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1. Recommended Data Collection Procedures for CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html
   August 01, 2024 - Recommended Data Collection Procedures for CAHPS Surveys Each survey sponsor will need to work … Web Mode In web mode, respondents use a web browser to read and answer the survey questions on a screen … Consider sending a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard to only nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate phone contact with nonrespondents 3 weeks

2. Formatting CAHPS Questionnaires for Mail, Web, and Phone Administrations | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/formatting-questionnaires.html
   August 01, 2024 - Formatting the Questionnaire for Mail Surveys The CAHPS team strongly recommends taking steps to maximize … The surveys available from the AHRQ website are formatted to be self-administered mail questionnaires … This tactic increases the likelihood that the respondent will complete the survey. … Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … questionnaire.

3. Calculating Response Rates for CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/calculating-response-rates.html
   August 01, 2024 - surveys (numerator) versus the number of individuals who were eligible to complete the survey (denominator … (For an explanation of “completeness,” please refer to Tracking Returned CAHPS Questionnaires and Assessing … Denominator Inclusions The denominator should include: Respondents.  … The individual returned a questionnaire, whether complete, incomplete, or partially complete. … Nonrespondents .

4. CAHPS Survey Design and Administration | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
   January 01, 2025 - : Advances in Survey Methodology: Maximizing Response Rates and the Representativeness of CAHPS Survey … Response Rates (Webcast) (September 10, 2019)  Research Meeting on Advances in Survey Methodology  … Ensuring the representativeness of respondents to CAHPS surveys.  … Read a summary of the September 2018 research meeting: Advances in Survey Methodology: Maximizing Response … Read about:  Tracking returned CAHPS questionnaires and assessing their completeness . 

5. Methods for Increasing the Number of Responses to CAHPS Surveys | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/increasing-responses.html
   August 01, 2024 - a decline in survey response rates. … Survey users should track the individual and unit-level response rates for all surveys.  … It is especially important to interview or receive returned questionnaires from those individuals who … Surveys of respondents at their homes require interviewers to typically work in the evenings and on weekends … made with respondents during the day and try to reach those respondents who do not answer during the

6. Tracking Returned CAHPS Questionnaires and Assessing Their Completeness | Agency for Healthcare Research and Quality
   www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/tracking-returned-questionnaires.html
   August 01, 2024 - Tracking Returned CAHPS Questionnaires and Assessing Their Completeness Survey sponsors and/or … date (for mail surveys) or date answered (for phone and online surveys).  … Assessing Whether Surveys Are Complete Codes for respondents should also indicate whether the questionnaire … One example of a complete questionnaire is where respondents completed at least half of the key survey … The documentation for specific surveys lists the key and reportable items in that survey.

7. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
   June 02, 2025 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

8. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
   June 02, 2025 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

9. Summary of the 2018 AHRQ CAHPS Research Meeting (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
   January 01, 2019 - Summary of the 2018 AHRQ CAHPS Research Meeting www.ahrq.gov/cahps | Advances in Survey Methodology … methods that have the potential to improve the survey response rates and representativeness and identify … invitations, survey questionnaire design, and formatting. … with nonrespondents, and then combine the responses. … modes, including electronic survey methods, the best sequencing of survey modes, and strategies for

10. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for mail surveys) or fill out the survey (for online surveys).

11. Preparing Sample Files Before Collecting CAHPS Survey Data | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/preparing-sample-files.html
    August 01, 2024 - Contact information appropriate for the mode of administration (i.e., addresses for mail surveys, phone … Maintain confidentiality:  Privacy assurances are central to encouraging respondent participation. … Survey vendors should have standard procedures in place for maintaining the confidentiality of respondents … that they will not reveal the names of respondents, or any results linked to specific individuals. … There are several opportunities during the survey process to explain to respondents that their responses

12. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/mhs/cahps-outpatient-mental-health-guidance.pdf
    December 01, 2024 - /mental-health/index.html https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html … /survey-methods-research/formatting-questionnaires.html https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research … For CAHPS surveys, “completeness” depends on whether a respondent completed at least half of the key … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/using-multiple-modes.html https:/ … /cahps/surveys-guidance/survey-methods-research/calculating-response-rates.html Section 4: Patient

13. Fielding the CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
    June 02, 2025 - method is more effective than mail-only method. … to each respondent in the sample. … To maintain respondent confidentiality, the tracking system should not contain any of the survey responses … Each respondent in the tracking system should be assigned a survey result code that indicates whether … the respondent: • Responded to the tablet survey, • Returned the mail survey, • Participated

14. Preparing Data from CAHPS Surveys for Analysis (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
    May 15, 2017 - System Task 2: Conduct an Audit If survey data are collected using paper questionnaires (whether … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

15. Preparing Data from CAHPS Surveys for Analysis (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/analysis/preparing-data-for-analysis.pdf
    May 15, 2017 - System Task 2: Conduct an Audit If survey data are collected using paper questionnaires (whether … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

16. Fielding the CAHPS Cancer Care Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf
    July 14, 2017 - • Send the respondent the questionnaire with a cover letter and a postage- paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … Some vendors prefer sending a reminder postcard to all respondents 3 to 5 days after mailing the questionnaire … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents

17. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
    September 01, 2015 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … The longer the questionnaire, the greater the burden on the respondent. … The surveys available from the AHRQ Web site are formatted to be self-administered mail questionnaires … This tactic increases the likelihood that the respondent will complete the survey. … Web-based surveys can offer convenience to respondents and cost- effectiveness to survey users.

18. Translation Guidelines for the AHRQ Surveys on Patient Safety Culture™ (SOPS®) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/Translation-Guidelines-SOPS-090222.pdf
    September 02, 2022 - Cross-Cultural Survey Methods. Hoboken, NJ: Wiley; 2002. … design principles and the subject matter for the survey. … The first method, concurrent probing, entails presenting a respondent with a survey item, allowing the … Cognitive sciences and survey methods. In: Jabine T, Straf M, Tanu J, et al., eds. … Cognitive Aspects of Survey Methodology: Building a Bridge Between Disciplines.

19. AHRQ Hospital Survey 2.0 User's Guide (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/AHRQ-Hospital-Survey-2.0-Users-Guide-5.26.2021.pdf
    January 01, 2021 - respondents – can send followup reminders or second surveys to nonrespondents  Unable to track … If administering a confidential survey, identify nonrespondents who should receive followup surveys. … nonrespondents, you may print fewer surveys overall. … nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents

20. Introducing the CAHPS Outpatient Mental Health Survey Webcast - HARGRAVES (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-outpt-mhs-webcast-hargraves.pdf
    August 22, 2022 - Nonrespondents sent a second questionnaire packet 3 weeks after the first mailing. … ►Second mailing to 1508 plan members with no prenotification letters since few respondents used the … We found small difference in response rates between the 4- and 8-page questionnaires in round 2. 7.4% … • Nonrespondents sent a second questionnaire packet several weeks after the first mailing. … Refinements of CAHPS Mental Health Care Surveys What did we learn?