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101. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
     December 01, 2018 - Hiring a Vendor for a CAHPS Survey Users of CAHPS surveys of patient experience typically seek … out and contract with a survey vendor to administer the survey and sometimes to analyze and report the … vendor in your area, you may want to consult with: NCQA, which certified vendors for two CAHPS surveys … Coherent, thoughtful, and thorough responses to the specifics of the RFP; Adequate safeguards to assure respondent … deadlines; and Any penalties for falling short of the required response rates and number of completed questionnaires

102. 2023 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
     January 01, 2023 - Respondent Characteristics Highlights 2023 Adult Medicaid Number of Survey Respondents by State … Respondent Characteristics Highlights 2023 Child Medicaid Number of Survey Respondents by State … Respondent Characteristics Highlights 2023 CHIP Number of Survey Respondents by State CAHPS Health … Respondent-level survey results are calculated across all respondents in the Database, ignoring their … Demographic Characteristics Appendix C Respondent Utilization Data Appendix D Survey Respondents

103. Evolution of the Clinician & Group Survey from Version 1.0 to 4.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/evolution-cg-1-4.pdf
     August 01, 2021 - The following changes were made for the 2.0 version of the core surveys: • The Adult Visit Survey … ” • The items about access to urgent and non-urgent appointments were modified to ask respondents … • The item asking whether the respondent got easy to understand instructions about taking care of … These changes reduce the length of the core surveys: o The Adult Survey is 31 items rather than 34. … In order to promote consistency across versions of the CG-CAHPS Survey, including CMS’s CAHPS surveys

104. Medical Office Survey on Patient Safety Culture | Agency for Healthcare Research and Quality
     www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2014/index.html
     June 01, 2014 - from 935 medical offices and 27,103 staff respondents. … Improvement for Most Medical Offices     Results by Medical Office Characteristics     Results by Respondent … Characteristics of Respondents     Staff Position     Additional Characteristics of Respondents Chapter … Composite and Item-Level Comparative Tables     Appendixes A and B: Overall Results by Medical Office and Respondent … Summary Appendix A—Overall Results by Medical Office Characteristics Appendix B—Overall Results by Respondent

105. Surveys on Patient Safety Culture (SOPS) Hospital Survey 2.0: 2021 User Database Report Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2021-HSOPS2-Database-Report-Part-I-508.pdf
     January 01, 2021 - Surveys on Patient Safety Culture (SOPS) Hospital Survey 2.0: 2021 User Database Report Part I SURVEYS … ON PATIENT SAFETY CULTURE Surveys on Patient Safety Culture™ Hospital Survey 2.0: 2021 User Database … Surveys on Patient Safety CultureTM (SOPS®) Hospital Survey 2.0: 2021 User Database Report. … Distribution of 2021 SOPS Hospital 2.0 Database by Staff Position Respondent Characteristics Respondents … Distribution of 2021 SOPS Hospital 2.0 Database by Unit/Work Area Respondent Characteristics Respondents

106. Surveys on Patient Safety Culture (SOPS) Hospital Survey 2.0: 2021 User Database Report Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2021-HSOPS2-Database-Report-Part-I-508-rev0921.pdf
     January 01, 2021 - Surveys on Patient Safety Culture (SOPS) Hospital Survey 2.0: 2021 User Database Report Part I SURVEYS … Surveys on Patient Safety CultureTM (SOPS®) Hospital Survey 2.0: 2021 User Database Report. … Statistic Average number of respondents per hospital (range: 26 to 4,686) 511 Average number of surveys … Distribution of 2021 SOPS Hospital 2.0 Database by Staff Position Respondent Characteristics Respondents … Distribution of 2021 SOPS Hospital 2.0 Database by Unit/Work Area Respondent Characteristics Respondents

107. AHRQ Surveys on Patient Safety CultureTM (SOPS®) Hospital Survey Version 2.0 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/HSOPS-Site-Level-Spec-2021.pdf
     January 01, 2021 - AHRQ Surveys on Patient Safety CultureTM (SOPS®) Hospital Survey Version 2.0 HS-1021 Last updated … October 25, 2021 AHRQ Surveys on Patient Safety CultureTM (SOPS®) Hospital Survey Version 2.0 … Step 3: Site ID(s) must match IDs in respondent-level data file. … This step is crucial for linking site-level and respondent-level data. … This is NOT the same as number of completed surveys.

108. 2021 CAHPS Hospital Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2021-childhcahps-chartbook.pdf
     January 01, 2021 - (17 and younger) and their parents or guardians, who serve as survey respondents, with inpatient care … Database 2021 Chartbook Respondent Characteristic Highlights 5 Child HCAHPS Survey Database … Distribution of 2021 Child HCAHPS Survey Database Respondents by Response Mode Response Mode Percent … Levels of Results Child HCAHPS Survey Database results are calculated at the respondent level only for … Respondent-level survey results are calculated across all respondents in the Database, ignoring their

109. Development of the CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cg/about/Develop-CG-Surveys.html
     May 01, 2022 - administration issues (e.g., telephone versus mail, sample sizes, frequency of surveys). … team conducted cognitive interviews in Massachusetts and California in order to gauge how potential respondents … In 2009, AHRQ released the Child Primary Care Questionnaire 2.0 (beta); in October 2011, it became known … The CAHPS team began with a review of the literature and other surveys that assess patient experiences … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous

110. Development of the CAHPS Nursing Home Family Member Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/nh/family/development-family-member-survey.html
     April 01, 2019 - Development of the CAHPS Nursing Home Family Member Survey The Family Survey has been through … This information, combined with a literature review, helped the team develop initial sets of survey items … After reviewing the questionnaires and items received in response to that notice, the team prepared a … Cognitive testing of survey questions. … Members of the TEP offered different perspectives on the use and value of a questionnaire for family

111. Best Practices for Web-based SOPS Surveys - Yount Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/4-bestpractices-web-sopssurveys-yount.pdf
     June 27, 2019 - Best Practices for Web-based SOPS Surveys - Yount Slides Fielding Your Survey Naomi Yount, Ph.D. … can complete the survey in multiple sittings • Respondents have to complete the survey in one sitting … • Have unique customized hyperlinks for each potential respondent • Easy to administer with one … • Make computers available or provide paper surveys 49 Email Reminders • Send weekly reminders … and encourage non-respondents to complete the survey • Reiterate the purpose/importance of the survey

112. Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/SOPS-Nursing-Home-DB-Part-I-2023.pdf
     January 01, 2023 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2023 User Database Report Part I SURVEYS … ON PATIENT SAFETY CULTURE Nursing Home Survey: 2023 User Database Report Surveys on Patient Safety … Surveys on Patient Safety CultureTM (SOPS®) Nursing Home Survey: 2023 User Database Report. … Data Cleaning Each participating nursing home submitted respondent-level survey data. … 2 Survey Administration Statistics 3 Nursing Home Characteristics 4 Respondent Characteristics

113. 2018 Hospital Survey on Patient Safety Culture Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2018hospitalsopsreport-rev0921.pdf
     March 01, 2018 - number of respondents per hospital (range: 16 to 6,139) 608 Average number of surveys administered … Respondent Characteristics This chapter describes respondent characteristics within the participating … Distribution of 2018 Database Hospitals by Respondent Characteristics Respondent Characteristics Database … Survey methodology issues can also play a big role in score changes. … Some hospitals used a paper-only survey, others used Web-only surveys, and others used a combination

114. SOPS® Database De-Identified Research Dataset Contents (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2024-sops-deidentified-research-datasets.pdf
     January 01, 2024 - respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ denominator … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ denominator

115. 2023 Child HCAHPS Survey Database Chartbook (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-child-hcahps-chartbook.pdf
     January 01, 2023 - CAHPS Child Hospital Survey Database 2023 Chartbook 5 Highlights of Respondent Characteristics … Level of Results Child HCAHPS Survey Database results are calculated at the respondent level only. … A respondent is defined as an individual who has completed or partially completed a Child HCAHPS Survey … Respondent-level survey results are calculated across all respondents in the Database, ignoring their … Database 2023 Chartbook C-1 https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance

116. Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2020 User Database Report Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/part-i-asc_database_report.pdf
     January 01, 2020 - Surveys on Patient Safety Culture (SOPS) Ambulatory Surgery Center Survey: 2020 User Database Report … Survey: 2020 User Database Report [This page is intentionally left blank] Surveys on Patient … number of respondents per ASC (range: 5 to 153) 37 Average number of surveys administered per ASC ( … Characteristics This chapter describes respondent characteristics for 10,527 respondents in the 2020 … Distribution of 2020 SOPS ASC Database by Respondent Characteristics Respondent Characteristics Respondents

117. Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2025 User Database Report Part II (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/nursing-home/2025-nursing-home-database-report-appendix.pdf
     January 01, 2025 - Surveys on Patient Safety Culture (SOPS) Nursing Home Survey: 2025 User Database Report Part II Surveys … Surveys on Patient Safety Culture® and SOPS® are registered trademarks of the U.S. … Surveys on Patient Safety Culture® (SOPS®) Nursing Home Survey: 2025 User Database Report. … Results are shown by the following nursing home and respondent characteristics. … Surveys on Patient Safety Culture® Nursing Home Survey: 2025 User Database Report Part II: Table

118. Development of the Dental Plan Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/dental/about/Development-of-the-Dental-Plan-Survey.html
     April 01, 2020 - Development of the Dental Plan Survey The American Institutes for Research (AIR) and TRICARE—the … with the same emphasis on standardization and scientific rigor that characterize CAHPS products and surveys … The Dental Plan Survey went through the following development process: Literature review . … respondents to better understand their needs and interests. … They revised the instrument according to findings from the interviews, resulting in a 50-item questionnaire

119. Best Practices for Web-based SOPS Surveys - Ginsberg Slides (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-bestpractices-web-sopssurveys-ginsberg.pdf
     June 27, 2019 - Best Practices for Web-based SOPS Surveys - Ginsberg Slides Why Survey Methods Research is Important … to reach potential respondents 9 Who should attend this webcast? … • In-house staff administering SOPS surveys • Survey vendors • Users of web-based surveys • Users of … - Ginsberg Why Survey Methods Research is Important to AHRQ AHRQ’s Survey Research Methods Web-based … surveys more popular now Problems with web based surveys Who should attend this webcast?

120. CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
     July 01, 2023 - Review the CG-CAHPS Visit Survey 4.0 (beta) Narrative Item Set for adults . … questions in the Adult version and six questions in the Child version: The first question asks respondents … The second question asks the respondent to comment on the provider and his or her staff vis-à-vis those … The third and fourth questions ask the respondent to elaborate on what went well or could have been better … For example, the first question is designed to prompt respondents to state the most important things