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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - Formatting Web-Based Surveys
Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the
questionnaire. … instead of sending a
postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed
questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for
mail surveys) or fill out the survey (for online surveys).
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preventiveservices.ahrq.gov/cahps/item-sets/index.html
April 01, 2024 - Only the CAHPS surveys below have specific supplemental items:
Health Plan Survey
Clinician & … Examining other characteristics of respondents. … and to support survey users in creating questionnaires that flow in a fashion that is consistent with … how respondents think about the topics. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct
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preventiveservices.ahrq.gov/cahps/surveys-guidance/nh/index.html
August 01, 2023 - Measures
Development of Family Member Survey
Development of Resident Surveys
Outpatient … English ( Word , 144 KB; PDF , 624 KB)
Spanish ( Word , 142 KB; PDF , 600 KB)
The two resident questionnaires … Family Member Survey
This survey asks respondents to report on their own experiences (not the resident's … 116 KB; PDF , 630 KB)
The Centers for Medicare & Medicaid Services requested development of this questionnaire … Nurses/Aides' Kindness/ Respect Towards Resident
Nursing Home Provides Information/ Encourages Respondent
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/AHRQ-Hospital-Survey-2.0-Users-Guide-5.26.2021.pdf
January 01, 2021 - respondents – can send
followup reminders or second surveys to
nonrespondents
Unable to track … If administering a confidential survey, identify nonrespondents who should
receive followup surveys. … nonrespondents, you may print
fewer surveys overall. … nonrespondents = 480), for a total of
1,280 printed surveys. … If you are using
identifiers to track respondents, distribute second survey packets only to
nonrespondents
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - methods. … Telephone
Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.;
2009.
Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.
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preventiveservices.ahrq.gov/cahps/faq/index.html
January 01, 2019 - Respondent acceptance . … feature that makes it easier for respondents to complete the questionnaires correctly and quickly. … A summary of a research meeting on advances in survey methodology
Burkhart Q, Orr N, Brown JA, et … Learn more in a summary of a research meeting on advances in survey methodology . … CAHPS survey results can be adjusted to account for external factors such as respondent age or other
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/index.html
April 01, 2024 - MB) includes information about:
Preparing a questionnaire,
Drawing a sample of potential respondents … FAQs About the Health Plan Survey
Why does the CAHPS Health Plan Survey ask respondents to continue … If respondents don’t recognize the health plan’s name, the survey invites them to fill in what they think … is the name and complete the questionnaire with that plan in mind. … The recommended number of completed questionnaires for the CAHPS Health Plan Survey is 300 per health
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preventiveservices.ahrq.gov/cahps/cahps-database/child-hcahps-database/index.html
March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and hospital/health system level are also available for approved … This CAHPS Data Tool presents the following data:
Overview: The number of respondents and hospitals … represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
July 01, 2018 - surveys only to nonrespondents.
4. … staff x 60% nonrespondents =
480), for a total of 1,280 printed surveys. … If you are using identifiers to track
respondents, distribute second survey packets only to
nonrespondents … If
you are using identifiers to track respondents, email/distribute
reminders only to nonrespondents … If
you are using identifiers to track respondents, email/distribute
reminders only to nonrespondents
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preventiveservices.ahrq.gov/cahps/cahps-database/hcbs-database/index.html
March 01, 2024 - Participation is free and open to all users of this survey, provided the questionnaires are administered … De-identified data files at the respondent and program type level are also available for approved research … This CAHPS Data Tool presents the following data:
Overview: The number of programs and respondents … represented in the most recent surveys. … Top Box Results: The percentage of survey respondents who chose the most positive score for a given
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/ascguide.pdf
April 01, 2015 - surveys only to
nonrespondents.
4. … staff x 60% nonrespondents = 12), for a
total of 32 printed surveys. … If you are using identifiers to track
respondents, distribute second survey packets only to
nonrespondents … If
you are using identifiers to track respondents, email/distribute
reminders only to nonrespondents … If you are using
identifiers to track respondents, email/ distribute reminders only to
nonrespondents
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preventiveservices.ahrq.gov/sops/databases/nursing-home/index.html
September 01, 2023 - More topics in this section
SOPS®
About SOPS
SOPS Surveys … Database
Community Pharmacy
Ambulatory Surgery Center
Research Datasets for SOPS Surveys … Participation is free and open to all SOPS Nursing Home Survey users, provided the questionnaires are … results by nursing home characteristics (bed size, ownership, census region, and urban/rural status) and respondent … of narrative findings and two appendixes, presenting data by nursing home characteristics and staff respondent
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
May 01, 2022 - to learn what worked well, what needed improvement, and what they wanted to see in future surveys for … As part of this effort, the Consortium shared draft questionnaires with various stakeholders asking for … In order to determine whether the questionnaire items were understandable and meaningful to respondents … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
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preventiveservices.ahrq.gov/sops/databases/medical-office/submission.html
January 01, 2024 - Database
The AHRQ Surveys on Patient Safety Culture ® (SOPS ® ) Medical Office Database is … Respondent-level survey data following the appropriate data file specifications for each medical office … respondents to be associated with the appropriate medical office where the respondents completed the … overall findings and results by medical office characteristics and respondent characteristics. … Accepted Versions of the Survey and Supplemental Item Sets
The AHRQ Surveys on Patient Safety Culture
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preventiveservices.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
May 01, 2020 - Analyzing CAHPS Survey Data
Modifying and Naming CAHPS Surveys
Translating Surveys … Adding to the Core Questionnaire
You can customize a CAHPS questionnaire to meet needs unique to your … Changing the Core Questionnaire
Some organizations use CAHPS surveys as starting points for a modified … If you make these kinds of changes, the questionnaire is no longer considered a CAHPS survey. … their survey, and encourages the use of names that will be meaningful to respondents.
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hospital/index.html
November 01, 2023 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Surveys … They also ask respondents to rate the hospital and indicate their willingness to recommend the hospital … Adult HCAHPS
The Adult Hospital Survey is a standardized questionnaire for people 18 and older who … Child HCAHPS
The Child Hospital Survey is a standardized questionnaire for parents/guardians of children … https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html
Back
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preventiveservices.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - To customize questionnaires, users can add supplemental items , including a structured series of open-ended … This reference period allows respondents to consider multiple experiences with care when answering the … Version 3.1
The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider … of potential respondents,
Collect the survey data,
Track responses, and
Use the survey results … Users of this survey may also want to consult the following guidance:
Translating CAHPS surveys into
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preventiveservices.ahrq.gov/cahps/helpful-resources/index.html
August 01, 2023 - and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data
Modifying and Naming CAHPS Surveys
Translating Surveys … Review a summary of the September 2018 research meeting on advances in survey methodology (PDF, 442 … develop items for your own purposes, as long as you retain all core items of the CAHPS questionnaire … Translating CAHPS Surveys (PDF, 246 KB)
Planning a CAHPS Survey Project
Review the steps involved
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
September 01, 2020 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Surveys … (PDF, 308 KB)
Getting Needed Care
Q9 Easy for respondent to get necessary care, tests, … or treatment
Q18 Respondent got appointment with specialists as soon as needed
Getting Care … Quickly
Q4 Respondent got care for illness/injury as soon as needed
Q6 Respondent … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2021-HSOPS2-Database-Report-Part-I-508-rev0921.pdf
January 01, 2021 - Surveys on Patient Safety Culture (SOPS) Hospital Survey 2.0: 2021 User Database Report Part I
SURVEYS … Surveys on Patient Safety CultureTM
(SOPS®) Hospital Survey 2.0: 2021 User Database Report. … Statistic
Average number of respondents per hospital (range: 26 to 4,686) 511
Average number of surveys … Distribution of 2021 SOPS Hospital 2.0 Database by Staff Position
Respondent Characteristics Respondents … Distribution of 2021 SOPS Hospital 2.0 Database by Unit/Work Area
Respondent Characteristics Respondents