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361. Previous SOPS Webcasts | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sops/webcasts/previous.html
     June 01, 2023 - Understanding SOPS Surveys: A Quick Primer for New Users (December 15, 2020) Tutorial on the SOPS … Data Entry and Analysis Tool (December 3, 2020) Understanding SOPS Surveys: A Primer for New Users … 10, 2019) Understanding SOPS Surveys: A Primer for New Users —Annual Refresher (October 23, 2018) … on Patient Safety Culture  (July 15, 2015) Success Stories From the AHRQ Medical Office Survey on … Patient Safety Culture  (September 16, 2014) Using the Community Pharmacy Survey on Patient Safety

362. Improving Patient Experience | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/index.html
     October 01, 2023 - Learn more: Using CAHPS Clinician & Group Survey Data . Using CAHPS Health Plan Survey Data . … Analyze the results of CAHPS surveys to identify strengths and weaknesses. … In 2020, these researchers joined with other subject matter experts and survey stakeholders at AHRQ's … Strategies for Improving CAHPS Health Plan Survey Scores . … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores .

363. Spotlight on Colorado | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/policymakers/chipra/statesummaries/co-spotlight.html
     July 01, 2015 - Implemented the questionnaire in 10 SBHCs in Colorado. 2 Two-thirds of the middle school students (66 … survey. … SBHC staff administered more than 600 surveys to youth in Colorado, and the State used the aggregated … Colorado intends to make the electronic screening questionnaire available to all SBHCs in the State. … Reports from Colorado: The Youth Engagement and Health Services Surveys are publicly available.

364. CHIPRA - Spotlight on New Mexico (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/nm-statesum.pdf
     July 01, 2015 - • Implemented the questionnaire in 21 SBHCs in New Mexico. … survey.2 The States worked with youth engagement experts, QI coaches, and students to develop the survey … SBHC staff administered more than 1,000 surveys to youth in New Mexico. … The Youth Engagement and Health Services Surveys are also publicly available. … survey with its student satisfaction survey to minimize administration burden on SBHCs.

365. Follow-up Practice Survey Codebook Including Core and Optional Items (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-post-intervention.pdf
     August 23, 2018 - Follow-up Practice Survey Codebook Including Core and Optional Items Follow-up Practice Survey Codebook … contains optional items that at least one cooperative expressed intentions of collecting in follow-up survey … Once you have made your final decisions, please share your completed survey instrument and codebook … In these cases, surveys should be programmed such that each response category for a check all that apply … We suggest you designate an Office Manager or a Lead Clinician to complete this survey.

366. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/bibliography/index.html?page=3
     January 01, 2024 - Search Citations Search by keyword or author name Search   Surveys … Analysis (185) Health Information Technology (HIT) (3) Health Literacy (6) International Surveys … CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Effects of survey mode on Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey … Web-based patient experience surveys to enhance response rates: A Prospective Study.

367. Strategy 6A: Open Access Scheduling for Routine and Urgent Appointments | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Table 6.A-1 shows aggregated results from surveys fielded in 2016. Table 6.A-1. … How often respondents got needed care: Percent answering never or sometimes   2016 Adult 6-Month … Survey 3.0 2016 Child 6-Month Survey 3.0 2016 Adult 12/6-Month Survey 2.0 Getting timely appointments

368. Section 1, FECC Survey—Telephone Interview Version (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
     March 09, 2018 - Section 1, FECC Survey—Telephone Interview Version Version 10.1.2015 FAMILY EXPERIENCES WITH COORDINATION … OF CARE SURVEY TELEPHONE INTERVIEW VERSION LABEL VALUE TEXT INSTRUCTIONS 1. … EMPTY The questions in this survey will refer to [FILL 1A.] as “your child’s main provider.” … This information will help us to describe the parents and children who take part in this survey. … THANKS EMPTY That’s the end of the survey. Thank you very much for participating.

369. CHIPRA - Spotlight on Colorado (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/statesummaries/co-statesum.pdf
     July 01, 2015 - • Implemented the questionnaire in 10 SBHCs in Colorado.2 Two-thirds of the middle school students … survey.3 Colorado worked with youth engagement experts, QI coaches, and students to develop the survey … SBHC staff administered more than 600 surveys to youth in Colorado, and the State used the aggregated … survey without State support. • Helped SBHCs implement new youth engagement strategies. … • Reports from Colorado: The Youth Engagement and Health Services Surveys are publicly available.

370. CAHPS Elicitation Protocol Webcast (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
     January 01, 2017 - Severyn Group www.ahrq.gov/cahps Two Options for Administration • As part of the Clinician & Group Survey … • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … • On its own • To hear directly from specific groups of patients • To obtain ongoing feedback when survey … 37 www.ahrq.gov/cahps Invitation and Reminder Letters/Emails • Standard recommendations: • Let respondents … know how their comments are likely to be used • Reassure respondents that their comments will be

371. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/debra-rosen-slides.pdf
     March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Improving CG-CAHPS Scores … Director, Quality & Health Education “Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey …  NEVHC also uses other surveys and data to supplement the CAHPS data. … ◦ Pulse one-minute survey (Point of Care survey using Natural Language Program) ◦ Patient shadowing … 1973” 29  Access was identified as a priority focus area ◦ Identified through patient experience surveys

372. Overview | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/overview.html
     July 01, 2021 - There are two versions of this survey: one for adults and one for children. … Both surveys are intended to facilitate objective and meaningful comparisons across hospitals of patients … The Child Hospital Survey (or Child HCAHPS) asks parents or caregivers to report on both their child’ … The Child Hospital Survey has National Quality Forum (NQF) endorsement. … Select to access an overview of the survey instrument and background on the survey development and refinement

373. AHRQ Views: 20 Years of Innovation From the Digital Healthcare Research Program | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/901.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #554, Characteristics of Young Adults … Findings Available From 2024 Surveys on Patient Safety Culture® Medical Office Database Results from … AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Medical Office: 2024 User Database Report are now … vs. multispecialty, primary care specialty, specific specialty, ownership and geographic region) and respondent

374. Follow-up Practice Survey Codebook Including Core and Optional Items (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-6mon-post-intervention.pdf
     August 23, 2018 - Follow-up Practice Survey … Once you have made your final decisions, please share your completed survey instrument and codebook … Variable Name/ Core- optional Status Item Please complete the following survey, which is designed … We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … In these cases, surveys should be programmed such that each response category for a check all that apply

375. Measures: Family Experiences With Care Coordination Measure Set (FECC) (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/CHIPRA_15-P002-EF-revised.pdf
     March 01, 2015 - within provider groups to drive and monitor internal quality improvement interventions using repeated surveys … There were 600 completed surveys in Washington and 609 in Minnesota. … Toward an understanding of variations in findings and methods across three national surveys. … Rockville, MD: Agency for Health Care Policy and Research; 1994. 18Clinician and Group Surveys. … (Accessed at https://cahps.ahrq.gov/surveys-guidance/cg/instructions/index.html.)

376. Webcast: New AHRQ SOPS Health IT Patient Safety Supplemental Items | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/sops/events/webinars/health-it.html
     December 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Hospitals can use the survey items as a supplement to the Hospital Survey on Patient Safety Culture … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction … Public Health Service Overview of AHRQ's Surveys on Patient Safety Culture (PDF, 247 KB)   Tejal … Transcript Read the transcript of the webcast (PDF, 242.6 KB) Related Material Hospital Survey

377. Research on Reporting Information to Consumers | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/consumer-reporting/research/index.html
     May 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … How do the users of CAHPS surveys actually report the results? … What effect does the reporting of CAHPS survey results have on consumers and their choices? … Making survey results easy to report to consumers: How reporting needs guided survey design in CAHPS.

378. Introducing electronic screening tools for developmental delay and autism into pediatric primary care | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/pa-specialinnovation.html
     August 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … electronic screening method did not include any sort of automated age- or visit type-based triggers for questionnaire … Screening Well-Child Visits Screening Tool Used Developmental Delay 9, 18, 24, and 30 months Survey … Pediatric Symptom Checklist – 17 Items (PSC-17) Adolescent Depression 16 years Patient Health Questionnaire … Rules built into the EHR software determined which questionnaire forms were presented on the tablets,

379. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
     January 01, 2015 - SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. 5 AHRQ’s Surveys … are composed of standardized questions — core items that support the comparability of survey content … 15 SOPS Surveys and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Health Information … What are the SOPS Surveys? … Areas of Patient Safety Culture Assessed Across SOPS Surveys How are SOPS surveys used?

380. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Improving Patient Experience Many researchers study the feasibility and value of using CAHPS surveys … Changes that are not captured in CAHPS surveys include care management to support medical and chronic … Reasons Primary Care Practices Chose Patient Experience Surveys during Patient-Centered Medical Home … How much does the conventional open-ended question sequence in experience surveys elicit experiences