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81. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … from both the CAHPS Health Plan Survey and the Clinician & Group Survey. … Methods used to improve CAHPS scores have included incentives for improvement, network curation, steerage … It also uses the CAHPS Hospital Survey. … is administered and the last date of care and the emotional nature of bereavement for respondents.

82. 2022 National Healthcare Quality and Disparities Report Data Sources (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-datasources.pdf
    December 01, 2022 - respondent burden by shortening the length of the questionnaire, harmonize overlapping content with … advances in survey methodology and measurement. … Data system and information for survey respondents’ home page: https://www.cdc.gov/ vaccines/imz-managers … Department of Commerce Description The American Community Survey (ACS) is an ongoing survey that provides … paper questionnaires.

83. 2019 National Healthcare Quality and Disparities Report Data Sources (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-datasources.pdf
    December 01, 2020 - Current sample design began in 2016; current questionnaire design began in 1997. … surveys are completed by proxy respondents who are related to the patients or friends of the patients … Return to Contents United States Census Bureau American Community Survey (ACS) Sponsor U.S. … Quality and Disparities Report Data Sources | 51 References American Community Survey Information … paper questionnaires.

84. CAHPS Health Plan Survey Child Medicaid Survey 5.1 (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
    October 01, 2020 - CAHPS Health Plan Survey Child Medicaid Survey 5.1 CAHPS Health Plan Survey Version: Child Medicaid … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/hp/index.html. … o Descriptions of major item sets are available at https://www.ahrq.gov/cahps/surveys- guidance/item-sets … /hp/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

85. CAHPS Dental Plan Survey (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.doc
    February 10, 2009 - CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Version: Adult Language: English For assistance … You may choose to answer this survey or not. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

86. CAHPS American Indian Survey (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
    March 04, 2009 - CAHPS American Indian Survey CAHPS American Indian Survey Adult Questionnaire CAHPS® American … Indian Survey Version: Adult Language: English For assistance with this survey, please contact the … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

87. CAHPS Dental Plan Survey | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/dental/index.html
    March 01, 2018 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … The CAHPS Dental Plan Survey is a standardized questionnaire that asks adult enrollees in dental … surveys and other materials Analyzing CAHPS survey data Quality Measures From the Dental Plan Survey … https://www.ahrq.gov/cahps/surveys-guidance/dental/index.html   Back

88. Development of the CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html
    July 01, 2023 - Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Survey respondents were invited to answer the open-ended questions after completing the survey. … to information obtained during hour-long interviews with a subsample of 50 survey respondents who were … The additional questions did not exhaust respondents’ enthusiasm for participating in the survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/development/index.html

89. PCMH Fact Sheet (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
    September 01, 2010 - testing (English and Spanish): In August 2010, the CAHPS Team conducted cognitive testing of draft PCMH questionnaires … The draft PCMH questionnaires will be revised as needed based on the findings from the cognitive interviews.This … The PCMH Survey begins with the CAHPS Clinician & Group Survey core questionnaire then adds supplemental … Additional CAHPS Survey Resources Several free resources to support CAHPS surveys are available from … and Reporting Kit that explains how to prepare and field a CAHPS questionnaire, analyze the results

90. Principles Underlying CAHPS Surveys | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/about-cahps/principles/index.html
    January 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … include an explicit reference to the clinician, organization, or facility that is the focus of the survey … CAHPS surveys consist of a core set of questions that are administered to all respondents in a standardized … CAHPS surveys can be self-administered. 1. Crofton C, Lubalin JS, Darby C.

91. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/about-patient-narratives-elicitation-protocol-cg30-2315.pdf
    April 24, 2018 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … Administration Guidelines • Preparing a Questionnaire Using the CAHPS Clinician & Group Survey … When the team conducted the survey in 2015, roughly a third of respondents who saw any kind of comparative … The questions are purposely designed to lead the respondent through the telling of his or her “story … confidentiality of respondents.

92. NCQA's Version of the Health Plan Survey | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html
    April 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … consists of a core questionnaire plus several supplemental items.  … Although the surveys are largely the same, the NCQA version of the Health Plan Survey differs in the … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html  

93. Contents of a CAHPS Report | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
    March 01, 2016 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … To establish the credibility of the survey results, your report should briefly explain what the survey … It can also reinforce the idea that the respondents to the survey were "people like you." … Specifically, the CAHPS questionnaires focus on topics for which consumers are the best or only judges

94. Pilot Study Results From the 2017 Health Information Technology Patient Safety Supplemental Item Set for Hospitals (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
    March 01, 2018 - Respondent Staff Position Staff Position Pilot Hospital Respondents Nursing Staff Number Percent … Respondent Unit/Work Area Unit/Work Area Pilot Hospital Respondents Number Percent Many different … Respondent Unit/Work Area, continued Unit/Work Area Pilot Hospital Respondents Support Services … Respondent Tenure in Work Area Tenure Pilot Hospital Respondents Tenure With Current Hospital … That is, an average of about 72 percent of the respondents responded positively on the survey items

95. Recent Insights Into CAHPS Survey Modes and Response Rates | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-111919.html
    December 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … respondents represent the patient population. … Senior Principal Researcher RAND Intensive Efforts Can Drive Healthcare Survey Response Rates over 50%

96. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part I: Main Report (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt1-transition-updated.pdf
    June 01, 2022 - One survey item had the same score on both surveys. … The final HSOPS 2.0 includes: • Two single-item measures: – One survey item that asks respondents … – One survey item that asks respondents to provide an overall rating on patient safety for their … Percent positive scores reflect the percentage of respondents who answered positively to a survey item … , can affect respondents’ answers and survey scores.

97. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
    November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … In field testing of the Child Hospital Narrative Item Set, approximately two-thirds of survey respondents … Anticipated Length of Comments In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.

98. CAHPS Nursing Home Survey: Long-Term Resident Survey (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-long-stay-span-651b.doc
    September 01, 2011 - CAHPS Nursing Home Survey: Long-Term Resident Survey CAHPS Nursing Home Survey – Long-Stay Resident … for Vendors · The scripts provided in this document use the questions from the CAHPS Nursing Home Survey … aware that you may need approval from an Institutional Review Board (IRB) in order to conduct this survey … Conventions Used in This Document · Survey instructions intended for interviewers appear in [UPPERCASE … Introductory Script and Questions [AFTER LOCATING RESIDENT, INTRODUCE SELF & BRIEFLY INTRODUCE SURVEY

99. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
    January 01, 2017 - not used for closed-ended questions with scaled responses because it is not clear which question a respondent … Second, survey respondents were invited to comment on the open-ended questions after completing the … survey. … to the Elicitation Protocol differ from respondents to the closed-ended questions? … How do respondents to the Elicitation Protocol differ from respondents to the closed-ended questions?

100. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
     talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
     January 01, 2017 - The suite of ambulatory care surveys has expanded to include not only the Health Plan Survey, which is … The Elicitation Protocol is a structured series of five open-ended questions that prompt survey respondents … CAHPS surveys. … So, this has implications for a Web survey in that you'd want to give respondents ample space to respond … They inform the respondent of the survey and its purpose, they let them know how the survey's going