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1. CAHPS Survey Design and Administration | Agency for Healthcare Research and Quality
   www.innovations.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
   October 01, 2023 - Ensuring the representativeness of respondents to CAHPS surveys. … , experts in survey methodology, representatives of Federal agencies that use CAHPS surveys, experts … modes, including "electronic" survey methods. … To learn more, read a summary of the September 2018 research meeting on survey methodology (PDF, 442 … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html  

2. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
   February 18, 2021 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

3. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
   www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
   April 01, 2021 - Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for mail surveys) or fill out the survey (for online surveys).

4. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
   February 19, 2021 - method is more effective than mail-only method. … to each respondent in the sample. … To maintain respondent confidentiality, the tracking system should not contain any of the survey responses … Each respondent in the tracking system should be assigned a survey result code that indicates whether … the respondent: • Responded to the tablet survey, • Returned the mail survey, • Participated

5. Preparing Data from CAHPS Surveys for Analysis (pdf file)
   www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
   May 15, 2017 - System Task 2: Conduct an Audit If survey data are collected using paper questionnaires (whether … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

6. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
   www.innovations.ahrq.gov/cahps/surveys-guidance/nh/index.html
   August 01, 2023 - Measures Development of Family Member Survey Development of Resident Surveys Outpatient … English ( Word , 144 KB; PDF , 624 KB) Spanish ( Word , 142 KB; PDF , 600 KB) The two resident questionnaires … Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … 116 KB; PDF , 630 KB) The Centers for Medicare & Medicaid Services requested development of this questionnaire … Nurses/Aides' Kindness/ Respect Towards Resident Nursing Home Provides Information/ Encourages Respondent

7. Search FAQs | Agency for Healthcare Research and Quality
   www.innovations.ahrq.gov/cahps/faq/index.html
   January 01, 2019 - Respondent acceptance . … feature that makes it easier for respondents to complete the questionnaires correctly and quickly. … A summary of a research meeting on advances in survey methodology Burkhart Q, Orr N, Brown JA, et … Learn more in a summary of a research meeting on advances in survey methodology . … CAHPS survey results can be adjusted to account for external factors such as respondent age or other

8. CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
   www.innovations.ahrq.gov/cahps/surveys-guidance/hp/index.html
   April 01, 2024 - MB) includes information about: Preparing a questionnaire, Drawing a sample of potential respondents … FAQs About the Health Plan Survey Why does the CAHPS Health Plan Survey ask respondents to continue … If respondents don’t recognize the health plan’s name, the survey invites them to fill in what they think … is the name and complete the questionnaire with that plan in mind. … The recommended number of completed questionnaires for the CAHPS Health Plan Survey is 300 per health

9. CAHPS Child Hospital Survey Database | Agency for Healthcare Research and Quality
   www.innovations.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html
   March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and hospital/health system level are also available for approved … This CAHPS Data Tool presents the following data: Overview: The number of respondents and hospitals … represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given

10. Hospital Survey on Patient Safety Culture: User's Guide (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents

11. CAHPS Home and Community-Based Services (HCBS) Survey Database | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/cahps/cahps-database/hcbs-database/index.html
    March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and program type level are also available for approved research … This CAHPS Data Tool presents the following data: Overview:  The number of programs and respondents … represented in the most recent surveys. … Top Box Results:  The percentage of survey respondents who chose the most positive score for a given

12. CAHPS Health Plan Survey Database | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/cahps/cahps-database/hp-database/index.html
    January 01, 2024 - free and open to all Medicaid agencies and Children's Health Insurance Programs (CHIP), provided the questionnaires … De-identified data files at the respondent and organization level are also available for approved research … The CAHPS Data Tools present data in four different ways: Overview: The number of respondents and … health plans represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given

13. AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: User’s Guide (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascguide.pdf
    April 01, 2015 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/ distribute reminders only to nonrespondents

14. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - CAHPS Child Hospital Survey: Overview of the Questionnaire CAHPS® Child Hospital Survey and Instructions … Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … respondent for the Child HCAHPS Survey should be the person who spent the most time with the child … Because parents are the most common respondents to the survey, the table below refers to the respondent

15. What Are CAHPS Supplemental Items? | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/cahps/item-sets/index.html
    February 01, 2024 - Browse supplemental items that are available for the following surveys: Health Plan Survey Clinician … Surveys To find supplemental items for CAHPS surveys administered by the Centers for Medicare and … Ask about domains or functions not included in the core questionnaire. … Examine other characteristics of respondents. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct

16. Sample Notification Letters CAHPS Child Hospital Survey (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-notification-letters.pdf
    April 07, 2017 - respondent should return the survey (for mail surveys) or fill out the survey online (for online surveys … questionnaires. … To allay respondents’ concerns or anxieties about how the ID number is used, add this note in the questionnaire … respondent should return the survey (for mail surveys) or fill out the survey online (for online surveys … To allay respondents’ concerns or anxieties about how the ID number is used, add this note in the questionnaire

17. Job Aid: Practice Assessments and Surveys (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.

18. SOPS Nursing Home Database | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/sops/databases/nursing-home/index.html
    September 01, 2023 - More topics in this section SOPS® About SOPS SOPS Surveys … Database Community Pharmacy Ambulatory Surgery Center Research Datasets for SOPS Surveys … Participation is free and open to all SOPS Nursing Home Survey users, provided the questionnaires are … results by nursing home characteristics (bed size, ownership, census region, and urban/rural status) and respondent … of narrative findings and two appendixes, presenting data by nursing home characteristics and staff respondent

19. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Cleary (pdf file)
    www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-cleary.pdf
    December 19, 2019 - • How do the characteristics of respondents to web and mail surveys differ? … Standard mail: Mail questionnaire; mail reminder; second questionnaire (1176 respondents) 2. … mail questionnaire (782 respondents) 3. … • Standard mail protocol: Mail questionnaire; mail reminder; second questionnaire (769 respondents … methods, including combinations 61 Comparisons of Electronic and Mail Survey Approaches Research

20. Development of the CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
    www.innovations.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
    May 01, 2022 - to learn what worked well, what needed improvement, and what they wanted to see in future surveys for … As part of this effort, the Consortium shared draft questionnaires with various stakeholders asking for … In order to determine whether the questionnaire items were understandable and meaningful to respondents … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html