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161. Patient Experience Measures from the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/measures-cancer-509.pdf
     January 01, 2005 - Available for the Cancer Care Survey: Questionnaires • CAHPS Cancer Care Survey (English and Spanish … Items for the CAHPS Cancer Care Survey Survey Administration Guidelines • Preparing a Questionnaire … Measures from the CAHPS Cancer Care Survey Available for all CAHPS surveys: • Analyzing CAHPS Survey … for reporting purposes: • Rating measures are based on items that use a scale of 0 to 10 to measure respondents … analyses also indicate that composite measures from the core items1 1 As discussed in Preparing a Questionnaire

162. Understanding CAHPS® Surveys: A Primer for New Users (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
     January 01, 2014 - Understanding CAHPS® Surveys: A Primer for New Users What Is Patient Experience and How Does CAHPS … Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 20 … www.ahrq.gov/cahps CAHPS Core Questionnaires Core domains include:  Access to care  Communication … Outcomes CAHPS Survey Content CAHPS Core Questionnaires CAHPS Supplemental Items CAHPS Core Surveys … : Some Examples Accessing CAHPS Surveys

163. Developing Invitation Messages that Increase Survey Response Rates - Fowler (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-fowler.pdf
     April 02, 2025 - are getting respondents to open the e-mail request and getting them to click on the URL and do the … survey. … things as you do. (58% in bottom 4) 22 Best messages • We carefully review the results of the surveys … : questions are sensible, respondents can answer them, answers actually might be of use to doctors’ … May not generalize to actual respondent behavior 27 Evidence of validity • Convergence of results

164. SOPS Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/surveys/index.html
     January 01, 2025 - SOPS Surveys What Are the SOPS Surveys? … (1:09) Surveys on Patient Safety Culture Hospital Survey . Medical Office Survey . … as supplemental item sets, to customize their questionnaires. … SOPS Survey Development Process The figure below shows the survey development process for the SOPS surveys … from a SOPS survey, please refer to the instructions for modifying and naming SOPS surveys in  Using

165. Development of the CAHPS In-Center Hemodialysis Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/ich/develop-ich-survey/index.html
     June 01, 2019 - The development of this CAHPS survey involved several steps, including a review of existing surveys, … All of these steps contributed to the drafting of the questionnaire and subsequent revisions. … The call resulted in the submission of eleven surveys, which were supplemented by two renal-specific … surveys identified in the original literature review. … The final number of respondents was 1,454, with an overall response rate of 46%: 56% responded by telephone

166. How to Report Results of the CAHPS Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
     August 01, 2010 - https://www.cahps.ahrq.gov/content/products/CG/PROD_CG_CG40Products.asp To see the Adult Primary Care Questionnaire … New and updated surveys are released over time as the survey developers make changes that address findings … All CAHPS surveys include a core set of items that must be included in the survey. … with the CAHPS surveys or other sources. … only) (5 questions) • Respondent and doctor talked about child’s learning ability • Respondent

167. Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
     May 12, 2016 - Child Hospital Survey CAHPS® Hospital Survey Version: Child Version Language: English File name … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … SurveyVersion: Child Version Instructions for Front Cover Instructions for Format of Questionnaire

168. Questions and Answers About Improving Response Rates and Representativeness for CAHPS Survey Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/webinar-11124/webcast-questions.html
     June 01, 2024 - surveys in general, and new mixed-mode survey dissemination approaches should help. … Do you see a future where survey collection by mail/phone isn’t viable? … In the future, will respondents be able to select their preferred mode? … Administering mixed modes, such as web-mail or web-mail-phone, effectively enables respondents, to a … Survey formatting substantially influences response rates for mail surveys.

169. CAHPS Glossary | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/glossary/index.html
     May 01, 2024 - To review the current family of surveys, go to CAHPS Surveys and Guidance . … responsibility of a specific level of the healthcare system; Obtain a global evaluation (rating); Define respondent … Users of CAHPS surveys include sponsors as well as other organizations that may use survey results for … domains or functions not included in the core questionnaire, to obtain greater detail on a specific … domain or function, or to examine other characteristics of respondents.

170. Introducing the CAHPS Cancer Care Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-ginsberg.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey AHRQ’s CAHPS® Program Caren Ginsberg Director, CAHPS Division … 13 CAHPS Core Survey Supplemental Items CAHPS Customized Survey www.ahrq.gov/cahps CAHPS Design … domains that are under the control of the facility/provider, or for which we can risk adjust • Develop survey … 1998 • Submissions in June, followed by reporting in October • 2016: 382 health plans; 148,000 respondents … March, followed by reporting in June • 2015: 2,830 clinician offices and group practices; 636,000 respondents

171. Established Child Health Care Quality Measures—CAHPS | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/measures/measure-2.html
     November 01, 2017 - The CAHPS 3.0 Child Survey combines three components: The widely used basic CAHPS child core questionnaire … The response sets for the supplemental questions are consistent with the core items in the questionnaire … Online Resource: To obtain the CAHPS® Survey and Reporting Kit, go to: http://www.ahrq.gov/cahps/surveys-guidance … The CAHPS 3.0 Child Survey can be used for statewide assessment or for regional or local surveys. … Development and standardization of questions and questionnaires.

172. CAHPS Nursing Home Family Member Survey Measures | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/nh/about/survey-measures.html
     April 01, 2018 - CAHPS Nursing Home Family Member Survey Measures For more information:  Patient Experience Measures … from the CAHPS Nursing Home Family Member Survey  (PDF, 620 KB) Nurses/Aides' Kindness/Respect Towards … Involvement Q26        Nurses/Aides give respondent timely information about resident Q27        … Nurses/Aides' explanation to respondent easy to understand Q37        Respondent involved in decisions … about care Q42        Respondent given information about payments/expenses Q28        Nurses/Aides

173. Development of the CAHPS ECHO Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/echo/about/Development-ECHO-Survey.html
     May 01, 2018 - Development of the CAHPS ECHO Survey The CAHPS ® Experience of Care & Health Outcomes (ECHO) … The survey merges the best aspects of two existing consumer surveys regarding care for mental health … The development team for the MHSIP survey. … They shaped the survey through their participation in questionnaires, focus groups, and cognitive interviews … "The Experience of Care and Health Outcomes Survey (ECHO): A consumer survey to collect ratings of behavioral

174. Assess Patient Safety Culture Using the Hospital Survey on Patient Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/hai/tools/mvp/modules/cusp/assess-psc-hsop-fac-guide.html
     February 01, 2017 - Say: HSOPS and a Safety Attitudes Questionnaire can be used to measure safety culture. … hospitals compare with the national average of other units and hospitals which have completed this questionnaire … Slide 14: HSOPS Scoring Say: After your respondents have filled out the survey, the results are … Slide 15: Effective HSOPS Surveys… Ask: How can you determine the effectiveness of HSOPS surveys … Hospitals that have succeeded in collecting HSOPS surveys with a response rate above 70 percent tend

175. 2014 Pilot Study: Value and Efficiency Supplemental Items for the Medical Office SOPS Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/medofficevaluepilotreport.pdf
     November 01, 2017 - Surveys on Patient Safety Culture™ and SOPS™ are registered trademarks of AHRQ. … Distribution of Pilot Respondents by Respondent Characteristics ..................................... … Distribution of Pilot Respondents by Respondent Characteristics Respondent Characteristics Pilot Respondents … Overall Results by Medical Office Respondent Characteristics 15 8. … of respondents who answered positively when looking at the survey items that measure each value and

176. CAHPS 2023 Health Plan Survey Database Summary Results (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
     January 01, 2023 - CAHPS 2023 Health Plan Survey Database Summary Results 2023 Health Plan Survey Database Summary Results … plan based on the 2023 Consumer Assessment of Healthcare Providers and Systems (CAH PS®) Health Plan Survey … HEALTH PLAN DATABASE RESPONDENTS 65,261 Adult Medicaid Respondents 103,515 Child Medicaid Respondents … Medicaid 67% Child Medicaid 75% CHIP 76% Trends in Health Plan Composite Measure Results by Respondent … files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf For more information on the CAHPS Health Plan Survey

177. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
     January 01, 2015 - Survey The CAHPS Clinician & Group Survey (CG-CAHPS) include standardized questionnaires and optional … grade level completed 30 Hispanic or Latino 28 Hispanic or Latino 31 Race 29 Race 32 Proxy respondent … items Someone helped patient/[respondent] complete survey 30 Someone helped patient complete … surveys. … surveys.

178. HCBS CAHPS Survey Database: What You Need to Know - CORROTHERS (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-corrothers.pdf
     January 01, 2021 - Overview • Central repository of data for selected CAHPS surveys o CAHPS Health Plan (HP) Survey o … CAHPS Home and Community-Based Services (HCBS) Survey o NEW: CAHPS Child Hospital (CHCAHPS) Survey … interested in submitting data complete four easy steps: Step 1 Register Step 2 Sign DUA Step 3 Upload Questionnaire … if staff could not come 60% Staff made sure respondent had enough privacy when dressing, showering, … the way respondent wanted them to 89% Staff explained things in a way that was easy to understand 83%

179. Step 5: Set the Stage for Conducting the Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Set-the-Stage-for-Conducting-the-Survey.html
     December 01, 2019 - Step 5: Set the Stage for Conducting the Survey Review all steps in the process of planning a … survey project: Step 1: Form a Project Team .  … What is the target response rate and minimum number of completed surveys required for each organization … For how long will you field the survey? Which questionnaires will you use? … Do you need to translate English questionnaires into other languages?

180. SOPS Hospital Database | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/databases/hospital/index.html
     November 01, 2024 - SOPS Hospital Database AHRQ established the   Surveys on Patient Safety Culture ®  (SOPS ® ) … Participation in the SOPS Databases is free and open to users of the surveys to voluntarily submit their … 1 MB)—Presents data from 47 U.S. hospitals that administered and submitted data for more than 4,000 respondents … respondents. … The report consists of a narrative description of the findings and appendixes, presenting data by respondent