system. 7 www.ahrq.gov/cahps Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … CAHPS surveys are the gold standard for patient experience measurement. … safety  Best methods for collecting patient experience data, including effectiveness of different survey … ®Program AHRQ’sCore Competencies Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys

431. Improving Patient Experience: Data Analysis Methods (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-030321.html
     March 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Director of Surveys, Analytics & Performance Integration & Deployment Department of Veterans Affairs

432. Spotlight on North Carolina -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-north-carolina-state-snapshot.pdf
     January 01, 2018 - It also hired an independent vendor to collect survey data on patient experience. … In a 2014 survey of North Carolina pediatricians and family physicians, 58 percent of respondents reported … instituted: (1) the use of validated, State-recommended mental health and developmental screening questionnaires … For example, coaches helped practices access tools that enabled direct entry of data from screening questionnaires … Survey weights were used to calculate univariate statistics. 3.

433. Reports from the States | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/policymakers/chipra/demoeval/state-reports/index.html
     March 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Report 2011–2014 This report summarizes the results of the 2014 survey and also provides a comparison … Maine Pediatric and Family Practice Survey Chartbook This report summarizes baseline survey results … experience survey taken by parents of children enrolled in primary care practices participating in the … Survey The YEHS!

434. 2019 Community Pharmacy SOPS Database Report Executive Summary Infograpic (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
     January 01, 2019 - Pharmacy SOPS Database Report Executive Summary Infograpic EXECUTIVE SUMMARY 2019 COMMUNITY PHARMACY SURVEY … perceptions of their organization's patient safety culture: Findings from the 2019 Community Pharmacy survey … Average percent positive response Patient Communication Counseling Openness 950/o 870/o The survey … goals 2 Plan your initiatives 3 Communicate your action plan The Action Planning Tool for the AHRQ Surveys

435. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html
     July 01, 2018 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Review comparative data for the CG-CAHPS Survey , including percentile scores. … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement ( PDF … July 2011. 2013 CAHPS ® Clinician & Group Survey Database Chartbook: What Patients Say About Their

436. Improving Your Laboratory Testing Process Toolkit (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
     December 01, 2017 - o If a respondent fails to indicate a frequency or harm score, substitute a ‘Don’t know/Not applicable … Date Survey No. … box of the column when the response selected was 1, 2, or 3. more than half the number of completed surveys … Highlight those items where the number of checked boxes is more than half the number of completed surveys … • We recommend you collect at least 15-20 surveys to look for patterns in responses.

437. AHRQ Views: A Unique Effort To Advance Care for People Living With Long COVID | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/newsletters/e-newsletter/905.html
     March 01, 2024 - Data Submissions Begin June 3 for Survey on Patient Safety Culture® Hospital Database . … submission for AHRQ’s Surveys On Patient Safety Culture® (SOPS®) Hospital Database is open June 3–21 … item sets that were administered with the SOPS Hospital Survey. … and percentiles on the survey items and composite measures. … Access the survey and supporting materials and learn more about database submission.

438. The Power of Patient Stories for Improving the Patient Experience (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-051222.html
     June 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … narratives can provide about patients’ experiences with care that cannot be captured via closed-ended survey … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

439. Predischarge Antibiotics Review Associated With Lower Antibiotic Overuse | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/newsletters/e-newsletter/811.html
     April 01, 2022 - Register Now for May 3 Webinar on Use of Surveys on Patient Safety Culture Nursing Home Survey: What … In a survey of 39 Michigan hospitals conducted in 2019, researchers found that hospitals used a median … Register Now for May 3 Webinar on Use of Surveys on Patient Safety Culture Nursing Home Survey: What … ET about use of AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Nursing Home Survey to assess and improve … and the benefits of participating in AHRQ’s SOPS Nursing Home Survey Database.

440. 2023 National Healthcare Quality and Disparities Report | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/research/findings/nhqrdr/nhqdr23/app-b.html
     December 01, 2023 - Survey were also modified due to the pandemic. … NEHRS = National Electronic Health Records Survey. … NIS = National Immunization Survey. NIS_ACM = National Immunization Survey-Adult COVID Module. … NIS_TEEN = National Immunization Survey for ages 13-17. … NSDUH = National Survey on Drug Use and Health.