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81. Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors, Volume 2: Eliciting Patient Narratives (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol2.pdf
    July 01, 2023 - Thus, surveys must be structured to allow respondents to recount these interactions in an order that … Our own (unpublished) data suggest that 79% of survey respondents who are not reporting on their own … If a survey instead asks respondents about “feeling unsafe” during their experiences as patients, a … persisting sequelae of diagnostic mishaps reported in elicited patient narratives 6 Virtually every respondent … relates to survey format and timing.

82. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (Beta) | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/news-and-events/events/webinar-121720.html
    December 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … by the survey, and how it differs from the Clinician & Group Survey 3.0. … Learn more: CAHPS Clinician & Group Survey . Speakers Caren Ginsberg, Ph.D. … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

83. Improving Response Rates and Representativeness for CAHPS Survey Data: An Overview of Web-First and Other Strategies (Webcast) | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/news-and-events/events/webinar-011124.html
    February 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … response rates and the representativeness of survey data, particularly for those surveys required by … Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to … Social Science Analyst CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality

84. Elements of an Evaluation Plan | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/assess/evaluation-plan.html
    January 01, 2023 - For example, you might use a single community survey to address questions about whether your audience … Surveys may be administered by mail, by telephone, in person, or over the Web. … What's needed for surveys? … One or two interviewers ask the key informants a set of "open-ended" questions that permit respondents … of these transcripts are used to identify themes, patterns, and variations across different kinds of respondents

85. Major Health Plan Quality Measurement Sets | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/talkingquality/measures/setting/health-plan/measurement-sets.html
    December 01, 2022 - Also, an NCQA-approved external survey organization must administer the CAHPS survey when it is part … CAHPS ® Health Plan Survey CAHPS refers to a family of standardized surveys that can be used to gather … The surveys are developed and supported by a consortium of researchers with funding from the Agency for … The CAHPS Health Plan Survey consists of over 40 items that ask the respondent to rate their experiences … For more information about the survey, visit the CAHPS website .

86. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
    February 01, 2020 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … What Surveys Are Addressed by This Guide? … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … ) or other CAHPS surveys.

87. SDOH Environmental Scan - Updated April 29, 2021 (xls file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sdoh/sdoh-environmental-scan.xlsx
    April 29, 2021 - /sahie.html N Y Y 2000 to 2001, 2005 to 2007, 2008 to 2018 Y American Community Survey, tax returns … Census Bureau American Community Survey (ACS) https://www.census.gov/programs-surveys/acs/data.html N … Census Bureau Currently displaying 2018 Y American Community Survey, HRSA Area Resource file, Behavioral … respondents who report asthma symptoms complete this survey. … N N* N* Household-level data 1995 to 2018 Y N N N N Y N These data consist of answers by household respondents

88. Resource List - AHRQ Hospital Survey (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-v2-resourcelist.pdf
    April 01, 2023 - Resource List - AHRQ Hospital Survey SOPS Hospital Survey Version 2.0 Resource List 1 Improving Patient … How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … for the Agency for Healthcare Research and Quality Updated April 2023 https://www.ahrq.gov/sops/surveys … The tools include surveys to fill out before and after a patient’s stay as well as specific resources … The extensive and growing use of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys

89. Understanding CAHPS Surveys: A Primer for New Users (Webcast) | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/news-and-events/events/webinar-011123.html
    January 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … and explained how they focus on patients' priorities, describe how they build on current research in survey … development and administration, and discussed how organizations use survey results to improve patient … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

90. June 3-21 | Data Submissions for Survey on Patient Safety Culture® Hospital Database | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/news/sops-data-submissions.html
    March 01, 2024 - Home News Newsroom June 3-21 | Data Submissions for Survey … on Patient Safety Culture® Hospital Database Voluntary data submission for AHRQ’s Surveys on … Hospitals may submit their most recent survey data administered any time between July 1, 2022 and June … The SOPS Hospital Database will be accepting data from the: SOPS Hospital Survey 2.0 . … Select to access survey and supporting materials and learn more about database submission .

91. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 1 of 2) | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
    February 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Because some qualitative methods are easier and less expensive to implement than surveys, they can be … First, it calculates the percent of respondents in each of the response categories for a CAHPS composite … To transform the scores, one would first transform the response values at the respondent level from 0

92. CAHPS Databases | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/cahps-database/index.html
    December 01, 2023 - Survey Database Child Hospital Survey Database Home and Community-Based Services Survey … Database Clinician & Group Survey Database Research Datasets for CAHPS Surveys … The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. … Participation in the CAHPS Databases is free and open to users of the selected surveys that comply with … AHRQ maintains four databases with aggregated results for selected CAHPS surveys.

93. Reporting CAHPS Survey Results to Consumers | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/consumer-reporting/index.html
    May 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Results to Consumers The reporting of survey results to consumers is central to the concept … Guidelines and Strategies Survey users can consult  guidelines for reporting CAHPS survey results   … Use of “Roll-Ups” To Report CAHPS Survey Results and Other Quality Measures .

94. Resource List - AHRQ Medical Office Survey (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medoffice-resourcelist.pdf
    April 01, 2023 - Resource List - AHRQ Medical Office Survey SOPS Medical Office Survey Resource List 1 Improving Patient … How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys … CAHPS® Surveys https://www.cahps.ahrq.gov/surveys-guidance/index.html The Consumer Assessment of Healthcare … This website provides information on the CAHPS® surveys, including the questionnaire and administration … CAHPS® Surveys 3. Institute for Patient- and Family-Centered Care 4.

95. About the CAHPS Program and Surveys | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/about-cahps/index.html
    April 01, 2024 - results, reporting survey results to interested audiences, and using the results to improve patients … on the various uses of survey data. … AHRQ's CAHPS User Network is responsible for making the survey products available and providing free … These individuals and organizations use the survey results to evaluate and compare healthcare providers … Learn more: Why Use a CAHPS Survey To Assess Patient Experience?

96. Hospital Survey on Patient Safety Culture | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/sops/surveys/hospital/index.html
    March 01, 2023 - Careers Contact Us Español FAQs Home SOPS® SOPS Surveys … More topics in this section SOPS® About SOPS SOPS Surveys … Safety Culture In 2004, the Agency for Healthcare Research and Quality (AHRQ) released the Surveys … Guide includes information on getting started, selecting a sample, administering web-based and paper surveys … https://www.ahrq.gov/sops/surveys/hospital/index.html   Back to Top

97. Patient Experience Measures from the CAHPS American Indian Survey (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
    December 11, 2017 - Types of Measures Like all CAHPS surveys, the CAHPS American Indian Survey generates three types of … • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessments … represent the experiences of respondents in the following areas: • Getting care quickly (composite … physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience

98. CAHPS Patient Experience Surveys and Guidance | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/index.html
    August 01, 2023 - For each survey, you can download formatted survey instruments, guidance for administering them, and … Information in the guidance documents is based on the survey developers' extensive research into best … practices in survey design and administration as well as analyses of data collected during the field … AHRQ does not require the use of any surveys or the use of a specific methodology for sampling or survey … For these surveys, please consult technical documentation from CMS for their survey administration requirements

99. AHRQ CVE Pilot Study_Hospital Final Report_11-2-2017 (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospitalvaluepilotreport.pdf
    November 01, 2017 - Surveys on Patient Safety Culture™ and SOPS™ are registered trademarks of AHRQ. … Week Respondent Characteristics Pilot Respondents Tenure in the Hospital Number Percent Less than … Overall Results by Hospital Respondent Characteristics 21 8. … of respondents who answered positively when looking at the survey items that measure each value and … Composite-Level and Item-Level Results by Hospital Bed Size Overall Results by Hospital Respondent

100. Supplemental Items for the CAHPS Clinician & Group Adult Survey: Communication Barriers | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html
     December 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … : Communication Barriers Population version: Adult Users of the CAHPS® Clinician & Group Survey … reverse response scale. *   *Guidance on reverse coding is available in Preparing Data from CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html