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401. Diagnostic Errors Are Common in Seriously Ill Hospitalized Adults | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/895.html
     January 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … the adoption of OR black box technology and simulations to improve patient safety: a multi-methods survey … Speakers will discuss the SOPS Surveys and Databases, how to get started on administering the surveys … The Surveys on Patient Safety Culture are a suite of surveys that assess provider and staff opinions … A survey of technology abandonment in US nursing homes. Powell KR, Farmer M, Liu J, et al.

402. Implementing Team Approaches for Improving Diabetes Care in Health Centers | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
     December 01, 2020 - Practice Climate Survey (n=249; RR=81%) in 2011. … Slide 16 Patient Survey Respondent Characteristics: Education and Language (n=907) Image: Bar graph … shows the following Patient Survey respondent characteristics: Education: 8th grade or less: 44% … Only one control clinic respondent indicated any changes to the management of diabetic patients during … across diverse CHC organizations serving different ethnic communities and link with patient experience surveys

403. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
     March 15, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Q&A Session “Strategies for Improving CAHPS … Health Plan Survey Scores” A Webcast Presented by the AHRQ CAHPS User Network March 15, 2016 12: … •Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us.

404. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/karen-posey.pdf
     April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores Strategies for Improving CAHPS Health Plan … Survey Scores A p r i l 1 3 , 2 0 1 6 “Strategies for Improving CAHPS Health Plan Survey Scores … Execution 19 CAHPS Proxy Strategic / Business Plan Outside-In (Insights) Execution Why Survey … Karen.Posey@caresource.com mailto:Karen.Posey@caresource.com Strategies for Improving CAHPS Health Plan Survey

405. Just Culture Webcast November 2016 (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-transcript-508-compliant.pdf
     June 01, 2017 - Care System, Chapel Hill, NC (Presenter) Theresa Famolaro, MPS, MS, MBA Database Manager, AHRQ Surveys … I am Theresa Famolaro, and I manage the suite of databases for the AHRQ Surveys on Patient Safety Culture … And if a respondent answers agree or strongly agree, that is considered a negative thing, and so their … percent positive score would go down, rather if the respondent says they strongly disagree or disagree … are understood by our respondents and that they make sense.

406. Patient Self-Management & Empowerment | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/improve/precautions/guide/selfmgmt.html
     September 01, 2020 - This survey can be used repeatedly with a convenience sample of patients. … Getting a high response rate (e.g., completed surveys from a large percentage of patients sampled) is … Have the health literacy team come up with ideas to encourage patients to complete surveys. … For example: Hand out a pedometer for completed surveys. … Have check-out staff members remind patients to complete surveys. Hang posters.

407. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Experience Survey (QHP Enrollee Survey) that the Centers for Medicare & Medicaid Services (CMS) is using … This survey expands on the core Health Plan Survey to ask enrollees about— Access to interpreters when … satisfaction by members on several measures related to cultural competency, including: the percentage of respondents … American Community Survey Reports. United States Census Bureau; Aug 2013.

408. Lessons From Healthcare Organizations on Improving Patient Experience (webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
     February 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Speakers discussed using CAHPS surveys to identify aspects of patient experience needing improvement, … supplementing survey results with additional information, implementing strategies to provide a better … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

409. Patient Safety Tools | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/research/findings/evidence-based-reports/makinghcsafer.html
     June 01, 2022 - Hospitals that administer the patient safety culture survey can voluntarily submit their data to the … survey item. … Two appendixes report the average responses, which are broken down by hospital or respondent characteristics … description of the findings and four appendixes presenting data by nursing home characteristics and respondent … , AHRQ sponsored the development of the Pharmacy Survey on Patient Safety Culture .

410. Center for Financing, Access and Cost Trends (CFACT) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cpi/centers/cfact/index.html
     January 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Oversees health sector surveys such as medical expenditure surveys; surveys of medical care providers … , employers and other sources of insurance coverage; and surveys of the use, cost, and financing of care … Directs and fosters statistical and methodological research on survey design, sampling and estimation

411. 209 Echo-Reporting-Measures (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/echo/about/209_echo-reporting-measures.pdf
     January 01, 2004 - Reporting Measures for the ECHO Survey 3.0 Page 1 of 3 Document No. 209 – 8/31/06 For additional … ECHO® Survey and Reporting Kit 2004 Reporting Measures for the ECHO® Survey 3.0 Items Included … worse A little worse About the same mailto:cahps1@ahrq.gov Reporting Measures for the ECHO Survey … ECHO® Survey and Reporting Kit 2004 Items Included in the Measure Reporting Measure Item Number … ECHO® Survey and Reporting Kit 2004 Items Included in the Measure Reporting Measure Item Number

412. SOPS Nursing Home Survey: What You Need To Know - Closing (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-nh_webcast-closing.pdf
     May 24, 2022 - SOPS Nursing Home Survey: What You Need To Know - Closing Questions & Answers How to Ask a Question

413. Data Sources for Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/measures/understand/index.html
     July 01, 2018 - Patient Surveys Survey instruments capture self-reported information from patients about their health … Surveys are typically administered to a sample of patients by mail, by telephone, or via the Internet … Well-established methods for survey design and administration. … Easy for consumers to understand and relate to survey results. … Challenges of Patient Surveys Cost of survey administration.

414. Using the AHRQ Pharmacy Survey on Patient Safety Culture (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/motzslides.pdf
     May 12, 2014 - Using the AHRQ Pharmacy Survey on Patient Safety Culture © Aurora Health Care, Inc. © Aurora Health … Pharmacy Survey on Patient Safety Culture Jim Motz, R.Ph. … Patient Safety Culture at Aurora Health Care • AHRQ Survey on Patient Safety (SOPS) conducted in … 2005, 2007, 2008, 2010, 2012 • Annual Aurora Patient Safety Goals include SOPS survey results - … Next Steps • More pharmacies to complete the survey • Involve all staff • Emphasize safety culture

415. 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook_infographic.pdf
     January 01, 2018 - 2018 CAHPS Health Plan Survey Database Chartbook Executive Summary CAHPS® 2018 Health Plan Survey Database … plan based on the 218 Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Health Plan Survey … cahpsdatabase.ahrq.gov/files/2018CAHPSHealthPlanChartbook.pdf For more information on the CAHPS Health Plan Survey … cahpsdatabase.ahrq.gov/HPSurveyGuidance.aspx https://www.ahrq.gov/index.html CAHPS® 2018 Health Plan Survey

416. Chsp-Accomplishments-Report-2021 (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/chsp/CHSP-accomplishments-report-2021.pdf
     January 01, 2021 - These surveys include the National Survey of Accountable Care Organizations, the American Hospital Association … By coupling sample selection across the three survey populations, the surveys included representatives … It had four survey populations: • Primary and multispecialty care physician practice respondents came … Practice Level Questionnaire. n.d.a. https://cpb-us-e1.wpmucdn.com/sites.dartmouth.edu/dist/3/2083/files … Systems Level Questionnaire. n.d.c. https://cpb-us-e1.wpmucdn.com/sites.dartmouth.edu/dist/3/2083/files

417. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
     February 07, 2019 - Patient Safety, AHRQ Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys … Safety Culture (SOPS) Westat Joann Sorra, PhD (moderator) Project Director User Network for the AHRQ Surveys … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities • The SOPS Ambulatory Surgery Center Survey … (ASC) • Survey Administration • Calculating and Presenting Results • Using Survey Results for Improvement

418. Measure: Child HCAHPS–Hospital Consumer Assessment of Healthcare Providers and Systems (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
     March 01, 2015 - the Measure Research shows that patient- and family-centered care, as measured by patient experience surveys … Studies of adults have found that care that is more patient-centered, as measured by patient experience surveys … testing of the final survey. … In addition, the developers administered 60 surveys by phone and performed behavioral coding and analyzed … ● HCAHPS surveys are sampled from the general patient population, and thus, there usually is not a

419. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
     March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Q&A Session “Strategies … for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores” A Webcast Presented by the AHRQ CAHPS … strategies used by two health plans to significantly improve their scores on the CAHPS Health Plan Survey … • Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us.

420. Specific Tools To Support Change (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
     January 01, 2011 - In addition, the survey asks respondents about their willingness to recommend the facility: Question … cahps.ahrq.gov/surveys-guidance/hospital/about/index.html https://cahps.ahrq.gov/surveys-guidance/hospital … Short Survey Short surveys are intended to provide just enough simple and prompt feedback to indicate … /survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http … ://www.leapfroggroup.org/survey-materials/survey-and-cpoe-materials http://www.leapfroggroup.org/survey-materials