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461. Slide 1
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/rodriguez/rodriguez.pptx
     September 05, 2012 - 8.5 8.9 32.3 27.6 5.7 5.1 6.1 Using a combination of new items and items drawn from existing surveys … openness, organizational learning processes, and adaptive reserve) and included a single item to measure respondents … Patient Survey Respondent Characteristics: Education and Language (n=907) 16 8th grade or less … to diabetes care management were concentrated in the five intervention sites Only one control clinic respondent … across diverse CHC organizations serving different ethnic communities and link with patient experience surveys

462. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
     February 07, 2019 - 10 AHRQ Surveys on Patient Safety Culture™ Surveys of staff about the extent to which the organizational … AHRQ Surveys on Patient Safety Culture™

463. Describe the Source of Data for Health Care Quality Scores | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/translate/labels/describe-source.html
     November 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … If the information came from a survey, who was surveyed and when, who collected the data, and how many … surveys were collected. … At times, you may need to add a specific sentence such as “Source of Data: A standardized survey of a … For example: “300 patients discharged from the hospital in the last 60 days answered a survey question

464. Chipra205-Materials Viie (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA205-Materials_VIIE.pdf
     August 25, 2014 - Periodic survey of fellows #86. August 2013 – 2014. Accessed August 25, 2014. … Retrieved from http://www.aap.org/en-us/professional-resources/Research/pediatrician- surveys/Pages/ … Periodic-Survey-of-Fellows.aspx

465. Chipra204-Materials Viie (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA204-Materials_VIIE.pdf
     August 25, 2014 - Periodic survey of fellows #86. August 2013 – 2014. Accessed August 25, 2014. … Retrieved from http://www.aap.org/en-us/professional-resources/Research/pediatrician- surveys/Pages/ … Periodic-Survey-of-Fellows.aspx

466. AHRQ Practice Facilitation Training Modules | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/index.html
     April 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Practice Assessment and Surveys . Standardized Quality Measures . … Practice Assessments and Surveys – Learn how to administer a practice assessment, create surveys, and … use survey results to generate improvement ideas and measure progress. … Access additional resources and a table of contents for Practice Assessments and Surveys.  

467. AHRQ Practice Facilitation Training Modules: Additional Resources | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/ncepcr/tools/transform-qi/deliver-facilitation/modules/resources.html
     July 01, 2022 - Practice Assessments and Surveys Here is the Job Aid (PDF, 419 KB) that summarizes the keys skills … taught in the module Practice Assessments and Surveys. … CAHPS Clinician & Group Survey . … (Free site registration required to access survey template.) … survey users.

468. Spotlight on Pennsylvania -- The National Evaluation of the CHIPRA Quality Demonstration Grant Program (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/chipra-750-pennsylvania-state-snapshot.pdf
     January 01, 2018 - Health systems developed and implemented electronic screening questionnaires Pennsylvania partnered … in Pennsylvania Note: * = statistically significant difference (p = <0.05) Source: Cross-sectional survey … conducted with staff at Pennsylvania agencies and the participating health care organizations, a survey … We conducted a cross-sectional survey of pediatricians and family physicians that provide primary care … We used survey weights to calculate univariate statistics.

469. The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
     March 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … providers seeking to improve their performance in the domains of patient experience measured by CAHPS surveys … Analyze the results of CAHPS surveys and other forms of patient feedback to identify strengths and weaknesses

470. Chipra202-Materials Viie (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA202-Materials_VIIE.pdf
     August 25, 2014 - Periodic survey of fellows #86. August 2013 – 2014. Accessed August 25, 2014. … Retrieved from http://www.aap.org/en-us/professional-resources/Research/pediatrician- surveys/Pages/ … Periodic-Survey-of-Fellows.aspx

471. Implementation Guide for AHRQ's Making Informed Consent an Informed Choice - Training Modules (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/implementation-guide-making-informed-consent-informed-choice.pdf
     January 01, 2017 - informed consent practice in your hospital can help you track your progress (e.g., chart audits, surveys … , the Patient Survey). … • Coordinate initiative with accreditation surveys. … Timing of administration: The baseline survey should be administered to patients before an intervention … Timing of administration: The baseline survey should be administered to patients before an intervention

472. The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/podcasts/effects-out-of-pocket.html
     March 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … differences in the CAHPS "rating of care" measure for PPOs and HMOs and the implications for reporting survey

473. 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook Infographic (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022_chartbook_infographic.pdf
     January 01, 2022 - 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook Infographic 2022 Health Plan Survey … plan based on the 2022 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey … Highest Scoring Measure How Well Doctors Communicate 81 percent of CHIP respondents indicated … Lowest Scoring Measure Getting Needed Care 52 percent of Adult Medicaid respondents indicated that … /wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf For more information on the CAHPS Health Plan Survey

474. CHIPRA 240: Section 7, Tables 5 to 8 (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-240-section-7-tables-5-8.pdf
     February 21, 2020 - Hawaiian or Other Pacific Islander White Mixed Race Other Completed survey … Self-Reported Hispanic Ethnicity (Percent) Hispanic Ethnicity Completed survey (n=1,579)* 5% High … (n=415)* 7% Abstracted chart (n=298) 6% *No information available for 1 member due to unanswered survey … Mean SD Min 25th Percentile Median 75th Percentile Max Candidates for parent survey … (n=25,961)* 80% 31% 0% 74% 97% 100% 100% Completed survey (n=1,563)*

475. Scoring Different Kinds of Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/translate/scores/scoring.html
     June 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Patient-Level “Yes or No” A “yes or no” question is not as simple when it is a response to a survey … The CAHPS Clinician & Group Survey, for example, has many questions whose response options are “always … the categories is equal (e.g., years of education), which is not necessarily true for responses to survey … An alternative approach is to present the percentage of respondents who gave each of the answers.

476. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
     December 01, 2018 - across all 9 sites (intervention and control): – PG/CG-CAHPS scores – All-Staff Patient Comments Surveys … comments – Indicate valence and frequency of themes (but include “outliers” too) – Link comments to survey … Full Narrative Drill Down 50 Phase 2 Next Steps (July-December 2018)  Analyze “patient comments survey … Elicitation Protocol through the Fall to provide updated content to feedback reports  Field second staff survey

477. Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/topics/index.html?page=1
     January 01, 2012 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS™) Program, develops … and maintains surveys, toolkits, and databases on patient safety culture for hospitals, medical offices

478. Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/es/topics/index.html?page=1
     January 01, 2012 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS™) Program, develops … and maintains surveys, toolkits, and databases on patient safety culture for hospitals, medical offices

479. CAHPS Elicitation Protocol Webcast (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
     January 01, 2017 - informed by considerations for field implementation 151 • Aspirations: Protocol that can augment CAHPS surveys … www.ahrq.gov/cahps Illustrating less effective elicitation, from “matched” respondents • A less fulsome … www.ahrq.gov/cahps Field testing the protocol in real world settings 24 • Response Rates (of survey … measures • Highlight domains of care that are important to patients but not included on CG-CAHPS surveys … Illustrating more effective elicitation, from “matched” respondents Quantified Results 1: Completeness

480. Job Aid: Joy in Work (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-joy-in-work.pdf
     January 07, 2022 - members being combative and aggressive  Low clinician or staff ratings on satisfaction or wellness surveys … Gather data  Review existing data (e.g., employee satisfaction surveys, staff and clinician turn-over … rates, and sick days taken)  Consider using short clinician and staff satisfaction surveys to assess … joy in work such as:  AMA's Zero Burnout Program survey (10 items)  Clinical Microsystems Assessment