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healthcare411.ahrq.gov/news/newsroom/case-studies/202001.html
April 01, 2020 - department into a hospital unit after implementing team training tools based on results from the AHRQ Surveys … on Patient Safety Culture™ (SOPS®) Hospital Survey. … an ED patient by 10 minutes after changes were implemented based on information gained from the AHRQ Surveys … on Patient Safety Culture™ (SOPS®) Hospital Survey . … Coordination,
Emergency Department,
Patient Experience,
Patient Safety,
Quality of Care,
Surveys
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healthcare411.ahrq.gov/news/newsletters/e-newsletter/900.html
February 01, 2024 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #554, Characteristics of Young Adults … Today's Headlines:
Patient Narratives Can Catalyze Staff Improvement and Bolster Survey Scores . … Patient Narratives Can Catalyze Staff Improvement and Bolster Survey Scores
Patient narratives—feedback … from patients in their own words, collected through structured open-ended survey questions—can help … Use of the tool, which included AHRQ’s CAHPS® Clinician & Group Survey with Narrative Item Sets ,
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healthcare411.ahrq.gov/cahps/quality-improvement/research/index.html
March 01, 2024 - and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Databases
Webcasts … Improving Patient Experience
Many researchers study the feasibility and value of using CAHPS surveys … Changes that are not captured in CAHPS surveys include care management to support medical and chronic … Reasons Primary Care Practices Chose Patient Experience Surveys during Patient-Centered Medical Home … How much does the conventional open-ended question sequence in experience surveys elicit experiences
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healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html
July 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys … Children with Chronic Conditions
People with Mobility Impairments
Using CAHPS Surveys … They are designed to be administered as part of the Clinician & Group Survey , not on their own. … Browse the Health Information Technology Items for the Clinician & Group Survey . … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/index.html
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healthcare411.ahrq.gov/evidencenow/projects/heart-health/research-results/research/survey-codebook-ehr.html
March 01, 2021 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Advancing Heart Health Research and Results
Results
EvidenceNOW: Practice Survey … Codebook, EHRs
Oregon Cooperative
Resource: Practice Survey Code Book: Electronic Health … 2021
Page originally created January 2019
Internet Citation: EvidenceNOW: Practice Survey … https://www.ahrq.gov/evidencenow/projects/heart-health/research-results/research/survey-codebook-ehr.html
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healthcare411.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apa.html
August 01, 2022 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … ___
Patient and family advisory council: membership and bylaws
___
Safety survey … or other quality survey, such as patient satisfaction results
Safety attitudes questionnaire
AHRQ … Hospital Survey on Patient Safety Culture
Hospital patient satisfaction survey
Employee engagement … surveys
___
___
___
___
Board minutes or reports related to quality and safety
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healthcare411.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
July 01, 2022 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys … Children with Chronic Conditions
People with Mobility Impairments
Using CAHPS Surveys … In June 2006, AHRQ hosted a meeting with health IT and CAHPS survey experts, as well as stakeholders … 2013 to align the questions and placement instructions with the 2.0 version of the Clinician & Group Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/HIT/Development-HIT-Item-Set.html
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/pdsa-worksheet.pdf
March 01, 2024 - We will display the surveys at the checkout desk.
2. … the surveys.
3. … We will leave the surveys in the exam room next to a survey box with
pens/pencils.
2. … • On a few occasions, the doctor came in while patient filling out survey so
survey was not complete … Survey your patients.
Act on your results.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
October 29, 2018 - Collection of Patient Comments in ACN
Press Ganey (PG) is the third-party vendor
– Administers the surveys … via mail and e-mail
– Collects the surveys
– Houses the survey data and patient comments
– Provides … • 5-question Elicitation
Protocol
• PG survey
• 3-question PG protocol
• PG survey
• 3-question … PG protocol
Phase 2 Intervention Sites
(N=6)
Phase 2 Control Sites
(N=3)
• PG survey
• 5-question … Elicitation
Protocol
• Enhanced feedback
• PG survey
• 3-question PG protocol
• Enhanced feedback
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healthcare411.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-8.html
September 01, 2020 - Patients receive a free video/DVD, booklet, and questionnaire to help prepare them for their initial … By giving consumers access to the CAHPS survey results, survey sponsors aim to make consumers more informed … All CAHPS surveys include a core set of items that must be included in the survey. … AHRQ's CAHPS Clinician & Group Survey ( http://www.ahrq.gov/cahps/surveys-guidance/cg/index.html ) … These surveys are available in English and Spanish.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sdoh/SDOH-overview-presentation.pdf
July 01, 2022 - descriptive statistics in the county, ZIP, tract summary tabs)
Documentation File Excerpts, American
Community … Counties in 2020
Source: AHRQ SDOH Database, version 1, from 2020 SAIPE and 2016-
2020 American Community … MEPS-HC is the Medical Expenditure Panel Survey-Household Component. … Healthcare Context
Documentation
Documentation
User Notes
Documentation File Excerpts, American Community … Survey
Documentation File Excerpts, American Community Survey
Documentation File Excerpt, Census
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healthcare411.ahrq.gov/sops/contact-us/index.html
June 01, 2020 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … More topics in this section
SOPS®
About SOPS
SOPS Surveys … Announcements
International Users
Contact SOPS
Contact SOPS
SOPS ® Surveys … Contact the SOPS General Technical Assistance (TA) team with questions about survey administration … , survey materials and resources, and international use of SOPS surveys.
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healthcare411.ahrq.gov/news/newsletters/e-newsletter/848.html
January 01, 2023 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Now Available: AHRQ’s Surveys on Patient Safety Culture ™ Nursing Home Survey, 2023 User Database Report … Now Available: AHRQ’s Surveys on Patient Safety Culture ™ Nursing Home Survey, 2023 User Database Report … Results from AHRQ’s s Surveys on Patient Safety Culture ™ (SOPS ® ) Nursing Home Survey: 2023 User … The new report shows an average 54 percent of respondents gave their nursing home an overall rating of
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-intro-slides.pdf
November 16, 2021 - • Purpose of CAHPS Narrative Items
• Updated Narrative Item Sets for the CAHPS Clinician &
Group Survey … Items
• CAHPS Narrative Item Sets consist of a structured series of
open-ended questions that prompt survey … respondents to tell a
clear and comprehensive story about their experiences in their
own words
• … They are intended to complement the core set of closed-ended
questions in a CAHPS survey
• They provide … They are developed and tested with the same degree of scientific
rigor as the CAHPS closed-ended survey
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healthcare411.ahrq.gov/teamstepps/instructor/essentials/implguide.html
November 01, 2018 - , Patient and Staff Satisfaction Survey, TeamSTEPPS Teamwork Perceptions Questionnaire, and site-specific … , Patient and Staff Satisfaction Survey, TeamSTEPPS Teamwork Perceptions Questionnaire, and site-specific … Measurement tools: AHRQ Patient Safety Culture Survey (Hospital Survey on Patient Safety), Patient and … Staff Satisfaction Survey, TeamSTEPPS Teamwork Perceptions Questionnaire, Team Performance Observation … Surveys,TeamSTEPPS Teamwork Perceptions Questionnaire, Team Performance Observation Tool, and site-specific
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healthcare411.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
September 01, 2023 - Experience-of-care measurement surveys and comments do address this but can do more to identify opportunities … When adding new questions to surveys, care should be taken to solicit information that is actionable … When it debuted 28 years ago, the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … CAHPS surveys quickly became the gold standard for understanding patients’ care experiences across institutions … The CAHPS Health Plan Survey was the first nationally available survey that was statistically valid
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healthcare411.ahrq.gov/evidencenow/projects/heart-health/research-results/research/cost-survey.html
March 01, 2021 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … Heart Health Research and Results
Research Design and Methods
EvidenceNOW: Cost Survey … Managing Urinary Incontinence
Tools for Change
EvidenceNOW: Cost Survey … , National Evaluator
Oregon Cooperative
Resource: EvidenceNOW: Cost Survey (PDF, 180.2 KB … March 2021
Page originally created January 2019
Internet Citation: EvidenceNOW: Cost Survey
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/WorkplaceSafetyForNursingHomes.pdf
January 01, 2023 - Development, Pilot Study, and Psychometric Analysis of the AHRQ Surveys on
Patient Safety Culture™ ( … Mark Linzer’s Mini-Z 2.0 survey tool (https://www.professionalworklife.com/mini-z-survey). … https://www.ahrq.gov/sops/surveys/nursing-home/index.html
https://www.ahrq.gov/sops/databases/nursing-home … /index.html
https://www.ahrq.gov/sops/databases/nursing-home/index.html
https://www.ahrq.gov/sops/surveys … /nursing-home/supplemental-items/workplace-safety.html
https://www.ahrq.gov/sops/surveys/nursing-home
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
May 01, 2017 - and other providers seeking to improve their performance
in the domains of quality measured by CAHPS surveys … and business
outcomes, make a compelling case for improving patient experience as measured by
CAHPS surveys … These surveys are conducted annually with results
reported publicly on the Medicare Plan Finder Web … The use of patient satisfaction surveys and alternate coding procedures to
predict malpractice risk. … Examining the role of patient
experience surveys in measuring health care quality.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - 2011
© MHQP 2017
MHQP’s Measurement and Public Reporting
Patient Experience
Annually over 250K surveys … comparable answers and rank
providers similarly when compared with existing long form statewide
surveys … and
Patient Comments - Adult survey
Total number of patient comments: 1411
Percent of responders … Innovations
MHQP’s 2016 Patient Experience Survey and Patient Comments -Adult survey
MHQP’s 2016 Patient … Experience Survey and Patient Comments -Pediatric survey
Patient Comments: Examples of Narratives Categorized