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401. Family Experiences with Coordination of Care (FECC) Measure Set (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fullreport.pdf
     March 01, 2018 - Given that less than half of respondents endorsed having a shared care plan, and that measure sub-parts … The vast majority (147 out of 154) of the LEP respondents were Spanish-speaking, as the FECC Survey … The surveys were administered by the RAND Corporation Survey Research Group (RAND SRG), Santa Monica … For the V-CHIP project, the survey will be administered in primary care clinics using paper surveys. … Available at https://www.ahrq.gov/cahps/surveys- guidance/cg/index.html.

402. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - Experience-of-care measurement surveys and comments do address this but can do more to identify opportunities … When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … The CAHPS Health Plan Survey  was the first nationally available survey that was statistically valid

403. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

404. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - and other providers seeking to improve their performance in the domains of quality measured by CAHPS surveys … and business outcomes, make a compelling case for improving patient experience as measured by CAHPS surveys … These surveys are conducted annually with results reported publicly on the Medicare Plan Finder Web … The use of patient satisfaction surveys and alternate coding procedures to predict malpractice risk. … Examining the role of patient experience surveys in measuring health care quality.

405. Implementation Guide for AHRQ's Making Informed Consent an Informed Choice Training Modules | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/health-literacy/professional-training/informed-choice/guide.html
     September 01, 2020 - Existing Data Collect New Data Accreditation review findings Chart audit data 3 Patient experience surveys … of informed consent practice in your hospital can help you track your progress (e.g., chart audits, surveys … Coordinate initiative with accreditation surveys. … Timing of administration: The baseline survey should be administered to patients before an intervention … Timing of administration: The baseline survey should be administered to patients before an intervention

406. CAHPS Elicitation Protocol Webcast (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
     January 01, 2017 - 2011 © MHQP 2017 MHQP’s Measurement and Public Reporting Patient Experience  Annually over 250K surveys … comparable answers and rank providers similarly when compared with existing long form statewide surveys … and Patient Comments - Adult survey  Total number of patient comments: 1411  Percent of responders … Innovations MHQP’s 2016 Patient Experience Survey and Patient Comments -Adult survey MHQP’s 2016 Patient … Experience Survey and Patient Comments -Pediatric survey Patient Comments: Examples of Narratives Categorized

407. Diagnostic Errors Are Common in Seriously Ill Hospitalized Adults | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/newsletters/e-newsletter/895.html
     January 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … the adoption of OR black box technology and simulations to improve patient safety: a multi-methods survey … Speakers will discuss the SOPS Surveys and Databases, how to get started on administering the surveys … The Surveys on Patient Safety Culture are a suite of surveys that assess provider and staff opinions … A survey of technology abandonment in US nursing homes. Powell KR, Farmer M, Liu J, et al.

408. Implementing Team Approaches for Improving Diabetes Care in Health Centers | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
     December 01, 2020 - Practice Climate Survey (n=249; RR=81%) in 2011. … Slide 16 Patient Survey Respondent Characteristics: Education and Language (n=907) Image: Bar graph … shows the following Patient Survey respondent characteristics: Education: 8th grade or less: 44% … Only one control clinic respondent indicated any changes to the management of diabetic patients during … across diverse CHC organizations serving different ethnic communities and link with patient experience surveys

409. Just Culture Webcast November 2016 (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
     June 01, 2017 - Care System, Chapel Hill, NC (Presenter) Theresa Famolaro, MPS, MS, MBA Database Manager, AHRQ Surveys … I am Theresa Famolaro, and I manage the suite of databases for the AHRQ Surveys on Patient Safety Culture … And if a respondent answers agree or strongly agree, that is considered a negative thing, and so their … percent positive score would go down, rather if the respondent says they strongly disagree or disagree … are understood by our respondents and that they make sense.

410. Patient Self-Management & Empowerment | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/health-literacy/improve/precautions/guide/selfmgmt.html
     September 01, 2020 - This survey can be used repeatedly with a convenience sample of patients. … Getting a high response rate (e.g., completed surveys from a large percentage of patients sampled) is … Have the health literacy team come up with ideas to encourage patients to complete surveys. … For example: Hand out a pedometer for completed surveys. … Have check-out staff members remind patients to complete surveys. Hang posters.

411. 209 Echo-Reporting-Measures (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
     January 01, 2004 - Reporting Measures for the ECHO Survey 3.0 Page 1 of 3 Document No. 209 – 8/31/06 For additional … ECHO® Survey and Reporting Kit 2004 Reporting Measures for the ECHO® Survey 3.0 Items Included … worse A little worse About the same mailto:cahps1@ahrq.gov Reporting Measures for the ECHO Survey … ECHO® Survey and Reporting Kit 2004 Items Included in the Measure Reporting Measure Item Number … ECHO® Survey and Reporting Kit 2004 Items Included in the Measure Reporting Measure Item Number

412. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Experience Survey (QHP Enrollee Survey) that the Centers for Medicare & Medicaid Services (CMS) is using … This survey expands on the core Health Plan Survey to ask enrollees about— Access to interpreters when … satisfaction by members on several measures related to cultural competency, including: the percentage of respondents … American Community Survey Reports. United States Census Bureau; Aug 2013.

413. Lessons From Healthcare Organizations on Improving Patient Experience (webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
     February 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Speakers discussed using CAHPS surveys to identify aspects of patient experience needing improvement, … supplementing survey results with additional information, implementing strategies to provide a better … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

414. Patient Safety Tools | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/research/findings/evidence-based-reports/makinghcsafer.html
     June 01, 2022 - Hospitals that administer the patient safety culture survey can voluntarily submit their data to the … survey item. … Two appendixes report the average responses, which are broken down by hospital or respondent characteristics … description of the findings and four appendixes presenting data by nursing home characteristics and respondent … , AHRQ sponsored the development of the Pharmacy Survey on Patient Safety Culture .

415. Center for Financing, Access and Cost Trends (CFACT) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cpi/centers/cfact/index.html
     January 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Oversees health sector surveys such as medical expenditure surveys; surveys of medical care providers … , employers and other sources of insurance coverage; and surveys of the use, cost, and financing of care … Directs and fosters statistical and methodological research on survey design, sampling and estimation

416. Data Sources for Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/talkingquality/measures/understand/index.html
     July 01, 2018 - Patient Surveys Survey instruments capture self-reported information from patients about their health … Surveys are typically administered to a sample of patients by mail, by telephone, or via the Internet … Well-established methods for survey design and administration. … Easy for consumers to understand and relate to survey results. … Challenges of Patient Surveys Cost of survey administration.

417. Using the AHRQ Pharmacy Survey on Patient Safety Culture (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/motzslides.pdf
     May 12, 2014 - Using the AHRQ Pharmacy Survey on Patient Safety Culture © Aurora Health Care, Inc. © Aurora Health … Pharmacy Survey on Patient Safety Culture Jim Motz, R.Ph. … Patient Safety Culture at Aurora Health Care • AHRQ Survey on Patient Safety (SOPS) conducted in … 2005, 2007, 2008, 2010, 2012 • Annual Aurora Patient Safety Goals include SOPS survey results - … Next Steps • More pharmacies to complete the survey • Involve all staff • Emphasize safety culture

418. CAHPS Cancer Care Supplemental Items (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
     November 28, 2016 - 2016 Page 1 Document No. 557a www.ahrq.gov/cahps Supplemental Items for the CAHPS® Cancer Care Survey … Population: Adult Language: English Users of the CAHPS® Cancer Survey are free to incorporate … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey. … CAHPS® Cancer Care Survey Supplemental Items Population: Adult 11/4/2016 Page 2 Document No. 557a … 1 Yes 2 No → If No, go to #28 in core survey After core question 27 INF5.

419. 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
     January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2018 Health Plan Survey Database … plan based on the 218 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey … cahpsdatabase.ahrq.gov/files/2018CAHPSHealthPlanChartbook.pdf For more information on the CAHPS Health Plan Survey … cahpsdatabase.ahrq.gov/HPSurveyGuidance.aspx https://www.ahrq.gov/index.html CAHPS® 2018 Health Plan Survey

420. Chsp-Accomplishments-Report-2021 (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/chsp/CHSP-accomplishments-report-2021.pdf
     January 01, 2021 - These surveys include the National Survey of Accountable Care Organizations, the American Hospital Association … By coupling sample selection across the three survey populations, the surveys included representatives … It had four survey populations: • Primary and multispecialty care physician practice respondents came … Practice Level Questionnaire. n.d.a. https://cpb-us-e1.wpmucdn.com/sites.dartmouth.edu/dist/3/2083/files … Systems Level Questionnaire. n.d.c. https://cpb-us-e1.wpmucdn.com/sites.dartmouth.edu/dist/3/2083/files