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381. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

382. Webcast: New AHRQ SOPS Value and Efficiency Supplemental Items | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sops/events/webinars/value-efficiency.html
     October 01, 2018 - More topics in this section SOPS® About SOPS SOPS Surveys … Surveys are completed by clinical and nonclinical staff. … improvements based on survey findings. … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction … items to AHRQ's SOPS Databases, you need to administer the supplemental items with one of the SOPS surveys

383. Healthy Hearts Northwest Follow-up Practice Survey (#2) (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-6mon-post-intervention-nw.pdf
     February 27, 2019 - Healthy Hearts Northwest Follow-up Practice Survey (#2) Page 1 CONTINUE TO PAGE 2 Healthy Hearts … Healthy Hearts Northwest Follow-up Practice Survey (#2) The first set of questions … please specify): ______________________________ We appreciate you taking the time to complete this survey

384. IMPLEMENT CA Asthma Collaborative Data Collect ion Survey (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/chart-review-tool.pdf
     March 03, 2021 - IMPLEMENT CA Asthma Collaborative Data Collect ion Survey IMPLEMENT … CA Asthma Collaborative Data Collect ion Survey Pract ice name Reviewer in itials Month of

385. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - (HCAHPS) and other CAHPS surveys are designed to gather information about patients’ experiences with … http://www.hcahpsonline.org/ https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html … health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf https://www.ahrq.gov/cahps/surveys-guidance … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html https … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html CAHPS

386. Gap Analysis Facilitator's Guide: Appendix A | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apa.html
     August 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ___   Patient and family advisory council: membership and bylaws ___ Safety survey … or other quality survey, such as patient satisfaction results Safety attitudes questionnaire AHRQ … Hospital Survey on Patient Safety Culture Hospital patient satisfaction survey Employee engagement … surveys ___ ___ ___ ___ Board minutes or reports related to quality and safety

387. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     October 29, 2018 - Collection of Patient Comments in ACN  Press Ganey (PG) is the third-party vendor – Administers the surveys … via mail and e-mail – Collects the surveys – Houses the survey data and patient comments – Provides … • 5-question Elicitation Protocol • PG survey • 3-question PG protocol • PG survey • 3-question … PG protocol Phase 2 Intervention Sites (N=6) Phase 2 Control Sites (N=3) • PG survey • 5-question … Elicitation Protocol • Enhanced feedback • PG survey • 3-question PG protocol • Enhanced feedback

388. The SHARE Approach—Putting Shared Decisionmaking Into Practice: A User’s Guide for Clinical Teams | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-8.html
     September 01, 2020 - Patients receive a free video/DVD, booklet, and questionnaire to help prepare them for their initial … By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more informed … All CAHPS surveys include a core set of items that must be included in the survey. … AHRQ's CAHPS Clinician & Group Survey ( http://www.ahrq.gov/cahps/surveys-guidance/cg/index.html ) … These surveys are available in English and Spanish.

389. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Dyer (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/dyer-prelim-results.pdf
     April 01, 2011 - Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Dyer 1 1 Preliminary Comparative … Results and Analyses from the Medical Office Survey on Patient Safety Culture Naomi Dyer, PhD Joann … Preliminary Database • The MO SOPS Database consists of: o 470 medical offices o 10,567 provider & staff respondents … • Overall response rate = 73% (10,567 respondents/14,558 staff asked to respond) • Average # of respondents … SafetyCultureSurveys@ahrq.hhs.gov Preliminary Comparative Results and Analyses from the Medical Office Survey

390. Outpatient Medication Errors Prevalent Among Pediatric Leukemia, Lymphoma Patients | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/848.html
     January 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Now Available: AHRQ’s Surveys on Patient Safety Culture ™ Nursing Home Survey, 2023 User Database Report … Now Available: AHRQ’s Surveys on Patient Safety Culture ™ Nursing Home Survey, 2023 User Database Report … Results from AHRQ’s s Surveys on Patient Safety Culture ™ (SOPS ® ) Nursing Home Survey: 2023 User … The new report shows an average 54 percent of respondents gave their nursing home an overall rating of

391. An Update on the CAHPS Patient Narrative Item Sets - Intro (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
     November 16, 2021 - • Purpose of CAHPS Narrative Items • Updated Narrative Item Sets for the CAHPS Clinician & Group Survey … Items • CAHPS Narrative Item Sets consist of a structured series of open-ended questions that prompt survey … respondents to tell a clear and comprehensive story about their experiences in their own words • … They are intended to complement the core set of closed-ended questions in a CAHPS survey • They provide … They are developed and tested with the same degree of scientific rigor as the CAHPS closed-ended survey

392. ADHD: Available Information on Impact and Gaps/Variations in Care (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-89-adhd-behavior-section-5-attach-2.pdf
     November 12, 2010 - Parents of 6099 children (83%) responded to the survey. … The survey included families of children 4 to 15 years of age who had been diagnosed with ADHD. … In the initial office visit, parents and clinicians completed questionnaires, and six months after the … initial visit, parents completed a second questionnaire. … Results of the AAP Periodic Survey. 2) Scheffler R M, Hinshaw S P, Modrek S, et al.

393. ADHD: Available Information on Impact and Gaps/Variations in Care (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-88-measure-1-section-5-attachment-2.pdf
     November 12, 2010 - Parents of 6099 children (83%) responded to the survey. … The survey included families of children 4 to 15 years of age who had been diagnosed with ADHD. … In the initial office visit, parents and clinicians completed questionnaires, and six months after the … initial visit, parents completed a second questionnaire. … Results of the AAP Periodic Survey. 2) Scheffler R M, Hinshaw S P, Modrek S, et al.

394. TeamSTEPPS Implementation Guide | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/teamstepps/instructor/essentials/implguide.html
     November 01, 2018 - , Patient and Staff Satisfaction Survey, TeamSTEPPS Teamwork Perceptions Questionnaire, and site-specific … , Patient and Staff Satisfaction Survey, TeamSTEPPS Teamwork Perceptions Questionnaire, and site-specific … Measurement tools: AHRQ Patient Safety Culture Survey (Hospital Survey on Patient Safety), Patient and … Staff Satisfaction Survey, TeamSTEPPS Teamwork Perceptions Questionnaire, Team Performance Observation … Surveys,TeamSTEPPS Teamwork Perceptions Questionnaire, Team Performance Observation Tool, and site-specific

395. Family Experiences with Coordination of Care (FECC) Measure Set (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fullreport.pdf
     March 01, 2018 - Given that less than half of respondents endorsed having a shared care plan, and that measure sub-parts … The vast majority (147 out of 154) of the LEP respondents were Spanish-speaking, as the FECC Survey … The surveys were administered by the RAND Corporation Survey Research Group (RAND SRG), Santa Monica … For the V-CHIP project, the survey will be administered in primary care clinics using paper surveys. … Available at https://www.ahrq.gov/cahps/surveys- guidance/cg/index.html.

396. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - Experience-of-care measurement surveys and comments do address this but can do more to identify opportunities … When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … The CAHPS Health Plan Survey  was the first nationally available survey that was statistically valid

397. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

398. The CAHPS Ambulatory Care Improvement Guide: Why Improve Patient Experience? (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
     May 01, 2017 - and other providers seeking to improve their performance in the domains of quality measured by CAHPS surveys … and business outcomes, make a compelling case for improving patient experience as measured by CAHPS surveys … These surveys are conducted annually with results reported publicly on the Medicare Plan Finder Web … The use of patient satisfaction surveys and alternate coding procedures to predict malpractice risk. … Examining the role of patient experience surveys in measuring health care quality.

399. Implementation Guide for AHRQ's Making Informed Consent an Informed Choice Training Modules | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/health-literacy/professional-training/informed-choice/guide.html
     September 01, 2020 - Existing Data Collect New Data Accreditation review findings Chart audit data 3 Patient experience surveys … of informed consent practice in your hospital can help you track your progress (e.g., chart audits, surveys … Coordinate initiative with accreditation surveys. … Timing of administration: The baseline survey should be administered to patients before an intervention … Timing of administration: The baseline survey should be administered to patients before an intervention

400. CAHPS Elicitation Protocol Webcast (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
     January 01, 2017 - 2011 © MHQP 2017 MHQP’s Measurement and Public Reporting Patient Experience  Annually over 250K surveys … comparable answers and rank providers similarly when compared with existing long form statewide surveys … and Patient Comments - Adult survey  Total number of patient comments: 1411  Percent of responders … Innovations MHQP’s 2016 Patient Experience Survey and Patient Comments -Adult survey MHQP’s 2016 Patient … Experience Survey and Patient Comments -Pediatric survey Patient Comments: Examples of Narratives Categorized