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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.docx
January 01, 2012 - practices can help:
Improve quality and safety
Improve financial performance
Improve CAHPS® Hospital Survey … efforts, increased diagnostic tests, and a greater need for referrals.10,11
Improved CAHPS Hospital Survey … scores and patient experiences of care
Many of the CAHPS Hospital Survey measures reflect key elements … growth in both inpatient and outpatient volume.8 These experiences are bolstered by findings from a survey … HCAHPS fact sheet (CAHPS hospital survey): Centers for Medicare and Medicaid Services; 2010 [updated
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - for continuing education credits, please complete the post-training quiz and the course
evaluation survey
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/medread-tools.pdf
July 28, 2016 - https://www.cms.gov/Medicare/Provider-Enrollment-and-Certification/SurveyCertificationGenInfo/Downloads/Survey-and-Cert-Letter
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/ta/prp/prp-wound-care.pdf
September 17, 2020 - cross-sectional (i.e., non-
longitudinal) studies, before-after studies that do not
have a comparison group, survey … bias,
inconsistency and
imprecision)
Quality of life
(Chronic Lower Limb
Venous Insufficiency
Questionnaire
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-i.pdf
July 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Shared Decision-Making
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.I. Shared Decision-Making
Visit the AHRQ We…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6m.pdf
October 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Group Visits
The CAHPS Ambulatory Care
Improvement Guide
Practical Strategies for Improving Patient Experience
Section 6: Strategies for Improving Patient Experience with
Ambulatory Care
6.M. Group Visits
Visit the AHRQ Website for the full Gu…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Closing
QUESTIONS AND ANSWERS
29
How to Ask a Question
• Question and Answer
► Select Q&A
► Type question in the box that
opens
► Make sure “All Panelists” is
selected
30
CAHPS Updates
Sign up for email updates
31
Questions or Comments?
E-mail:…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-ginsberg.pdf
December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Ginsberg
Welcome from AHRQ
Caren Ginsberg, Ph.D.
Director, SOPS and CAHPS Programs
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality (AHRQ)