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1. CAHPS Survey Design and Administration | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
   October 01, 2023 - Ensuring the representativeness of respondents to CAHPS surveys. … , experts in survey methodology, representatives of Federal agencies that use CAHPS surveys, experts … modes, including "electronic" survey methods. … To learn more, read a summary of the September 2018 research meeting on survey methodology (PDF, 442 … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html  

2. Fielding the CAHPS Child Hospital Survey (pdf file)
   talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/fielding-child-hcahps-93.pdf
   June 19, 2017 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

3. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
   talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
   April 01, 2021 - Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for mail surveys) or fill out the survey (for online surveys).

4. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/cahps/item-sets/index.html
   April 01, 2024 - Only the CAHPS surveys below have specific supplemental items: Health Plan Survey Clinician & … Examining other characteristics of respondents. … and to support survey users in creating questionnaires that flow in a fashion that is consistent with … how respondents think about the topics. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct

5. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/cahps/surveys-guidance/nh/index.html
   August 01, 2023 - Measures Development of Family Member Survey Development of Resident Surveys Outpatient … English ( Word , 144 KB; PDF , 624 KB) Spanish ( Word , 142 KB; PDF , 600 KB) The two resident questionnaires … Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … 116 KB; PDF , 630 KB) The Centers for Medicare & Medicaid Services requested development of this questionnaire … Nurses/Aides' Kindness/ Respect Towards Resident Nursing Home Provides Information/ Encourages Respondent

6. CAHPS Survey Administration: What We Know and Potential Research Questions (pdf file)
   talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
   October 01, 2017 - methods. … Telephone Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.; 2009. Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.

7. AHRQ Medical Office Survey on Patient Safety Culture: User’s Guide (pdf file)
   talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/Medical-Office-Users-Guide-2021.pdf
   January 01, 2021 - surveys only to nonrespondents. 14 4. … surveys (20 providers and staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/ distribute reminders only to nonrespondents

8. Search FAQs | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/cahps/faq/index.html
   January 01, 2019 - Respondent acceptance . … feature that makes it easier for respondents to complete the questionnaires correctly and quickly. … A summary of a research meeting on advances in survey methodology Burkhart Q, Orr N, Brown JA, et … Learn more in a summary of a research meeting on advances in survey methodology . … CAHPS survey results can be adjusted to account for external factors such as respondent age or other

9. CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
   talkingquality.ahrq.gov/cahps/surveys-guidance/hp/index.html
   April 01, 2024 - MB) includes information about: Preparing a questionnaire, Drawing a sample of potential respondents … FAQs About the Health Plan Survey Why does the CAHPS Health Plan Survey ask respondents to continue … If respondents don’t recognize the health plan’s name, the survey invites them to fill in what they think … is the name and complete the questionnaire with that plan in mind. … The recommended number of completed questionnaires for the CAHPS Health Plan Survey is 300 per health

10. CAHPS Child Hospital Survey Database | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html
    March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and hospital/health system level are also available for approved … This CAHPS Data Tool presents the following data: Overview: The number of respondents and hospitals … represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given

11. Hospital Survey on Patient Safety Culture: User's Guide (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents

12. CAHPS Home and Community-Based Services (HCBS) Survey Database | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/cahps-database/hcbs-database/index.html
    March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and program type level are also available for approved research … This CAHPS Data Tool presents the following data: Overview:  The number of programs and respondents … represented in the most recent surveys. … Top Box Results:  The percentage of survey respondents who chose the most positive score for a given

13. CAHPS Health Plan Survey Database | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/cahps-database/hp-database/index.html
    January 01, 2024 - free and open to all Medicaid agencies and Children's Health Insurance Programs (CHIP), provided the questionnaires … De-identified data files at the respondent and organization level are also available for approved research … The CAHPS Data Tools present data in four different ways: Overview: The number of respondents and … health plans represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given

14. CAHPS Health Plan Survey Child Medicaid Survey 5.0 (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP50_2155a.pdf
    September 01, 2015 - CAHPS Health Plan Survey Child Medicaid Survey 5.0 CAHPS® Health Plan Surveys Version: Child Medicaid … of the Questionnaires … Find additional guidance in Preparing a Questionnaire Using the CAHPS Health Plan Survey. … CAHPS Health Plan Surveys Child Medicaid Survey 5.0 Child_Med_Eng_HP50_2155a.docx 09/01/2015 Survey … for Format of Questionnaire Survey Instructions Your Child’s Health Care in the Last 6 Months

15. SOPS Nursing Home Database | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/sops/databases/nursing-home/index.html
    September 01, 2023 - More topics in this section SOPS® About SOPS SOPS Surveys … Database Community Pharmacy Ambulatory Surgery Center Research Datasets for SOPS Surveys … Participation is free and open to all SOPS Nursing Home Survey users, provided the questionnaires are … results by nursing home characteristics (bed size, ownership, census region, and urban/rural status) and respondent … of narrative findings and two appendixes, presenting data by nursing home characteristics and staff respondent

16. Development of the CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
    May 01, 2022 - to learn what worked well, what needed improvement, and what they wanted to see in future surveys for … As part of this effort, the Consortium shared draft questionnaires with various stakeholders asking for … In order to determine whether the questionnaire items were understandable and meaningful to respondents … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html  

17. SOPS Community Pharmacy Database | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/sops/databases/pharmacy/index.html
    December 01, 2022 - More topics in this section SOPS® About SOPS SOPS Surveys … the Community Pharmacy Database Ambulatory Surgery Center Research Datasets for SOPS Surveys … Participation is free and open to all SOPS Community Pharmacy Survey users, provided the questionnaires … on Patient Safety Culture Database Report presents data from 331 community pharmacies and 2,157 respondents … pharmacy characteristics (average number of prescriptions filled per week and geographic region) and respondent

18. Modifying and Naming Your CAHPS Survey | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
    May 01, 2020 - Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Adding to the Core Questionnaire You can customize a CAHPS questionnaire to meet needs unique to your … Changing the Core Questionnaire Some organizations use CAHPS surveys as starting points for a modified … If you make these kinds of changes, the questionnaire is no longer considered a CAHPS survey. … their survey, and encourages the use of names that will be meaningful to respondents.

19. CAHPS Hospital Survey | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/cahps/surveys-guidance/hospital/index.html
    November 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … They also ask respondents to rate the hospital and indicate their willingness to recommend the hospital … Adult HCAHPS The  Adult Hospital Survey is a standardized questionnaire for people 18 and older who … Child HCAHPS The Child Hospital Survey is a standardized questionnaire for parents/guardians of children … https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html   Back

20. 2024 HCBS CAHPS Survey Database Chartbook (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2024-hcbs-chartbook.pdf
    January 01, 2024 - Proxy respondents could either be paid or unpaid in their role supporting the respondent. … Number of Respondents Percentage of Respondents HCBS CAHPS Survey only 14 2,721 45% HCBS CAHPS … The results for the core survey measures combine the core surveys with and without the Employment Module … Who Helped Respondents Who Worked to Find Their Job Who helped respondent find the job respondent … Program Type Suppression If there are fewer than 20 completed or partially completed surveys for a