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teamstepps.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
October 01, 2023 - Ensuring the representativeness of respondents to CAHPS surveys. … , experts in survey methodology, representatives of Federal agencies that use CAHPS surveys, experts … modes, including "electronic" survey methods. … To learn more, read a summary of the September 2018 research meeting on survey methodology (PDF, 442 … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - Formatting Web-Based Surveys
Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the
questionnaire. … instead of sending a
postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed
questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for
mail surveys) or fill out the survey (for online surveys).
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teamstepps.ahrq.gov/cahps/surveys-guidance/nh/index.html
August 01, 2023 - Measures
Development of Family Member Survey
Development of Resident Surveys
Outpatient … English ( Word , 144 KB; PDF , 624 KB)
Spanish ( Word , 142 KB; PDF , 600 KB)
The two resident questionnaires … Family Member Survey
This survey asks respondents to report on their own experiences (not the resident's … 116 KB; PDF , 630 KB)
The Centers for Medicare & Medicaid Services requested development of this questionnaire … Nurses/Aides' Kindness/ Respect Towards Resident
Nursing Home Provides Information/ Encourages Respondent
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
January 01, 2021 - surveys only to
nonrespondents.
14
4. … surveys (20 providers and
staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are
using identifiers to track respondents, distribute second
survey packets only to nonrespondents … If you are using identifiers to track respondents,
email/distribute reminders only to nonrespondents … If you are using identifiers to track
respondents, email/ distribute reminders only to
nonrespondents
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teamstepps.ahrq.gov/cahps/faq/index.html
January 01, 2019 - Respondent acceptance . … feature that makes it easier for respondents to complete the questionnaires correctly and quickly. … A summary of a research meeting on advances in survey methodology
Burkhart Q, Orr N, Brown JA, et … Learn more in a summary of a research meeting on advances in survey methodology . … CAHPS survey results can be adjusted to account for external factors such as respondent age or other
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teamstepps.ahrq.gov/cahps/surveys-guidance/hp/index.html
April 01, 2024 - MB) includes information about:
Preparing a questionnaire,
Drawing a sample of potential respondents … FAQs About the Health Plan Survey
Why does the CAHPS Health Plan Survey ask respondents to continue … If respondents don’t recognize the health plan’s name, the survey invites them to fill in what they think … is the name and complete the questionnaire with that plan in mind. … The recommended number of completed questionnaires for the CAHPS Health Plan Survey is 300 per health
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teamstepps.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html
March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and hospital/health system level are also available for approved … This CAHPS Data Tool presents the following data:
Overview: The number of respondents and hospitals … represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
July 01, 2018 - surveys only to nonrespondents.
4. … staff x 60% nonrespondents =
480), for a total of 1,280 printed surveys. … If you are using identifiers to track
respondents, distribute second survey packets only to
nonrespondents … If
you are using identifiers to track respondents, email/distribute
reminders only to nonrespondents … If
you are using identifiers to track respondents, email/distribute
reminders only to nonrespondents
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teamstepps.ahrq.gov/cahps/cahps-database/hcbs-database/index.html
March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and program type level are also available for approved research … This CAHPS Data Tool presents the following data:
Overview: The number of programs and respondents … represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
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teamstepps.ahrq.gov/cahps/cahps-database/hp-database/index.html
January 01, 2024 - free and open to all Medicaid agencies and Children's Health Insurance Programs (CHIP), provided the questionnaires … De-identified data files at the respondent and organization level are also available for approved research … The CAHPS Data Tools present data in four different ways:
Overview: The number of respondents and … health plans represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
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teamstepps.ahrq.gov/cahps/item-sets/index.html
February 01, 2024 - Browse supplemental items that are available for the following surveys:
Health Plan Survey
Clinician … Surveys
To find supplemental items for CAHPS surveys administered by the Centers for Medicare and … Ask about domains or functions not included in the core questionnaire. … Examine other characteristics of respondents. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct
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teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
May 01, 2022 - to learn what worked well, what needed improvement, and what they wanted to see in future surveys for … As part of this effort, the Consortium shared draft questionnaires with various stakeholders asking for … In order to determine whether the questionnaire items were understandable and meaningful to respondents … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
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teamstepps.ahrq.gov/sops/databases/pharmacy/index.html
December 01, 2022 - More topics in this section
SOPS®
About SOPS
SOPS Surveys … the Community Pharmacy Database
Ambulatory Surgery Center
Research Datasets for SOPS Surveys … Participation is free and open to all SOPS Community Pharmacy Survey users, provided the questionnaires … on Patient Safety Culture Database Report presents data from 331 community pharmacies and 2,157 respondents … pharmacy characteristics (average number of prescriptions filled per week and geographic region) and respondent
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teamstepps.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
May 01, 2020 - Analyzing CAHPS Survey Data
Modifying and Naming CAHPS Surveys
Translating Surveys … Adding to the Core Questionnaire
You can customize a CAHPS questionnaire to meet needs unique to your … Changing the Core Questionnaire
Some organizations use CAHPS surveys as starting points for a modified … If you make these kinds of changes, the questionnaire is no longer considered a CAHPS survey. … their survey, and encourages the use of names that will be meaningful to respondents.
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teamstepps.ahrq.gov/cahps/surveys-guidance/hospital/index.html
November 01, 2023 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Surveys … They also ask respondents to rate the hospital and indicate their willingness to recommend the hospital … Adult HCAHPS
The Adult Hospital Survey is a standardized questionnaire for people 18 and older who … Child HCAHPS
The Child Hospital Survey is a standardized questionnaire for parents/guardians of children … https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
Back
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teamstepps.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - To customize questionnaires, users can add supplemental items , including a structured series of open-ended … This reference period allows respondents to consider multiple experiences with care when answering the … Version 3.1
The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider … of potential respondents,
Collect the survey data,
Track responses, and
Use the survey results … Users of this survey may also want to consult the following guidance:
Translating CAHPS surveys into
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teamstepps.ahrq.gov/cahps/helpful-resources/index.html
August 01, 2023 - and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data
Modifying and Naming CAHPS Surveys
Translating Surveys … Review a summary of the September 2018 research meeting on advances in survey methodology (PDF, 442 … develop items for your own purposes, as long as you retain all core items of the CAHPS questionnaire … Translating CAHPS Surveys (PDF, 246 KB)
Planning a CAHPS Survey Project
Review the steps involved
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teamstepps.ahrq.gov/cahps/cahps-database/cg-database/index.html
April 01, 2023 - Database
Clinician & Group Survey Database
Research Datasets for CAHPS Surveys … De-identified data files at the respondent and organization level are available to researchers. … The CAHPS Data Tools present data in four different ways:
Overview: The number of respondents and … practice sites represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
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teamstepps.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Surveys … (PDF, 308 KB)
Getting Needed Care
Q9 Easy for respondent to get necessary care, tests, … or treatment
Q18 Respondent got appointment with specialists as soon as needed
Getting Care … Quickly
Q4 Respondent got care for illness/injury as soon as needed
Q6 Respondent … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
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teamstepps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-results-parti.pdf
September 01, 2019 - Distribution of 2019 SOPS Hospital Survey 2.0 Pilot Test Respondents by
Other Respondent Characteristics … Distribution of 2019 SOPS Hospital Survey 2.0 Pilot Test Respondents by Staff
Position
Respondent … Distribution of 2019 SOPS Hospital Survey 2.0 Pilot Test Respondents by
Unit/Work Area
Respondent … Distribution of 2019 SOPS Hospital Survey 2.0 Pilot Test Respondents by Other
Respondent Characteristics … Respondent Characteristics Pilot Test Respondents
Tenure in Hospital Number Percent
Less than