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401. CAHPS® Clinician & Group Survey with Patient-Centered Medical Home Items (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh.pdf
     October 30, 2020 - Survey users may change “provider” to “doctor” throughout the questionnaire. … For guidance, please see Preparing a Questionnaire Using the CAHPS Clinician & Group Survey. … File name: adult-eng-cg30-PCMH-2352a.docx Last updated: October 30, 2020 https://www.ahrq.gov/cahps/surveys-guidance … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … Additional guidance is available in Preparing a Questionnaire Using the CAHPS Clinician & Group Survey

402. Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors, Volume 2: Eliciting Patient Narratives (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol2.pdf
     July 01, 2023 - Thus, surveys must be structured to allow respondents to recount these interactions in an order that … Our own (unpublished) data suggest that 79% of survey respondents who are not reporting on their own … If a survey instead asks respondents about “feeling unsafe” during their experiences as patients, a … persisting sequelae of diagnostic mishaps reported in elicited patient narratives 6 Virtually every respondent … relates to survey format and timing.

403. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … /modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … Clinician & Group Narrative Item Set Page 7 Oversight of Vendors Organizations that administer CAHPS surveys

404. TeamSTEPPS for Office-Based Care: Measurement | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/teamstepps/officebasedcare/module10/office_msmt.html
     September 01, 2015 - TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) for Office-Based Care. … Level II—Learning. 30-item self-report tool: Respondents rate their agreement with items on … Care Level II—Learning and Level III—Behavior. 35-item self-report tool: Respondents rate their … Teamwork Perceptions Questionnaire (T-TPQ) for Office-Based Care. … Survey Toolkit: Survey forms. Survey items and dimensions. Survey User's Guide.

405. PowerPoint Presentation
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module10/ts2-0ltc_module10_slides_msmt.pptx
     February 03, 2006 - Care Learning Benchmarks Team Performance Observation Tool for Long-Term Care Teamwork Perceptions Questionnaire … (T-TAQ) for Long-Term Care Level II Learning 30-item self-report tool Respondents rate their agreement … (T-TPQ) for Long-Term Care Level II Learning and Level III Behavior 35-item self-report tool Respondents … important to resident safety (e.g., teamwork, compliance with procedures) One question about whether respondents … Nursing Home Survey Toolkit Survey forms Survey items and dimensions Survey User’s Guide Data entry and

406. Elements of an Evaluation Plan | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/talkingquality/assess/evaluation-plan.html
     January 01, 2023 - For example, you might use a single community survey to address questions about whether your audience … Surveys may be administered by mail, by telephone, in person, or over the Web. … What's needed for surveys? … One or two interviewers ask the key informants a set of "open-ended" questions that permit respondents … of these transcripts are used to identify themes, patterns, and variations across different kinds of respondents

407. CHIPRA Pediatric Quality Measures Program (PQMP) Candidate Measure Submission Form (CPCF) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-section-5.8.pdf
     January 01, 2014 - The study population consisted of over 136,000 randomly sampled adult respondents who were inpatients … Environment, Overall Rating, Responsiveness Investigators sought to develop inpatient and outpatient questionnaires … The investigators developed separate “Quality of Care Monitors” questionnaires for inpatients and outpatients … A patient survey system to measure quality improvement: questionnaire reliability and validity. … Fifty-two percent of respondents felt that older children should receive more attention.

408. Tip Sheet: Improving Response Rates on the AHRQ Surveys on Patient Safety Culture (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/sopstipsheet.pdf
     November 05, 2013 - Tip Sheet: Improving Response Rates on the AHRQ Surveys on Patient Safety Culture Tip Sheet: Improving … Response Rates on the AHRQ Surveys on Patient Safety Culture This Tip Sheet will help you understand … A survey response rate is the number of completed surveys returned by eligible respondents divided by … For Web surveys, send short weekly thank you/reminder emails. … Staff are more likely to participate in future surveys when they know the results will be used for

409. SITUATION MONITORING
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt-ig.pptx
     January 20, 2006 - The TeamSTEPPS Teamwork Attitudes Questionnaire, or T-TAQ, was designed to measure participant attitudes … SAY: The TeamSTEPPS Teamwork Perceptions Questionnaire, or T-TPQ, can also be used to measure the learning … In addition, the Medical Office Survey on Patient Safety Culture includes three items about respondent … background characteristics and two overall rating questions: How respondents would rate their medical … health care quality (i.e., patient centered, effective, timely, efficient, and equitable); and How respondents

410. What is Patient Experience and How Does CAHPS Measure It? (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-patient-experience.pdf
     January 31, 2022 - Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 20 … ► CAHPS In-Center Hemodialysis Survey ► CAHPS Cancer Care Surveys • Visit https://yourcahps.rand.org … to assemble your customized survey https://yourcahps.rand.org/ HOW ARE CAHPS SURVEYS ADMINISTERED … Health Outcomes Business Outcomes CAHPS Survey Principles CAHPS Core Surveys: Some Examples Patient … Survey with the Your CAHPS Survey Tool HOW ARE CAHPS SURVEYS ADMINISTERED?

411. TeamSTEPPS 2.0: Module 10. Measurement | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/teamstepps/instructor/fundamentals/module10/igmeasure.html
     March 01, 2014 - Describe the AHRQ Surveys on Patient Safety Culture. … AHRQ Surveys on Patient Safety Culture tools. … The TeamSTEPPS Teamwork Perceptions Questionnaire (T- TPQ). … AHRQ Surveys on Patient Safety Culture. … AHRQ offers a suite of free, easy-to-use surveys for assessing patient safety culture.

412. CAHPS Moving Forward: Innovations in Tools and Research (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-webcast.pdf
     October 01, 2017 - It relates to the look-back period or the timeframe in which the respondent is asked to think back about … What do we know about respondents' cognitive thinking about the timeframe? … Not every respondent literally thinks back through the whole time interval that you specify, but we … , and I'm not quite sure if it's an access to the zip code of the respondent. … methods for the reasons that there are a lot of benefits of it, including shorter administration time

413. CAHPS® Moving Forward: Innovations in Tools and Research Webcast (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-hays-slides.pdf
     October 01, 2017 - Facility Surveys Hospital (HCAHPS) In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … Cognitive Interviews  Are draft survey questions interpreted correctly and consistently across respondents … /cahps/surveys-guidance/cg/index.html • Cancer Care https://www.ahrq.gov/cahps/surveys-guidance/cancer … 20 https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … respondents to tell a clear and comprehensive story about their experience with a provider and his

414. SOPS™ ASC Webcast Transcript (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-non-ad.pdf
     February 01, 2019 - Famolaro, Slide 21 On average, across pilot sites, 88% of respondents reported always or most of the … Famolaro, Slide 22 Then on average across pilot sites, 87% of respondents gave their ASC an overall … Famolaro, Slide 30 One way that you can easily enter your respondent data and automatically calculate … I just want to specifically stress the SOPS surveys are trademarked by AHRQ and so the survey items … Again, the SOPS ASC survey is really meant for outside or its separate Ambulatory Surgery Center surveys

415. Appendix III (continued) | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiih.html
     June 01, 2010 - Disabilities Data Source: Consumer survey Respondent: Consumer or proxy Mode of Data Collection: … of 7503 consumer satisfaction surveys. … of 7503 consumer satisfaction surveys. … of 7503 consumer satisfaction surveys. … , and risk factor worksheet Respondent: Consumer (for survey) Mode of Data Collection: Face-to-face

416. Slide 1
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module10/10_ts_office_measmt.pptx
     January 20, 2006 - Behavior Team Performance Observation Tool for Office-Based Care TeamSTEPPS Teamwork Perceptions Questionnaire … ® TEAMSTEPPS 05.2 Mod 1 05.2 Page ‹#› Page ‹#› Office-Based Care TeamSTEPPS Teamwork Attitudes Questionnaire … (T-TAQ) for Office-Based Care Level II - Learning 30-item self-report tool Respondents rate their agreement … T-TPQ) for Office-Based Care Level II - Learning and Level III - Behavior 35-item self-report tool Respondents … Survey Toolkit Survey forms Survey items and dimensions Survey User’s Guide Comparative Database and

417. Military Hospitals Employ AHRQ Hospital Survey on Patient Safety Culture | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/cquips0703.html
     October 01, 2014 - Among the three Services' respondents (e.g., clinical staff, house staff, nonclinical staff, active duty … The majority of respondents were active duty military providing direct patient care, working 50-59 hours … Half of all respondents worked in the MHS facility from one to five years, with 49 percent assigned to … The majority of respondents gave their overall work area a grade of "A-Excellent" or "B-Very Good." … on Patient Safety Culture, Surveys on Patient Safety Culture Topic(s): Patient

418. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
     February 01, 2018 - Item Development and Pilot Test Results Joann Sorra, PhD Project Director User Network for Surveys … of the pilot data, survey items were dropped • Final survey item sets – 25 items for hospitals – 22 … 3,951 Surveys Administered 9,375 Medical Office Respondents 1,458 Surveys Administered 2,321 … – 18% of hospital & 20% of medical office respondents wrote in comments • Coded comments into themes … items • Keep all survey items for areas you want to assess • Drop all survey items for areas you do

419. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
     September 01, 2011 - Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS Nursing Home Survey Family Member Survey Survey Instructions Answer each question by marking … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

420. Resource List - AHRQ Nursing Home Survey (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nursinghome-resourcelist.pdf
     April 01, 2023 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … CAHPS® Nursing Home Surveys https://cahps.ahrq.gov/surveys-guidance/nh/index.html The CAHPS program … instruments: an in-person questionnaire for long-term residents, a mail questionnaire for recently … discharged short-stay residents, and a questionnaire for residents’ family members. 7. … CAHPS® Nursing Home Surveys 7.