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401. SOPS® Nursing Home Survey Items and Composite Measures (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursing-home-survey-items-composite-english.pdf
     September 01, 2024 - SOPS® Nursing Home Survey Items and Composite Measures SOPS® Nursing Home Survey Items and Composite … This document is NOT the formatted survey for administration. … To view the formatted questionnaire, refer to the Nursing Home Survey. … Surveys on Patient Safety Culture® and SOPS® are registered trademarks of the U.S. … SOPS® Nursing Home Survey Items and Composite Measures Note SOPS Nursing Home Survey: Items and Composite

402. Results of ARRA-Funded CER Dissemination Activities | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/mission/arra/index.html
     December 01, 2014 - Consumer and Clinician Surveys Slide 22. Surveys: Background Slide 23. … Consumer Survey Findings (Longitudinal con't) Slide 27. Clinician Surveys Slide 28. … The majority of respondents rated their perceived value of PCOR as "high" before taking a module, so … there were fewer respondents who could "change their mind" and move from "low" to "high" perceived value … Return to Contents Slide 28: Clinician Survey Findings (Wave 1) 18% of clinician respondents

403. AHRQ Hospital Survey on Patient Safety Culture: Items and Dimensions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops-items-composites.pdf
     April 02, 2025 - AHRQ Hospital Survey on Patient Safety Culture: Items and Dimensions SOPS® Hospital Survey Items and … • To view the formatted questionnaire, see the Hospital Survey. … o No changes to any of the survey item text and response options. … o No reordering of survey items. … The item’s survey location is shown to the left of each item.

404. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Welcome from AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
     April 02, 2025 - Strategies for reporting patient experience measures ► Methods for improving quality based on CAHPS survey … results • AHRQ does not mandate the use of CAHPS surveys ► Requirements for using CAHPS surveys are … established by other organizations 7 CAHPS Surveys • CAHPS surveys measure experience: ► What … Item Sets • Narrative Item Sets (NIS) are a structured series of open-ended questions that: ► Prompt survey … respondents to tell a story about their experiences in their own words ► Complement the core set of

405. Using the SOPS® Name | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/about/using-sops.html
     June 01, 2024 - Using the SOPS® Name The SOPS surveys and supplemental items are developed in accordance with … surveys where appropriate. … All SOPS surveys must include the statement “SOPS ® is a registered trademark of the U.S. … appropriate attribution for the items that are used, by noting that the questionnaire or items have … been "adapted from" or "modified from" a specified SOPS survey. 

406. CAHPS Item Sets for People with Mobility Impairments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/index.html
     February 01, 2021 - Supplemental items for people with mobility impairments are available for two CAHPS surveys: Health … This approach reduces the cognitive burden on respondents. … Survey sponsors can then compare survey results for respondents with and without mobility impairments … improvement teams, and administrators: To identify the ways in which the experiences and perceptions of respondents … report the standard CAHPS composites measures for two separate groups: The general population of respondents

407. 2018 Hospital SOPS Database Report Executive Summary Infograpic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/2018hospitalsopsrptexecsum_0.pdf
     March 01, 2018 - 2018 Hospital SOPS Database Report Executive Summary Infograpic Surveys on Patient Safety Culture™ … EXECUTIVE SUMMARY 2018 HOSPITAL SURVEY DATABASE This overview of survey findings summarizes how hospital … employees perceive 12 areas of patient safety culture based on the 2018 Hospital Survey on Patient … were assessed in the survey average percent positive across all 12 areas was 65% Areas of strength … goals 2 Plan your initiatives 3 Communicate your act ion plan The Action Planning Tool for the AHRQ Surveys

408. Chapter 3: Defining Categorization Needs for Race and Ethnicity Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/final-reports/iomracereport/reldata3a.html
     May 01, 2018 - additional ethnicity categories (i.e., an "OMB Plus" set similar to the categories used in national surveys … However, collecting open-format data for hundreds of thousands of enrollees or respondents on a survey … The American Community Survey (ACS), an annual survey sent to a sample of households, has replaced the … The "unavailable" category allows data collectors to see that the respondent has not yet provided the … In some instances, the "unknown" category provides a response option if the respondent is adopted, for

409. SOPS Supplemental Items | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/surveys/supplemental-items.html
     February 01, 2025 - SOPS Supplemental Items The AHRQ Surveys on Patient Safety Culture® (SOPS®) surveys are composed … of standardized questions—referred to as core survey items—that support the comparability of survey … optional SOPS supplemental items that can be added to assess content in areas not included in the core surveys … that are included in your survey.  … Impact Case Studies on SOPS Surveys . SOPS Bibliography . Frequently Asked Questions .

410. Spanish Community Pharmacy Survey on Patient Safety Culture Items and Dimensions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/composite-measures-spanish.pdf
     January 01, 2015 - NOTE: This document (pages D1 to D4) is NOT part of the survey and SHOULD NOT BE DISTRIBUTED TO SURVEY … RESPONDENTS. … survey items. … The two bilingual survey translators independently translated the survey. … The staff positions held by the respondents included a medical assistant, a Registered Nurse (RN), a

411. 5. Improving Data Collection across the Health Care System | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/final-reports/iomracereport/reldata5.html
     May 01, 2018 - Surveys Federal and state health agencies administer surveys that are primary sources for estimating … Survey (NHIS), the National Latino and Asian American Survey (NLAAS), and the California Health Interview … Survey (CHIS). … modality (e.g., the marginal cost of adding one more Samoan respondent would be greater for in-person … highlights how important it is for data capture and quality to overcome Health IT constraints and minimize respondent

412. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS Survey … in describing what mattered most in their care experience • Narratives gathered via standardized surveys … , CAHPS Health Plan Survey, and now Child HCAHPS 42 Child HCAHPS Narrative Item Set 1. … standard open- ended question (n = 548) 44 Key Findings from Evaluation Study • Median time for respondents

413. CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument – Spanish (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.pdf
     September 01, 2011 - Survey Version: Discharged Resident Instrument Language: Spanish For assistance with this survey … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

414. How PSOs Help Health Care Organizations Improve Patient Safety Culture (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/npsd/npsd-patient-safety-culture-brief.pdf
     September 01, 2016 - Health care organizations should plan to re-administer the AHRQ surveys after member organizations have … The AHRQ Surveys on Patient Safety Culture are valuable tools for assessing patient safety culture … The surveys ask about dimensions of safety culture such as teamwork, communication, and leadership … In addition, the surveys ask physician and staff respondents about the number of events that they reported … in the past 12 months, and about respondent perceptions of the frequency of events reported.

415. How Are CAHPS® Survey Results Used? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-how-are-cahps-surveys-used.pdf
     January 01, 2021 - How Are CAHPS® Survey Results Used? HOW ARE CAHPS SURVEY RESULTS USED? Dale Shaller, M.P.A. … Principal Shaller Consulting Group Major Uses of CAHPS Surveys • Public reporting • Value-based … purchasing • Recognition and certification • Research Major Uses of CAHPS Surveys • Public reporting … Publication No. 1067, November 2006. 31 Using CAHPS Surveys To Improve Patient Experience Monitor … Survey ► Child HCAHPS Survey (in development) • Two major applications: ► Comparative data for assessing

416. Action Planning Tool for the AHRQ Surveys on Patient Safety Culture™ (SOPS®) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-action-planning-tool.pdf
     November 01, 2022 - However, administering a SOPS survey is not the end of the improvement process. … Use your SOPS survey and supplemental item set results as a starting point. … You can also examine your results by respondent characteristics or work areas (see Table 1). … Examining your survey data to identify areas to improve Ways to examine your survey data Questions … vary based on respondent characteristics or work areas?

417. Introducing the CAHPS Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/3_barbara_burke.pdf
     June 09, 2012 - Introducing the CAHPS Child Hospital Survey Child HCAHPS Barbara Burke, Administrator, Patient … evaluations • Results sharing program to recognize staff performance • Challenged with usability of survey … Patient Family Experience: • Conducts family rounds on four acute care floors • Reviews rounding and survey … Coaching • Targeted formalized Nurse Leader Rounding (NLR) • Focus is on priorities identified from surveys … er ed “ al w ay s” Fiscal year 2014 responses by quarter Next Steps • Continue to use survey

418. Final Progress Report: Care and Safety Practices During the COVID-19 Pandemic in Home-Based Long-Term Services and Supports (pdf file)
     www.ahrq.gov/sites/default/files/2024-05/wendel-hummell-report.pdf
     January 01, 2024 - We conducted two or three cognitive interviews per survey with pilot survey participants to assess survey … Provider interviews sometimes included more than one respondent, to include people equally involved … Program characteristics of consumer, worker, family caregiver, and provider interview and survey respondents … track respondents and send reminders by phone and email. … For example, a survey respondent reported having her car repossessed when she could not pay her bills

419. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - S We b c a s t 5 / 1 2 / 2 2 Let me tell you a story… Stories powerfully complement CAHPS surveys … July 2020 – Dec, 2021 surveys: 1,026 comments: 2,100 THREE Distinct Areas of Added Value • Provide … ” - Mark Turner, cognitive scientist, linguist & author “In the future, your survey should account … Accounting for such non-physical visits will necessarily change certain questions in the survey….” … – NIS respondent “Free text, narrative feedback were preferred to checkboxes, surveys and patient

420. An Overview of the CAHPS Analysis Program 5.0 - Yount (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-yount-slides.pdf
     August 01, 2020 - • Requires base SAS and SAS/STAT modules • It enables CAHPS users to analyze data from any CAHPS survey … Weights the items in the composite measures − Equally weight the items − Weight based on the number of respondents … composite measure results to the population • Weight items in composite measures based on the number of respondents … available 9 Note: Because the CAHPS Analysis Program was initially written for the CAHPS Health Plan Survey … along with coefficients and p-value • Modified Test SAS data sets to represent Clinician & Group Survey