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541. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     May 23, 2022 - AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … of care Standardized surveys: What happened to the patient in the care encounter, or how often did … Narrative Item Sets Narrative items are a structured series of open-ended questions that: ► Prompt survey … respondents to tell a story about their experiences in their own words; ► Complement the core set … of closed-ended CAHPS survey questions; and ► Provide value-added information that is helpful patients

542. National Healthcare Quality and Disparities Report
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/chartbooks/asian-nhpi/asian-nhpi-chartbook.pptx
     May 15, 2020 - Source: 2017 American Community Survey 1 Year Estimates – U.S. Census Bureau. … , Self-Administered Questionnaire, 2008-2016. … , Self-Administered Questionnaire, 2002-2016. … excluding nonrespondents. … excluding nonrespondents.

543. CAHPS Clinician & Group Adult Survey 3.1 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
     December 01, 2020 - CAHPS Clinician & Group Adult Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … o Descriptions of major item sets are available at https://www.ahrq.gov/cahps/surveys- guidance/item-sets … /cg/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

544. Supplemental Items for Medical Office SOPS | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/sops/surveys/medical-office/supplemental-items/index.html
     May 01, 2021 - More topics in this section SOPS® About SOPS SOPS Surveys … Contact SOPS Supplemental Items for Medical Office SOPS All SOPS ® surveys … optional supplemental items that users may add to assess content in areas not included in the core questionnaire … No reordering of survey items. … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/index.html  

545. Development and Validation of the Medication Administration Error Reporting Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Wakefield2.pdf
     January 01, 2003 - For the first two sections, respondents indicate agreement with each item using a Likert-type scale, … Medication Administration Error Reporting Survey 481 Survey respondents Over the past 10 years, … and 2001 surveys have not been previously published. … hospitals; 862 surveys were returned from 21 hospitals in 1998; and 295 surveys were returned from … The distribution of respondents from rural, rural referral, and urban hospitals in Iowa is included

546. Introducing the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/ascwebcast0715_transcript.pdf
     September 01, 2015 - And our respondents included not just doctors and nurses, as you can see here, but also certified or … And you can see here that 87 percent respondents, on average, across the pilot sites gave their ASC an … And so you can see here on average across the pilot ASCs 92 percent of respondents reported that team … the center to take the respondent-level data and put it into the Excel tool and it will automatically … Twenty-two out of 30 surveys were completed.

547. Introducing the CAHPS Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/1_carla_zema_intro.pdf
     January 22, 2015 - Introducing the CAHPS Child Hospital Survey Introducing the CAHPS Child Hospital Survey A Webcast … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … Surveys Hospital In-Center Hemodialysis Nursing Home Ambulatory Care Surveys Clinician & … Core CAHPS Design Principles CAHPS Family of Surveys CAHPS Consortium Child HCAHPS Survey Development … HCAHPS Survey – Adult vs.

548. CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-eng-653a.doc
     April 18, 2011 - CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument CAHPS® Nursing Home Survey Version … You may choose to answer this survey or not. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

549. Developing Invitation Messages that Increase Survey Response Rates - Shaller (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-shaller.pdf
     January 01, 2017 - • The aim of the studies was to identify effective wording of transition messages for motivating respondents … Narrative Item Set A structured series of 5 open-ended questions that: • Prompts survey respondents … Respondents were given a yes/no option. … Respondents were given another yes/no response option. … with Patient-Centered Medical Home (PCMH) items • Administered by web • Respondents were randomly

550. Introducing the CAHPS Child Hospital Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/5_carla_zema_closing.pdf
     February 11, 2015 - www.cahps.ahrq.gov Child HCAHPS Survey and Guidance Available on the CAHPS Web site: https:// … cahps.ahrq.gov/surveys- guidance/hospital/instructions/hospinstructions.html • Overview of the Survey … • Fielding guidance (forthcoming) • Analysis guidance (forthcoming) 58 https://cahps.ahrq.gov/surveys-guidance … /hospital/instructions/hospinstructions.html https://cahps.ahrq.gov/surveys-guidance/hospital/instructions … • Evaluation Survey • Please complete the evaluation survey. Your feedback is important to us.

551. Introducing the CAHPS Cancer Care Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-evensen.pdf
     June 13, 2017 - Introducing the CAHPS Cancer Care Survey Overview of CAHPS Cancer Care Survey Christian Evensen, … Steve Garfinkel  Kourtney Ikeler  San Keller 22 CAHPS for Cancer Care is Unique Among CAHPS Surveys … reports for participating sites Obtaining the CAHPS trademark  Dissemination 24 Three Parallel Surveys … Acknowledgements – AIR Team CAHPS for Cancer Care is Unique Among CAHPS Surveys Development Included … : Three Parallel Surveys Final Survey Content Core Survey Six Core Domains Single Items in Core

552. Celebrating 25 Years of the CAHPS Program | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/cahps/about-cahps/25timeline.html
     April 01, 2024 - Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The range of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients … The CAHPS Consortium is responsible for conceiving, developing, testing, and refining CAHPS surveys based … This first narrative item set prompts survey respondents to tell a clear and comprehensive story about … surveys, CAHPS researchers continually investigate and test the impact of different survey modes and

553. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     August 06, 2018 - 8 9 AHRQ Surveys on Patient Safety Culture Surveys of staff about the extent to which the organizational … 2012) Ambulatory Surgery Center (2015) 10 SOPS Databases Hospital 630 Hospitals 382,834 respondents … Nursing Home 209 Nursing homes 12,395 respondents Medical Office 2,437 Medical offices 35,523 … respondents Community Pharmacy 255 Pharmacies 1,603 respondents Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture SOPS Databases Hospital SOPS Supplemental Items

554. Summary and Next Steps in Response to Federal Register Notice (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
     January 01, 2015 - This change would make the CG-CAHPS Survey consistent with surveys being implemented by the Centers … • Greater likelihood that respondents will select the extreme categories (“Never” or “Always”) because … • Non-representativeness of respondents because a larger proportion of the sample may be higher utilizers … • Recall error due to respondents reporting on experiences outside of the 6-month recall period ( … • Reduced item- and composite-level reliability as a result of fewer respondents responding affirmatively

555. FileNewTemplate
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module10.pptx
     March 07, 2019 - Level II - Learning 30-item self-report tool Respondents rate their agreement with items on a 5-point … The TeamSTEPPS Teamwork Attitudes Questionnaire was designed to measure the participant attitudes about … Level II - Learning and Level III - Behavior 35-item self-report tool Respondents rate their agreement … The perceptions questionnaire is completed by individual members of the team. … Survey Toolkit Survey forms Survey items and dimensions Survey User’s Guide Comparative Database and

556. CAHPS: Assessing Healthcare Quality From the Patient's Perspective (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
     July 01, 2022 - Overview of CAHPS Surveys The CAHPS surveys assess healthcare quality by asking patients to report on … Survey ■ Hospice Survey ■ Home Health Care Survey ■ Surgical Care Survey Patient Experience With … ■ Nursing Home Surveys ■ Outpatient and Ambulatory Surgery Survey Finally, CAHPS surveys are available … ■ CAHPS surveys consist of a core set of questions that are administered to all respondents in a … ■ Descriptions of CAHPS surveys ■ Formatted surveys, evidence-based guidance on survey administration

557. Summary of Analyses of American Indian Field Test (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/about/PROD_AI_FieldTestRpt.pdf
     September 25, 2006 - researchers through a process that involved asking respondents to complete the survey themselves and … Respondents generally had little difficulty in understanding survey items, however, some items required … Two weeks after mailing the survey, respondents received a reminder letter asking them to complete and … Respondents who completed and returned the survey were mailed a thank you letter with a $10 Wal-Mart … Respondents to the survey reported that the clinic they visited most often in the last 12 months to

558. Improving Patient Experience: Data Analysis Methods webcast - Wellstar (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
     March 03, 2021 - Wellstar Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys … - family waiting Staff using medical terms that are not understood Families upset about Surveys … go out 3 months after the patient expires Patient arrives & dies <24 hrs: Are surveys sent for … What seems like a simple measure, such as listening, has a multitude of factors for each respondent … wellstar.org Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys

559. About the CAHPS Ambulatory Care Improvement Guide (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/1-about/cahps-ambulatory-care-guide-section-1.pdf
     May 01, 2017 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across … : the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … HCAHPS) or other CAHPS surveys.

560. BLADDER SCAN – POLICY #2202 12/11/06 (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/resources/tools/improve/discussion-guide.docx
     March 01, 2017 - These surveys can be used to: · Raise staff awareness about resident safety and why it is so important … The survey is available in English and Spanish in the Nursing Home Survey Toolkit. … discuss next steps. · Describe what “safety culture” means and how it is measured. · Review the number of surveys … nursing home characteristics such as bed size, ownership, urban/rural status and census region; and respondent … For questions about submitting your survey data to the AHRQ Nursing Home Survey on Patient Safety Culture