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161. Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-intro.pdf
     January 24, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction Best Practices for Administering … SOPS® Surveys Webcast January 24, 2024 1:00-2:00 PM ET Webcast Technical Info • Audio issues … Ph.D., Project Director, User Network for CAHPS and SOPS Westat Vice President 3 Agenda • AHRQ’s Surveys … on Patient Safety Culture® (SOPS®) Program • Best Practices for Administering SOPS Surveys ► Action … SOPS Resources • Submitting to the SOPS Databases • Q&A 4 Best Practices for Administering SOPS® Surveys

162. Slide 1
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cpi/about/mission/arra/arracer-slides.pptx
     October 15, 2013 - 19 20 Distribution of Major Orders Placed Using Contractor Codes 20 Consumer and Clinician Surveys … Understanding, Knowledge, Use, and Benefits 21 21 Surveys: Background Team developed one instrument … for clinicians Data collection was completed at two points in time one year apart (Wave 1 and Wave 2) Surveys … respondents indicated awareness of CER when prompted with its name A larger portion of clinicians indicated … Findings (Wave 2) 20% of clinician respondents indicated awareness of CER when prompted with its name

163. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - To read about and download the CG-CAHPS Survey, visit https://cahps.ahrq.gov/surveys-guidance/cg/ … Aside from the difference in timeframe, the content of the surveys is the same. … Moreover, they are eager to https://cahps.ahrq.gov/surveys-guidance/cg/index.html https://cahps.ahrq.gov … for Quality Improvement streamline their surveying efforts to minimize both the number of surveys … , targeting 45 completed surveys per physician per year.

164. Hospital Survey on Patient Safety Culture Version 2.0 (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-Hospital-Survey-2.0-English-05.18.21.docx
     June 09, 2016 - Hospital Survey on Patient Safety Culture Version 2.0 SOPS® Hospital Survey Version: 2.0 Language: … the survey in its entirety without modifications or deletions: · No changes to any of the survey item … survey after Section F, before the Background Questions section. … Hospital Survey on Patient Safety (Version 2.0) Instructions This survey asks for your opinions about … Thank you for completing this survey. 5

165. New Data Resources Provide Insights Into Patient Safety Risks | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/news/newsletters/e-newsletter/885.html
     October 01, 2023 - Featured Impact Case Study: University of Georgia Health Center Implements Results From AHRQ Survey on … Register for Nov. 1 Webinar on Overview of AHRQ’s Surveys on Patient Safety Culture™ for New Users . … Survey respondents rated UHC’s patient safety in terms of patient-centeredness, effectiveness, timeliness … Register for Nov. 1 Webinar on Overview of AHRQ’s Surveys on Patient Safety Culture™ for New Users … ET for an overview of AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) for new users.

166. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 2 of 2) | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/section5part2.html
     January 01, 2020 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Analyze CAHPS Survey Results 5.B. … Small-Scale Surveys A small-scale survey can be used to drill down on the experience behind CAHPS scores … Resources for Small-Scale Surveys Fowler FJ. Survey research methods. 4th ed. … Small-scale social survey methods . London: Continuum International; 2008.

167. SOPS® Nursing Home Survey Items and Composite Measures (Spanish) (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nhdim-sp-2-27-23-508.pdf
     March 01, 2023 - SOPS® Nursing Home Survey Items and Composite Measures (Spanish) SOPS® Nursing Home Survey Items and … To view the formatted survey, refer to the Nursing Home Survey - Spanish. … patientsafetyculture/medical-office/userguide/mosurveyguide.pdf https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys … /nursing-home/nhsurvey_sp_6-28-2021.pdf https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys … The two bilingual survey translators independently translated the survey.

168. Contact CAHPS | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/about-cahps/contact-us/index.html
     April 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … CAHPS Announcements Contact CAHPS Contact CAHPS CAHPS ® Surveys … CAHPSDatabase@westat.com 1-888-808-7108 Surveys Implemented by the Centers for Medicare & Medicaid … Services (CMS) CMS implements several CAHPS surveys.

169. SOPS® Hospital Database Information and Instructions for Requesting SOPS Hospital-Identifiable Data (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/InstructionsRequestingHosp-IdentifiableSOPSdata.pdf
     March 01, 2023 - Introduction The Surveys on Patient Safety CultureTM (SOPS®) Hospital Database is a central repository … for SOPS Hospital Survey data. … Hospital-identifiable data files do not identify individual respondents within hospitals. … report, publication, or presentation using hospital-identifiable SOPS Hospital Database data: “The Surveys … Surveys on Patient Safety Culture Research Databases Westat Phone: 1-855-959-2740 Email: SOPSResearchData

170. SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - English (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/value-efficiency-supplemental-item-english.pdf
     March 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - English SOPS … ® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey Language: English … • Purpose: This supplemental item set was designed for use with the core SOPS® Medical Office Survey … o No reordering of survey items. … www.ahrq.gov/sops/databases/medical-office/index.html https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys

171. SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - English (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-english-2023.docx
     January 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - English SOPS … ® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey Language: English Purpose … : This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help medical … Composite Measures: A composite measure is a grouping of two or more survey items that assess the same … No reordering of survey items.

172. Methods and Measures | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/evidencenow/projects/heart-health/research-results/research/methods/index.html
     March 01, 2021 - member survey.  … Respondent characteristics. … Oklahoma’s practice characteristics survey provides examples of these items (go to Practice Survey … 2-year period ( Mold et al., 2018 ) Context In addition to organization and infrastructure, the surveys … Practice capacity was measured using two instruments: Change Process Capability Questionnaire (CPCQ

173. SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/value-efficiency-supplemental-item-spanish.pdf
     March 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish SOPS … ® Value and Efficiency Supplemental Items for the SOPS Medical Office Survey Language: Spanish • Purpose … : This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help … item text and response options. o No reordering of survey items … www.ahrq.gov/sops/databases/medical-office/index.html https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys

174. SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish (doc file)
     preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-ve-suppl-item-set-spanish-2023.docx
     January 01, 2023 - SOPS® Value and Efficiency Supplemental Item Set for the SOPS Medical Office Survey - Spanish SOPS … ® Value and Efficiency Supplemental Items for the SOPS Medical Office Survey Language: Spanish Purpose … : This supplemental item set was designed for use with the core SOPS® Medical Office Survey to help medical … Composite Measures: A composite measure is a grouping of two or more survey items that assess the same … No reordering of survey items.

175. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/health-literacy/improve/precautions/tool2b.html
     March 01, 2024 - Steps to execute: We will display the surveys at the checkout desk. … the surveys. … Steps to execute: We will display the surveys at the checkout desk. … Steps to execute: We will leave the surveys in the exam room next to a survey box with pens/pencils … On a few occasions, the doctor came in while patient filling out survey so survey was not complete.

176. SOPS Bibliography | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/sops/bibliography/index.html
     January 01, 2024 - Surgery Centers (3) Topics Analyses Linking Composite Measures with Site and/or Respondent … Patient Safety Culture (85) Psychometric Analyses (73) Review Patient Safety Culture Articles or Surveys … SOPS Bibliography Browse or search for publications about the development and use of SOPS surveys … Development, pilot study, and psychometric analysis of the AHRQ Surveys on Patient Safety Culture™ (SOPS … Value of a value culture survey for improving healthcare quality.

177. Multiple Settings | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance/cg … : ahrq.gov/cahps/surveys-guidance/ich Nursing homes (long-stay, short-stay, family member surveys) … ) Web: ahrq.gov/cahps/surveys-guidance/echo Specialized Surveys: Cancer care—inpatient and outpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health

178. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/index.html
     to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey. … Explore CAHPS Surveys Each CAHPS survey is designed to assess patient experience in a specific health … Surveys and Guidance CAHPS surveys assess patient experience with healthcare services delivered … Using CAHPS Surveys Users of CAHPS surveys can review research on survey design and administration … They facilitate comparisons of CAHPS survey results by and among survey users.

179. Final Progress Report: Improving Medication Safety in Nursing Home Dementia Care (pdf file)
     preventiveservices.ahrq.gov/sites/default/files/2024-01/crystal-report.pdf
     January 01, 2024 - July of 2012.13 Public reporting served to define change targets and as a catalyst to action: one respondent … As a California respondent stated, “When you compare people to a benchmark and to their peers and they … In addition, special site visits focused on reviewing dementia care (focused dementia care surveys … As a respondent from Texas noted, “I think that we all were disgusted with being in last place in … Initiatives based in the survey and certification system, such as focused dementia care surveys in

180. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) | Agency for Healthcare Research and Quality
     preventiveservices.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15.html
     July 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … plans that have scored above the 80th percentile across all core measures in the CAHPS Health Plan Survey … Guide Patient Experience of Care: Inventory of Improvement Resources 2014 CAHPS ® Health Plan Survey