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461. What Is Patient Safety Culture? | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/about/patient-safety-culture.html
     June 01, 2024 - All of the SOPS surveys include a standard set of core items with comparable survey content across facilities … across a large sample of respondents, they are standardized and validated measures of patient safety … Each of these areas is assessed by multiple survey items to enable reliable measurement and facilitate … In addition, survey items are customized for each setting of care. … Relating SOPS Patient Safety Culture Survey Data to Outcomes    Research has shown that significant relationships

462. Appendix VII: Public Comments Submitted Between March 7 and March 21, 2008 | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apvii.html
     June 01, 2010 - The questionnaire and data set include items that capture characteristics of the respondents and information … uSPEQ® Sample Questionnaire. … care and options for obtaining it. 18: Client Satisfaction Goal: Interviews and paper and online surveys … surrogate respondents are also used when the person with dementia is too impaired to respond or his/her … Measures: Client Satisfaction Questionnaire, from N.L.

463. Spanish Medical Office Survey on Patient Safety Culture Items and Dimensions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/spanish-composite-measures.pdf
     December 01, 2011 - NOTE: This document (pages D1 to D5) is NOT part of the survey and SHOULD NOT BE DISTRIBUTED TO SURVEY … RESPONDENTS. … The team met to discuss the translation goals and the intent of the overall survey and each of the survey … The two bilingual survey translators independently translated the survey. … The attached file contains the translated survey items, organized by dimension.

464. Hospital Survey on Patient Safety Culture Version 2.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-5-26-2021.pdf
     January 01, 2021 - Hospital Survey on Patient Safety Culture Version 2.0 SOPS® Hospital Survey Version: 2.0 Language … o No reordering of survey items. … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-users-guide.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-users-guide.pdf … https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf https

465. 2021 SOPS Hospital 2.0 Database Report Executive Summary Overview Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2022-hsops2-database-report-summary.pdf
     January 01, 2022 - 2021 SOPS Hospital 2.0 Database Report Executive Summary Overview Infographic ~ Surveys on Patient … Safety Culture ~ Findings from the 2022 Hospital Survey 2.0 Database This overview summarizes survey … findings from the 2022 Hospital Survey on Patient Safet y Culture 2.0 Database. 400 participating … 82% of respondents "strongly agreed" or "agreed" that staff work together as an effective team, … Action planning for improvement The Action Planning Tool for the AHRQ Surveys on Patient Safety Culture

466. Celebrating 25 Years of the CAHPS Program | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/25timeline.html
     April 01, 2024 - Celebrating 25 Years of the CAHPS Program For 25 years, AHRQ has developed evidence-based surveys … The range of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients … The CAHPS Consortium is responsible for conceiving, developing, testing, and refining CAHPS surveys based … This first narrative item set prompts survey respondents to tell a clear and comprehensive story about … surveys, CAHPS researchers continually investigate and test the impact of different survey modes and

467. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
     October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) CAHPS Clinician & Group Survey Version: Adult … Visit Survey 4.0 (beta) Language: English Notes • Purpose of Visit Survey 4.0 (beta): This new … Learn more about this survey at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … File name: adult-eng-cg40-3351a.docx Last updated: October 30, 2020 https://www.ahrq.gov/cahps/surveys-guidance … Please return the completed survey in the postage-paid envelope.

468. SOPS Medical Office Survey, Version: 1.0 Language: English (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
     March 01, 2023 - SOPS Medical Office Survey, Version: 1.0 Language: English SOPS® Medical Office Survey Version: … the survey item text and response options. … o No reordering of survey items. … patientsafetyculture/medical-office/userguide/mosurveyguide.pdf https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys … SOPS® Medical Office Survey SURVEY INSTRUCTIONS SECTION A: List of Patient Safety and Quality Issues

469. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
     September 01, 2019 - Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … There are more staff position and unit/work area categories in HSOPS 2.0, so fewer respondents have … To administer surveys to a sample of providers and staff, refer to Table B-1, which shows the minimum … version is complete, simultaneous administration of the surveys can begin. … For further information about how to administer the surveys and analyze the data, refer to the AHRQ

470. CAHPS: Assessing Healthcare Quality From the Patient's Perspective (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
     July 01, 2022 - Overview of CAHPS Surveys The CAHPS surveys assess healthcare quality by asking patients to report on … Survey ■ Hospice Survey ■ Home Health Care Survey ■ Surgical Care Survey Patient Experience With … ■ Nursing Home Surveys ■ Outpatient and Ambulatory Surgery Survey Finally, CAHPS surveys are available … ■ CAHPS surveys consist of a core set of questions that are administered to all respondents in a … ■ Descriptions of CAHPS surveys ■ Formatted surveys, evidence-based guidance on survey administration

471. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … The CAHPS Clinician & Group Survey assesses the experiences of patients with physicians and their office … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual

472. How are CHIPRA Quality Demonstration States working to improve adolescent health care? | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/highlight03.html
     August 01, 2013 - According to a national survey, youth most want to talk about drugs, sexually transmitted infections … Encouraging practices to adopt a patient screening questionnaire . … Encouraging providers to load patient questionnaires onto tablets . … Once completed by students, survey responses are reviewed with students confidentially by SBHC staff … These surveys have revealed a high prevalence of stress (44 percent), symptoms of depression (25 percent

473. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
     May 01, 2013 - clinics • 2012—1 specialty care clinic • Implemented the base Version 2.0 visit-specific CG- CAHPS surveys … • CG-CAHPS replaces previous in-house survey (with no external benchmarking capability) ® 56 … Program Operational Facts • Sampling for surveys triggered by patient encounter • Eligibility for … sampling rates for each clinic based on eligible patient volume, in order to achieve 30 completed surveys … question (national benchmark only) 68 ® 69 ® 70 UMHS Reporting with Benchmarks ACCG ACU Respondent

474. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - developing optional supplemental items, and testing modern and potentially less cumbersome approaches to survey … Widely used PROMs include the 36-item Short Form Health Survey (SF-36) 1 for collecting self-reported … quality-of-life measures and the Patient Health Questionnaire (PHQ-9) 2 for tracking depression and … Practice .                                                                        1. 36-item Short Form Survey … Patient Health Questionnaire (PHQ-9).

475. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     April 02, 2025 - AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … of care Standardized surveys: What happened to the patient in the care encounter, or how often did … Narrative Item Sets Narrative items are a structured series of open-ended questions that: ► Prompt survey … respondents to tell a story about their experiences in their own words; ► Complement the core set … of closed-ended CAHPS survey questions; and ► Provide value-added information that is helpful patients

476. Meeting Minutes (Draft), November 2023 | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/events/nac/2023-11-nac/nacmtg111623-minutes.html
     January 01, 2024 - AHRQ, the survey sponsors (e.g., CMS, DOD, VA, NCQA), and the survey vendors (who apply the surveys) … Updates to existing surveys. Survey methods research. Improving patient experience. … and involve asking what is important to the patient and whether survey respondents understand the questions … , and a Child HCAHPS Survey. … Mireille Jacobson cited the issue of representativeness of survey respondents and what we know about

477. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … What Surveys Are Addressed by This Guide? … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … ) or other CAHPS surveys.

478. 2024 Workplace Safety Items for Hospitals Report Executive Summary Overview Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-workplace-safety-summary.pdf
     January 01, 2024 - ,-•-•-1-•-1-•-•-•-• ♦-•- -:-1 I Ii , I I I i , I ' I , 1, ' , I I I , I I Findings from the 2024 Surveys … Lowest Verbal Aggression 45% of respondents disagreed that "In this unit there is a prob lem with … Action planning for patient safety improvement The Action Planning Tool for the AHRQ Surveys on Patient … www.ahrq.gov/sops/surveys/hospital/supplemental-items/workplace-safety For more information on SOPS Hospital … To view the full report: AHRQ Publication No. 25-0013 November 2024 https://www.ahrq.gov/sops/surveys

479. About the CAHPS Ambulatory Care Improvement Guide (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/1-about/cahps-ambulatory-care-guide-section-1.pdf
     May 01, 2017 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across … : the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … HCAHPS) or other CAHPS surveys.

480. New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Zebrak (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/new-sops-workplace-safety-zebrak.pdf
     July 22, 2022 - Development Process Reviewed literature and existing surveys Spring 2020 Obtained input from Technical … to all providers and staff Average of 251 respondents per hospital (range: 21 to 1,373) 29 Characteristics … of Respondents • 35% were nursing staff • 28% were from patient care units • 77% were satisfied or … How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys … Additional Measures Pilot Study in Hospitals Spring 2021 Pilot Study Characteristics of Respondents