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  1. teamstepps.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
    October 01, 2023 - Ensuring the representativeness of respondents to CAHPS surveys. … , experts in survey methodology, representatives of Federal agencies that use CAHPS surveys, experts … modes, including "electronic" survey methods. … To learn more, read a summary of the September 2018 research meeting on survey methodology (PDF, 442 … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html  
  2. teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
    April 01, 2021 - Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondentsrespondent should return the survey (for mail surveys) or fill out the survey (for online surveys).
  3. teamstepps.ahrq.gov/cahps/surveys-guidance/nh/index.html
    August 01, 2023 - Measures Development of Family Member Survey Development of Resident Surveys Outpatient … English ( Word , 144 KB; PDF , 624 KB) Spanish ( Word , 142 KB; PDF , 600 KB) The two resident questionnaires … Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … 116 KB; PDF , 630 KB) The Centers for Medicare & Medicaid Services requested development of this questionnaire … Nurses/Aides' Kindness/ Respect Towards Resident Nursing Home Provides Information/ Encourages Respondent
  4. teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
    January 01, 2021 - surveys only to nonrespondents. 14 4. … surveys (20 providers and staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/ distribute reminders only to nonrespondents
  5. teamstepps.ahrq.gov/cahps/faq/index.html
    January 01, 2019 - Respondent acceptance . … feature that makes it easier for respondents to complete the questionnaires correctly and quickly. … A summary of a research meeting on advances in survey methodology Burkhart Q, Orr N, Brown JA, et … Learn more in a summary of a research meeting on advances in survey methodology . … CAHPS survey results can be adjusted to account for external factors such as respondent age or other
  6. teamstepps.ahrq.gov/cahps/surveys-guidance/hp/index.html
    April 01, 2024 - MB) includes information about: Preparing a questionnaire, Drawing a sample of potential respondents … FAQs About the Health Plan Survey Why does the CAHPS Health Plan Survey ask respondents to continue … If respondents don’t recognize the health plan’s name, the survey invites them to fill in what they think … is the name and complete the questionnaire with that plan in mind. … The recommended number of completed questionnaires for the CAHPS Health Plan Survey is 300 per health
  7. teamstepps.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html
    March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and hospital/health system level are also available for approved … This CAHPS Data Tool presents the following data: Overview: The number of respondents and hospitals … represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
  8. teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents
  9. teamstepps.ahrq.gov/cahps/cahps-database/hcbs-database/index.html
    March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and program type level are also available for approved research … This CAHPS Data Tool presents the following data: Overview:  The number of programs and respondents … represented in the most recent surveys. … Top Box Results:  The percentage of survey respondents who chose the most positive score for a given
  10. teamstepps.ahrq.gov/cahps/cahps-database/hp-database/index.html
    January 01, 2024 - free and open to all Medicaid agencies and Children's Health Insurance Programs (CHIP), provided the questionnaires … De-identified data files at the respondent and organization level are also available for approved research … The CAHPS Data Tools present data in four different ways: Overview: The number of respondents and … health plans represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
  11. teamstepps.ahrq.gov/cahps/item-sets/index.html
    February 01, 2024 - Browse supplemental items that are available for the following surveys: Health Plan Survey Clinician … Surveys To find supplemental items for CAHPS surveys administered by the Centers for Medicare and … Ask about domains or functions not included in the core questionnaire. … Examine other characteristics of respondents. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct
  12. teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
    May 01, 2022 - to learn what worked well, what needed improvement, and what they wanted to see in future surveys for … As part of this effort, the Consortium shared draft questionnaires with various stakeholders asking for … In order to determine whether the questionnaire items were understandable and meaningful to respondents … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html  
  13. teamstepps.ahrq.gov/sops/databases/pharmacy/index.html
    December 01, 2022 - More topics in this section SOPS® About SOPS SOPS Surveys … the Community Pharmacy Database Ambulatory Surgery Center Research Datasets for SOPS Surveys … Participation is free and open to all SOPS Community Pharmacy Survey users, provided the questionnaires … on Patient Safety Culture Database Report presents data from 331 community pharmacies and 2,157 respondents … pharmacy characteristics (average number of prescriptions filled per week and geographic region) and respondent
  14. teamstepps.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
    May 01, 2020 - Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Adding to the Core Questionnaire You can customize a CAHPS questionnaire to meet needs unique to your … Changing the Core Questionnaire Some organizations use CAHPS surveys as starting points for a modified … If you make these kinds of changes, the questionnaire is no longer considered a CAHPS survey. … their survey, and encourages the use of names that will be meaningful to respondents.
  15. teamstepps.ahrq.gov/cahps/surveys-guidance/hospital/index.html
    November 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … They also ask respondents to rate the hospital and indicate their willingness to recommend the hospital … Adult HCAHPS The  Adult Hospital Survey is a standardized questionnaire for people 18 and older who … Child HCAHPS The Child Hospital Survey is a standardized questionnaire for parents/guardians of children … https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html   Back
  16. teamstepps.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - To customize questionnaires, users can add supplemental items , including a structured series of open-ended … This reference period allows respondents to consider multiple experiences with care when answering the … Version 3.1 The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider … of potential respondents, Collect the survey data, Track responses, and Use the survey results … Users of this survey may also want to consult the following guidance: Translating CAHPS surveys into
  17. teamstepps.ahrq.gov/cahps/helpful-resources/index.html
    August 01, 2023 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Review a summary of the September 2018 research meeting on advances in survey methodology (PDF, 442 … develop items for your own purposes, as long as you retain all core items of the CAHPS questionnaire … Translating CAHPS Surveys (PDF, 246 KB) Planning a CAHPS Survey Project Review the steps involved
  18. teamstepps.ahrq.gov/cahps/cahps-database/cg-database/index.html
    April 01, 2023 - Database Clinician & Group Survey Database Research Datasets for CAHPS Surveys … De-identified data files at the respondent and organization level are available to researchers.  … The CAHPS Data Tools present data in four different ways: Overview: The number of respondents and … practice sites represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
  19. teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … (PDF, 308 KB) Getting Needed Care Q9          Easy for respondent to get necessary care, tests, … or treatment Q18        Respondent got appointment with specialists as soon as needed Getting Care … Quickly Q4          Respondent got care for illness/injury as soon as needed Q6          Respondent … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html  
  20. teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-results-parti.pdf
    September 01, 2019 - Distribution of 2019 SOPS Hospital Survey 2.0 Pilot Test Respondents by Other Respondent Characteristics … Distribution of 2019 SOPS Hospital Survey 2.0 Pilot Test Respondents by Staff Position Respondent … Distribution of 2019 SOPS Hospital Survey 2.0 Pilot Test Respondents by Unit/Work Area Respondent … Distribution of 2019 SOPS Hospital Survey 2.0 Pilot Test Respondents by Other Respondent Characteristics … Respondent Characteristics Pilot Test Respondents Tenure in Hospital Number Percent Less than

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