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321. CAHPS Bibliography | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/bibliography/index.html?page=3
     January 01, 2024 - Search Citations Search by keyword or author name Search   Surveys … Analysis (185) Health Information Technology (HIT) (3) Health Literacy (6) International Surveys … CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Effects of survey mode on Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey … Web-based patient experience surveys to enhance response rates: A Prospective Study.

322. Strategy 6A: Open Access Scheduling for Routine and Urgent Appointments | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
     March 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Table 6.A-1 shows aggregated results from surveys fielded in 2016. Table 6.A-1. … How often respondents got needed care: Percent answering never or sometimes   2016 Adult 6-Month … Survey 3.0 2016 Child 6-Month Survey 3.0 2016 Adult 12/6-Month Survey 2.0 Getting timely appointments

323. Ambulatory Procedure/Surgery Center Survey on Patient Safety (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc-survey.pdf
     June 06, 2018 - Ambulatory Procedure/Surgery Center Survey on Patient Safety SOPS … , and preparing and analyzing data, and producing reports, please read the Survey User’s Guide … Answer only about the facility where you received this survey. … The survey will take about 10 minutes to complete. … Thank you for completing this survey. 4 Ambulatory Surgery Center Survey on Patient Safety SECTION

324. AHRQ’s Primary-Care Related Data Resources | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/ncepcr/data-resources/index.html
     January 01, 2024 - The CAHPS Clinician and Group surveys are used to evaluate patient experience in medical offices or … Patients are the best, or sometimes the only source of the information collected by the CAHPS surveys … Medical Expenditure Panel Survey The Medical Expenditure Panel Survey (MEPS) is a nationally representative … Surveys on Patient Safety Culture AHRQ’s Surveys on Patient Safety Culture (SOPS) Medical Office survey … The Medical Office SOPS survey also has two optional supplemental items sets for survey customization

325. CAHPS Elicitation Protocol Webcast (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
     January 01, 2017 - Severyn Group www.ahrq.gov/cahps Two Options for Administration • As part of the Clinician & Group Survey … • To take advantage of the sampling frame for the survey • To facilitate linking of narrative responses … • On its own • To hear directly from specific groups of patients • To obtain ongoing feedback when survey … 37 www.ahrq.gov/cahps Invitation and Reminder Letters/Emails • Standard recommendations: • Let respondents … know how their comments are likely to be used • Reassure respondents that their comments will be

326. AHRQ Views: 20 Years of Innovation From the Digital Healthcare Research Program | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/news/newsletters/e-newsletter/901.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #554, Characteristics of Young Adults … Findings Available From 2024 Surveys on Patient Safety Culture® Medical Office Database Results from … AHRQ’s Surveys on Patient Safety Culture® (SOPS®) Medical Office: 2024 User Database Report are now … vs. multispecialty, primary care specialty, specific specialty, ownership and geographic region) and respondent

327. Enhancing Safety for Patients with Limited English Proficiency Train-the-Trainer Instructor Guide (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
     November 19, 2008 - Before we start the module, I‟d like you to complete some baseline surveys. … You will have 10 minutes to complete these surveys. … (Collect baseline surveys and thank participants.) … Outcomes Survey. … As a reminder, you do not have to put your names on any of the survey questionnaires.

328. Follow-up Practice Survey Codebook Including Core and Optional Items (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-6mon-post-intervention.pdf
     August 23, 2018 - Follow-up Practice Survey … Once you have made your final decisions, please share your completed survey instrument and codebook … Variable Name/ Core- optional Status Item Please complete the following survey, which is designed … We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … In these cases, surveys should be programmed such that each response category for a check all that apply

329. CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html
     July 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … They are designed to be administered as part of the Clinician & Group Survey , not on their own. … Browse the Health Information Technology Items for the Clinician & Group Survey . … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html  

330. Apr. 9-11: Medical Expenditure Panel Survey | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/news/meps-workshop.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Home News Newsroom Apr. 9-11: Medical Expenditure Panel Survey … Blog Newsletter Events Apr. 9-11: Medical Expenditure Panel Survey …  Date: Apr. 9-11 This free workshop from AHRQ’s Medical Expenditure Panel Survey (MEPS) will … originally created February 2024 Internet Citation: Apr. 9-11: Medical Expenditure Panel Survey

331. AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/patient-safety/settings/long-term-care/index.html
     September 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … AHRQ's Quality & Patient Safety Programs by Setting: Long-Term Care CAHPS ® Nursing Home Survey … The surveys are developed from the patient’s perspective on what’s important to measure. … Nursing Home Survey on Patient Safety Culture is a staff-administered survey that helps nursing homes

332. Maine Hospital Speeds Patients’ Admitting Time from the Emergency Department After Using AHRQ Tools | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/news/newsroom/case-studies/202001.html
     April 01, 2020 - department into a hospital unit after implementing team training tools based on results from the AHRQ Surveys … on Patient Safety Culture™ (SOPS®) Hospital Survey.  … an ED patient by 10 minutes after changes were implemented based on information gained from the AHRQ Surveys … on Patient Safety Culture™ (SOPS®) Hospital Survey . … Coordination, Emergency Department, Patient Experience, Patient Safety, Quality of Care, Surveys

333. Patient Narratives Can Catalyze Staff Improvement and Bolster Survey Scores | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/news/newsletters/e-newsletter/900.html
     February 01, 2024 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #554,  Characteristics of Young Adults … Today's Headlines: Patient Narratives Can Catalyze Staff Improvement and Bolster Survey Scores . … Patient Narratives Can Catalyze Staff Improvement and Bolster Survey Scores Patient narratives—feedback … from patients in their own words, collected through structured open-ended survey questions—can help … Use of the tool, which included AHRQ’s CAHPS® Clinician & Group Survey with Narrative Item Sets ,

334. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Improving Patient Experience Many researchers study the feasibility and value of using CAHPS surveys … Changes that are not captured in CAHPS surveys include care management to support medical and chronic … Reasons Primary Care Practices Chose Patient Experience Surveys during Patient-Centered Medical Home … How much does the conventional open-ended question sequence in experience surveys elicit experiences

335. EvidenceNOW: Practice Survey Codebook, EHRs | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/evidencenow/projects/heart-health/research-results/research/survey-codebook-ehr.html
     March 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Advancing Heart Health Research and Results Results EvidenceNOW: Practice Survey … Codebook, EHRs Oregon Cooperative Resource: Practice Survey Code Book: Electronic Health … 2021 Page originally created January 2019 Internet Citation: EvidenceNOW: Practice Survey … https://www.ahrq.gov/evidencenow/projects/heart-health/research-results/research/survey-codebook-ehr.html

336. Development of the CAHPS Health Information Technology Item Set | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
     July 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … In June 2006, AHRQ hosted a meeting with health IT and CAHPS survey experts, as well as stakeholders … 2013 to align the questions and placement instructions with the 2.0 version of the Clinician & Group Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html

337. Gap Analysis Facilitator's Guide: Appendix A | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apa.html
     August 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … ___   Patient and family advisory council: membership and bylaws ___ Safety survey … or other quality survey, such as patient satisfaction results Safety attitudes questionnaire AHRQ … Hospital Survey on Patient Safety Culture Hospital patient satisfaction survey Employee engagement … surveys ___ ___ ___ ___ Board minutes or reports related to quality and safety

338. Health Literacy Universal Precautions Toolkit, Third Edition (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/pdsa-worksheet.pdf
     March 01, 2024 - We will display the surveys at the checkout desk. 2. … the surveys. 3. … We will leave the surveys in the exam room next to a survey box with pens/pencils. 2. … • On a few occasions, the doctor came in while patient filling out survey so survey was not complete … Survey your patients. Act on your results.

339. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     October 29, 2018 - Collection of Patient Comments in ACN  Press Ganey (PG) is the third-party vendor – Administers the surveys … via mail and e-mail – Collects the surveys – Houses the survey data and patient comments – Provides … • 5-question Elicitation Protocol • PG survey • 3-question PG protocol • PG survey • 3-question … PG protocol Phase 2 Intervention Sites (N=6) Phase 2 Control Sites (N=3) • PG survey • 5-question … Elicitation Protocol • Enhanced feedback • PG survey • 3-question PG protocol • Enhanced feedback

340. The SHARE Approach—Putting Shared Decisionmaking Into Practice: A User’s Guide for Clinical Teams | Agency for Healthcare Research and Quality
     monahrq.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-8.html
     September 01, 2020 - Patients receive a free video/DVD, booklet, and questionnaire to help prepare them for their initial … By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more informed … All CAHPS surveys include a core set of items that must be included in the survey. … AHRQ's CAHPS Clinician & Group Survey ( http://www.ahrq.gov/cahps/surveys-guidance/cg/index.html ) … These surveys are available in English and Spanish.