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1. Recommended Data Collection Procedures for CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html
   August 01, 2024 - Recommended Data Collection Procedures for CAHPS Surveys Each survey sponsor will need to work … Web Mode In web mode, respondents use a web browser to read and answer the survey questions on a screen … Consider sending a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard to only nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate phone contact with nonrespondents 3 weeks

2. Formatting CAHPS Questionnaires for Mail, Web, and Phone Administrations | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/formatting-questionnaires.html
   August 01, 2024 - Formatting the Questionnaire for Mail Surveys The CAHPS team strongly recommends taking steps to maximize … The surveys available from the AHRQ website are formatted to be self-administered mail questionnaires … This tactic increases the likelihood that the respondent will complete the survey. … Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … questionnaire.

3. Methods for Increasing the Number of Responses to CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/increasing-responses.html
   August 01, 2024 - a decline in survey response rates. … Survey users should track the individual and unit-level response rates for all surveys.  … It is especially important to interview or receive returned questionnaires from those individuals who … Surveys of respondents at their homes require interviewers to typically work in the evenings and on weekends … made with respondents during the day and try to reach those respondents who do not answer during the

4. Calculating Response Rates for CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/calculating-response-rates.html
   August 01, 2024 - surveys (numerator) versus the number of individuals who were eligible to complete the survey (denominator … (For an explanation of “completeness,” please refer to Tracking Returned CAHPS Questionnaires and Assessing … Denominator Inclusions The denominator should include: Respondents.  … The individual returned a questionnaire, whether complete, incomplete, or partially complete. … Nonrespondents .

5. CAHPS Survey Design and Administration | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
   January 01, 2025 - : Advances in Survey Methodology: Maximizing Response Rates and the Representativeness of CAHPS Survey … Response Rates (Webcast) (September 10, 2019)  Research Meeting on Advances in Survey Methodology  … Ensuring the representativeness of respondents to CAHPS surveys.  … Read a summary of the September 2018 research meeting: Advances in Survey Methodology: Maximizing Response … Read about:  Tracking returned CAHPS questionnaires and assessing their completeness . 

6. Tracking Returned CAHPS Questionnaires and Assessing Their Completeness | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/tracking-returned-questionnaires.html
   August 01, 2024 - Tracking Returned CAHPS Questionnaires and Assessing Their Completeness Survey sponsors and/or … date (for mail surveys) or date answered (for phone and online surveys).  … Assessing Whether Surveys Are Complete Codes for respondents should also indicate whether the questionnaire … One example of a complete questionnaire is where respondents completed at least half of the key survey … The documentation for specific surveys lists the key and reportable items in that survey.

7. Summary of the 2018 AHRQ CAHPS Research Meeting (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
   January 01, 2019 - Summary of the 2018 AHRQ CAHPS Research Meeting www.ahrq.gov/cahps | Advances in Survey Methodology … methods that have the potential to improve the survey response rates and representativeness and identify … invitations, survey questionnaire design, and formatting. … with nonrespondents, and then combine the responses. … modes, including electronic survey methods, the best sequencing of survey modes, and strategies for

8. Preparing Sample Files Before Collecting CAHPS Survey Data | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/preparing-sample-files.html
   August 01, 2024 - Contact information appropriate for the mode of administration (i.e., addresses for mail surveys, phone … Maintain confidentiality:  Privacy assurances are central to encouraging respondent participation. … Survey vendors should have standard procedures in place for maintaining the confidentiality of respondents … that they will not reveal the names of respondents, or any results linked to specific individuals. … There are several opportunities during the survey process to explain to respondents that their responses

9. Fielding the CAHPS Clinician & Group Survey (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/fielding-the-survey-cg30-2033.pdf
   June 12, 2017 - • Send the respondent the questionnaire with a cover letter and a postage- paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents … The tracking system should also include the date the questionnaire was returned (for mail surveys) or

10. Fielding the CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
    February 18, 2021 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

11. Fielding the CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
    June 19, 2017 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

12. Fielding the CAHPS Health Plan Survey 5.0 (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/fielding-the-survey-hp50-2013.pdf
    January 01, 2013 - Questionnaires • CAHPS Health Plan Survey: Overview of the Questionnaires • Health Plan Survey … • Send the questionnaire to the respondent with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … questionnaire instead of sending a postcard only to nonrespondents 10 days after the questionnaire is … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents

13. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for mail surveys) or fill out the survey (for online surveys).

14. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/cahps-outpatient-mental-health-guidance.pdf
    December 01, 2024 - /mental-health/index.html https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html … /survey-methods-research/formatting-questionnaires.html https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research … For CAHPS surveys, “completeness” depends on whether a respondent completed at least half of the key … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html https:/ … /cahps/surveys-guidance/survey-methods-research/calculating-response-rates.html Section 4: Patient

15. Survey User's Guide: Nursing Home Survey on Patient Safety Culture (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/nursing-home/nhguide/nhguide.pdf
    August 01, 2016 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 48), for a total of 128 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you use identifiers to track respondents, email/distribute reminders only to nonrespondents. … If you use identifiers to track respondents, email/distribute reminders only to nonrespondents.

16. Fielding the CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
    February 19, 2021 - method is more effective than mail-only method. … to each respondent in the sample. … To maintain respondent confidentiality, the tracking system should not contain any of the survey responses … Each respondent in the tracking system should be assigned a survey result code that indicates whether … the respondent: • Responded to the tablet survey, • Returned the mail survey, • Participated

17. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
    September 01, 2015 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … The longer the questionnaire, the greater the burden on the respondent. … The surveys available from the AHRQ Web site are formatted to be self-administered mail questionnaires … This tactic increases the likelihood that the respondent will complete the survey. … Web-based surveys can offer convenience to respondents and cost- effectiveness to survey users.

18. Preparing Data from CAHPS Surveys for Analysis (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/preparing-data-for-analysis.pdf
    May 15, 2017 - System Task 2: Conduct an Audit If survey data are collected using paper questionnaires (whether … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

19. Preparing Data from CAHPS Surveys for Analysis (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
    May 15, 2017 - System Task 2: Conduct an Audit If survey data are collected using paper questionnaires (whether … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

20. Calculating the Starting Sample Size for CAHPS Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/calculating-sample-size.html
    August 01, 2024 - Calculating the Starting Sample Size for CAHPS Surveys The starting sample size you need to achieve … the desired number of completed CAHPS questionnaires for analysis and reporting should take several … Any prior surveys of the same or similar populations. … In addition, an estimate of the proportion of the sample ineligible for the survey is needed to determine … The example below shows that a starting sample of 882 is needed to obtain 300 completed surveys if the