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481. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Impact of the Intervention on Staff Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-nembhard.pdf
     April 02, 2025 - of Health Care Management The Wharton School University of Pennsylvania Data Collection: Staff Survey … • 333 surveys returned ► Physician or Physician Assistant (N=59) ► Supervisor/Administrator (N=37) … (N=7) • 81% response rate 43% of reporting sample are clinicians 24 The Value of the Staff Survey … Impact of the Intervention on Staff Experience Data Collection: Staff Survey The Value of the Staff … Survey Data Finding 1: Respondents had multiple learnings from patient narratives that facilitate improvement

482. Advancing the Science and Implementation of Patient Narrative Elicitation and Reporting | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
     August 01, 2019 - Patients vs. caregivers as respondents: How can elicitation methods be adapted to capture the experience … Effect of the survey/narrative sponsor: Experience suggests that framing the survey sponsor as the respondent's … Responding to urgent medical concerns: Because of the emphasis on maintaining the confidentiality of respondents … , CAHPS surveys are not designed to capture and respond to pressing patient medical issues. … Distinguishing between clinician vs. teams vs. system: Most surveys and open-ended questions are focused

483. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Naomi Yount, PhD (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-yount.pdf
     January 01, 2023 - Development Process Reviewed literature and existing surveys Summer 2021 Obtained input from Technical … to all staff Average of 52 respondents per nursing home (range: 10 to 149) 37 Characteristics … of Respondents • 30% were Nursing Assistants/Aides • 74% worked on the day shift • 71% were satisfied … How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys … Additional Measures Pilot Study in Nursing Homes Pilot Study Characteristics of Respondents What’

484. The CAHPS Ambulatory Care Improvement Guide: Determining Where to Focus Efforts to Improve Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/5-determining-focus/cahps-ambulatory-care-guide-section-5.pdf
     May 01, 2017 - First, it calculates the percent of respondents in each of the response categories for a CAHPS composite … To transform the scores, one would first transform the response values at the respondent level from … Small-Scale Surveys A small-scale survey can be used to drill down on the experience behind CAHPS scores … Resources for Small-Scale Surveys • Fowler FJ. Survey research methods. 4th ed. … Small-scale social survey methods. London: Continuum International; 2008. 5.D.

485. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     April 02, 2025 - • A structured series of 5 open-ended questions designed for use with the CAHPS Clinician & Group Survey … • The Elicitation Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive … story about their experience with a provider and his/her office staff  Complement the closed-ended survey … Key Actors 20 www.ahrq.gov/cahps Implementation Guidance Document https://www.ahrq.gov/cahps/surveys-guidance … /item-sets/elicitation/index.html 21 https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation

486. Gap Analysis Facilitator's Guide: Appendix A | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apa.html
     August 01, 2022 -   Patient and family advisory council: membership and bylaws ___ Safety survey … or other quality survey, such as patient satisfaction results Safety attitudes questionnaire … AHRQ Hospital Survey on Patient Safety Culture Hospital patient satisfaction survey Employee engagement … surveys ___ ___ ___ ___ Board minutes or reports related to quality

487. Advancing the Science and Implementation of Patient Narratives: Summary of Presentations (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
     January 01, 2022 - in which narratives are being used, the development and testing of open-ended items for specific surveys … a structured series of open-ended questions added to the end of CAHPS and other patient experience surveys … Analyses of narratives can also suggest ways to improve the structure and content of current surveys … While there were no questions about trust specifically in the survey, 124 respondents used the word … subgroups in the larger population of survey respondents.

488. Engineering Safety into Practice through Implementation of the 2025 SAFER Guides - Slide Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/safer-guides-slides.pdf
     February 18, 2025 - virtual) meetings – transitioned to asynchronous approach • Program manager: ► Created electronic surveys … the survey ► Summarized data and created a report • Started - March 2022 SAFER Guides Survey Created … • Survey was created for each guide. • Respondents were asked to rate each recommendation using one … Results Areas of Focus Identified • First, we wanted to identify any recommendations where respondents … indicated that we have “not implemented” the recommendation – (by one or more respondents) • OR -

489. Potential Measures for Clinical-Community Relationships: A Supplement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/resources/ccrm-atlas-suppl/ccrm-atlas-suppl.pdf
     October 01, 2013 - to parent/guardian post-visit survey (Q3) Numerator: Number of respondents who selected “Interested … to parent/guardian post-visit survey (Q4) Numerator: Number of respondents who selected “Confident … to practitioner post-visit survey (Q4) Numerator: Number of respondents who selected “Yes” to Local … to practitioner post-visit survey (Q5) Numerator: Number of respondents who selected “Interested” … to practitioner post visit survey (Q6) Numerator: Number of respondents who selected “Confident” or

490. Potential Measures for Clinical-Community Relationships: A Supplement (pdf file)
     www.ahrq.gov/sites/default/files/publications/files/ccrm-atlas-suppl.pdf
     October 01, 2013 - to parent/guardian post-visit survey (Q3) Numerator: Number of respondents who selected “Interested … to parent/guardian post-visit survey (Q4) Numerator: Number of respondents who selected “Confident … to practitioner post-visit survey (Q4) Numerator: Number of respondents who selected “Yes” to Local … to practitioner post-visit survey (Q5) Numerator: Number of respondents who selected “Interested” … to practitioner post visit survey (Q6) Numerator: Number of respondents who selected “Confident” or

491. Agency for Healthcare Research and Quality (AHRQ) SOPS® Hospital Database Information and Instructions for Requesting SOPS Hospital-identifiable Data (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2024-instructions-requesting-identifiable-hsops-data.pdf
     January 01, 2024 - Introduction The SOPS Hospital Database is a central repository for SOPS Hospital Survey data. … Hospital-identifiable data files do not identify individual respondents within hospitals. … SOPS hospital- identifiable patient safety culture survey data are only provided to researchers after … report, publication, or presentation using hospital-identifiable SOPS Hospital Database data: “The Surveys … Surveys on Patient Safety Culture Research Databases Westat Phone: 1-855-959-2740 Email: SOPSResearchData

492. Slide 1
     www.ahrq.gov/sites/default/files/wysiwyg/cpi/about/mission/arra/arracer-slides.pptx
     October 15, 2013 - 19 20 Distribution of Major Orders Placed Using Contractor Codes 20 Consumer and Clinician Surveys … Understanding, Knowledge, Use, and Benefits 21 21 Surveys: Background Team developed one instrument … for clinicians Data collection was completed at two points in time one year apart (Wave 1 and Wave 2) Surveys … respondents indicated awareness of CER when prompted with its name A larger portion of clinicians indicated … Findings (Wave 2) 20% of clinician respondents indicated awareness of CER when prompted with its name

493. Appendix V (continued) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv1b.html
     June 01, 2010 - Medical Outcomes Study-HIV Health Survey 4 3 3 2 12 Adults with HIV. … Constructs are individual; respondents identify important dimensions of quality of life in each domain … Survey derived in part from Participant Experience Survey.   III. … Competence/productivity scale Schalock Quality of Life Questionnaire 4 4 3 4 15 Adults … integration scale (several items, including ones related to friendships) Schalock Quality of Life Questionnaire

494. Chapter 2: Building and Assessing the Clinic Foundation | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/tools/obesity/obpcp2.html
     May 01, 2014 - Patient surveys. … If you choose to conduct a survey, you will want to determine: Who should complete the survey. … When and how the survey will be distributed. When and how the survey will be collected. … Front office staff is often used to distribute surveys when patients check in. … The majority of overweight or obese respondents indicated they were currently working on or intended

495. New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Yount (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-new_sops_diagnostic_safety-yount.pdf
     October 20, 2021 - Development Process Reviewed literature and existing surveys Summer 2018 Identified and convened … to all providers and staff Average of 12 respondents per office (range: 3 to 64) 47 Participating … How To Use This Resource List Resources are listed in alphabetica l order, organized by the Surveys … the lessons they have learned along the way. 62 Action Planning Tool Action Plan for the AHRQ Surveys … Panel Members What areas are assessed on the SOPS Medical Office Survey?

496. CAHPS Data Research Abstract Form Example (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/cahps-data-research-abstract-form-example.pdf
     February 01, 2025 - Survey Chartbook, CAHPS Child Hospital Survey Chartbook, or CAHPS Home & Community Based Services Chartbook … H2: Patient experience scores will vary based on respondent race and ethnicity. … 2025 2 Methodology [Specify measures and proposed analyses, including level of analysis, i.e., respondent … Type Survey Population and Version Database Years Available Survey Administration Periods … Please note the survey versions may be different.

497. Introduction | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-2.html
     June 01, 2023 - Observations will not necessarily be reported on surveys or other mechanisms for collecting experiential … the most complete, reliable, and representative way. 7 The first generation of patient experience surveys … safety. 12 Attending to the second principle of rigorous elicitation calls for wording and sequencing survey … Thus, surveys must be structured to allow respondents to recount these interactions in an order that … Survey questions should help patients reconstruct when and what they knew at different stages in the

498. Appendix V: Tested Measures by DRA Domain | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv.html
     June 01, 2010 - Constructs are individual—respondents identify important dimensions of quality of life (QOL) in each … Survey derived in part from Participant Experience Survey. III. … of Life Questionnaire Adults with intellectual disabilities. … (includes items assessing family/friends involvement in treatment) Client-Centered Rehabilitation Questionnaire … integration scale (several items, including ones related to friendships) Schalock Quality of Life Questionnaire

499. Supporting Clinical Staff Who Prescribe Opioids to Older Adults: Providing Targeted Educational Sessions to Meet Needs Case Study (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/opioids/compendium/opioids-case-study-prescribe-opioids.pdf
     April 07, 2025 - The QI-leads conducted an internal survey of prescribers and nurses to evaluate the process used to … ▶ Post-implementation survey. … Post-education survey results are shared in the next section. … ▶ Sixteen survey respondents were all nurses: five (31%) RNs and 11 (69%) LPNs. … Key results from the post-education questionnaire included: most nurses reported an increased understanding

500. Introducing the CAHPS Child Hospital Survey_Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/introducing-cahps-child-hospital-survey-transcript.pdf
     January 01, 2015 - We have facility surveys, the hospital survey, we have surveys on hemodialysis, nursing homes. … All of our surveys also -- I shouldn’t say all of them -- most of our surveys have an adult version and … other CAHPS surveys. … We had over 2,000 surveys returned. … methodology, including how they sample, what is a valid N size because we wanted to eliminate that