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501. Action Planning for the SOPS Surveys-Results (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
     June 01, 2019 - Action Planning for the SOPS Surveys-Results 31 Results to Action: An Action Planning Example Naomi … Yount, PhD Senior Study Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS … top- and bottom-scoring composite measures • Examine the largest differences between your current survey … • To increase Handoffs & Transitions by at least 5 percentage points in our June 2019 survey results … training is going (e.g., 25% done) • Share evaluation form results • Share results of the Hospital SOPS survey

502. Culture Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/cusp/cauti-interim/cauti-interim4b.html
     July 01, 2013 - Return to Contents Culture Measures Hospital Survey on Patient Safety Culture The Hospital Survey … on Patient Safety Culture (HSOPS) is a reliable and valid survey 6 designed to assess clinician and … To date we have collected over 700 baseline surveys, representing 56 percent of participating units, … and over 300 followup surveys, representing 24 percent of participating units.  … User's Guide: Hospital Survey on Patient Safety Culture . AHRQ Publication No. 04-0041.

503. An Ambulatory Care Curriculum for Advancing Patient Safety (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Mottur.pdf
     June 01, 2005 - CME patient safety attendees received three self- administered questionnaires: 1) a baseline questionnaire … Nine respondents judged the overall curriculum as excellent. … One respondent wrote, “Excellent program. … questionnaires. … Kyle Bartlett, Ph.D., compiled and analyzed the speakers’ surveys.

504. Introducing the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-smith.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey CAHPS for Cancer Care: Setting the Stage to Assess Quality … Instruments developed in concert with clinical partners in oncology settings and stemming from other CAHPS surveys … begin to adopt these surveys, we at NCI and AHRQ are interested in the application and uses of the data

505. CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.doc
     April 18, 2011 - CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument CAHPS® Nursing Home Survey Version … You may choose to answer this survey or not. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

506. Facilitator Guide: Build Your SSI Prevention Bundle (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/assess-psc-hsop-facguide.docx
     January 01, 2017 - SAY: HSOPS and a Safety Attitudes Questionnaire can be used to measure safety culture. … hospitals compare with the national average of other units and hospitals which have completed this questionnaire … Slide 13 HSOPS Scoring SAY: After your respondents have filled out the survey, the results are graded … Slide 14 Effective HSOPS Surveys… ASK: How can you determine the effectiveness of HSOPS surveys? … Hospitals that have succeeded in collecting HSOPS surveys with a response rate above 70 percent tend

507. Introducing the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-yost.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey ©2017 MFMER | slide-32 CAHPS Cancer Care Survey Sampling … ©2017 MFMER | slide-37 Sampling Recommendations • Three parallel surveys; therefore, three separate … , please disregard this survey … ” ©2017 MFMER | slide-41 Sampling Recommendations • Avoid Overlap with Surveys Mandated by CMS … This delay permits CMS to first field the surveys designed for program monitoring and national public

508. Implementing a Systems Engineering Intervention for Improving Safety in Outpatient Surgeries (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol3/Carayon.pdf
     November 01, 2004 - An employee questionnaire and a patient survey are the two methods used to evaluate the impact of the … These data were collected by means of an employee questionnaire and a patient survey that addressed … Seventy-seven of the 79 responses received were completed on the paper version, and two respondents … Research staff collected the surveys twice a week for the 3 weeks during which the surveys could be … Patient surveys and questionnaire data are collected at two points in time: immediately prior to and

509. Action Planning for the SOPS Surveys-Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
     January 17, 2019 - Action Planning for the SOPS Surveys-Intro Action Planning for the SOPS Surveys Webcast January … Public Health Service Laura Gray, MPH Senior Study Director, User Network for the AHRQ Surveys on Patient … Safety Culture (SOPS) Westat Naomi Yount, PhD Senior Study Director, User Network for the AHRQ Surveys … the SOPS Action Planning Tool • Going from results to action • Q&A 5 Action Planning for the SOPS Surveys

510. Contents of a CAHPS Report | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
     March 01, 2016 - Standard Elements of a CAHPS Report The Survey Results. … Basic Background Information on the Survey . … To establish the credibility of the survey results, your report should briefly explain what the survey … It can also reinforce the idea that the respondents to the survey were "people like you." … Specifically, the CAHPS questionnaires focus on topics for which consumers are the best or only judges

511. SOPS™ Health Information Technology (Health IT) Supplemental Items for Hospitals Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
     July 25, 2018 - So survey methodology and the importance of making sure that we have the right level of rigor and these … We had a 42% response rate, about 15,000 respondents. … Also in the survey at the very end of the survey was an open-ended comments box. … Yount, Slide 36 29% of respondents discovered incorrect information was copied and pasted. … various survey settings.

512. Introducing the CAHPS Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/2_mark_schuster.pdf
     January 22, 2015 - Introducing the CAHPS Child Hospital Survey Child HCAHPS: A New Experience of Care Survey … Draft survey 6. Cognitive interviews 7. Pilot test 8. Revised draft survey 9. … Above At Mean Below Individual Hospital Next Steps • AHRQ Web site (https://cahps.ahrq.gov/surveys … National Quality Forum • Testing alternative administration techniques 35 https://cahps.ahrq.gov/surveys-guidance … /hospital/about/child_hp_survey.html https://cahps.ahrq.gov/surveys-guidance/hospital/about/child_hp_survey.html

513. AHRQ CVE Pilot Study_Hospital Final Report_11-2-2017 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalvaluepilotreport.pdf
     November 01, 2017 - Surveys on Patient Safety Culture™ and SOPS™ are registered trademarks of AHRQ. … Week Respondent Characteristics Pilot Respondents Tenure in the Hospital Number Percent Less than … Overall Results by Hospital Respondent Characteristics 21 8. … of respondents who answered positively when looking at the survey items that measure each value and … Composite-Level and Item-Level Results by Hospital Bed Size Overall Results by Hospital Respondent

514. AHRQ Hospital Pilot Study Final Report (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospvaluepilotreport.pdf
     November 01, 2017 - Surveys on Patient Safety Culture™ and SOPS™ are registered trademarks of AHRQ. … Week Respondent Characteristics Pilot Respondents Tenure in the Hospital Number Percent Less than … Overall Results by Hospital Respondent Characteristics 21 8. … of respondents who answered positively when looking at the survey items that measure each value and … Composite-Level and Item-Level Results by Hospital Bed Size Overall Results by Hospital Respondent

515. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
     October 01, 2018 - It’s a structured series of open-ended questions and it is intended to prompt respondents to tell their … they’re volunteers and they are not thought through the way a structured set of questions invites a respondent … And they collect the surveys; they interpret the surveys for those that are Spanish and Chinese. … So we took this baseline survey and we will be doing a post survey after, but the next step is to roll … and the percentage of those respondents who are going onto answer the open ended questions?

516. CAHPS Item Sets for People with Mobility Impairments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/index.html
     February 01, 2021 - Supplemental items for people with mobility impairments are available for two CAHPS surveys: Health … This approach reduces the cognitive burden on respondents. … Survey sponsors can then compare survey results for respondents with and without mobility impairments … improvement teams, and administrators: To identify the ways in which the experiences and perceptions of respondents … report the standard CAHPS composites measures for two separate groups: The general population of respondents

517. Development of the Patient-Centered Medical Home Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
     November 01, 2020 - Stakeholder input is critical to the CAHPS survey development process. … In August 2010, the CAHPS team conducted cognitive testing of draft questionnaires that incorporated … PCMH items into the CG-CAHPS 12-Month Survey 2.0. … The team revised the draft questionnaires based on the findings from the cognitive interviews. … CG-CAHPS 12-Month Survey 2.0.

518. CAHPS: Assessing Healthcare Quality From the Patient's Perspective (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
     July 01, 2022 - Overview of CAHPS Surveys The CAHPS surveys assess healthcare quality by asking patients to report on … Survey ■ Hospice Survey ■ Home Health Care Survey ■ Surgical Care Survey Patient Experience With … ■ Nursing Home Surveys ■ Outpatient and Ambulatory Surgery Survey Finally, CAHPS surveys are available … ■ CAHPS surveys consist of a core set of questions that are administered to all respondents in a … ■ Descriptions of CAHPS surveys ■ Formatted surveys, evidence-based guidance on survey administration

519. Summary and Next Steps in Response to Federal Register Notice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
     January 01, 2015 - This change would make the CG-CAHPS Survey consistent with surveys being implemented by the Centers … • Greater likelihood that respondents will select the extreme categories (“Never” or “Always”) because … • Non-representativeness of respondents because a larger proportion of the sample may be higher utilizers … • Recall error due to respondents reporting on experiences outside of the 6-month recall period ( … • Reduced item- and composite-level reliability as a result of fewer respondents responding affirmatively

520. Summary of Analyses of American Indian Field Test (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/about/PROD_AI_FieldTestRpt.pdf
     September 25, 2006 - researchers through a process that involved asking respondents to complete the survey themselves and … Respondents generally had little difficulty in understanding survey items, however, some items required … Two weeks after mailing the survey, respondents received a reminder letter asking them to complete and … Respondents who completed and returned the survey were mailed a thank you letter with a $10 Wal-Mart … Respondents to the survey reported that the clinic they visited most often in the last 12 months to