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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Clinician & Group
People with mobility impairments
C-IN1
Respondent … Clinician & Group
Interpreter services
C-IN2
Respondent … & Group
Interpreter services
C-IN3
Interpreter treated respondent
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Before adding them to your survey, it is important to consider whether your sample design is likely to
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Clinician & Group
Interpreter services
C-IN6
Respondent … & Group
Interpreter services
C-IN3
Interpreter treated respondent
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/adult-eng-cg30-pcmh-2352a.docx
October 30, 2020 - Survey users may change “provider” to “doctor” throughout the questionnaire. … For guidance, please see Preparing a Questionnaire Using the CAHPS Clinician & Group Survey.
· Supplemental … Instructions for Format of Questionnaire
Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … Additional guidance is available in Preparing a Questionnaire Using the CAHPS Clinician & Group Survey
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ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
June 01, 2023 - All-Payer Claims Database
Healthcare Cost and Utilization Project (HCUP)
Medical Expenditure Panel Survey … If a survey instead asks respondents about “feeling unsafe” during their experiences as patients, a much … Virtually every respondent who reported a persisting harm identified at least one action they wished … But only 14 percent more reported such an event from 2 to 5 years before the survey (less than half of … relates to survey format and timing.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-highlights.pdf
January 27, 2023 - Understanding CAHPS Surveys: A Primer for New Users - Highlights from CAHPS Work
HIGHLIGHTS FROM RECENT … CAHPS & SOPS
Center for Quality Improvement & Patient Safety, AHRQ
29
CAHPS V Accomplishments
• Survey … techniques – adjusting for differences in patient population
characteristics when comparing CAHPS scores
• Survey … Methods Research
► Survey methods webpage for users
► Reliability and validity of CAHPS surveys
► Enhancing … response rates and representativeness of surveys– survey
length, layout, mode of administration, solicitation
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/resources/asc_pilotstudy.pdf
April 01, 2015 - for their ASC, two items about respondent background
characteristics, and a section for open-ended … A total of 1,821 completed surveys were received from the 59 ASCs
participating in the pilot study. … An average of 31 completed surveys were submitted per ASC (range: 5 to 90), with an average
2 … Average Response Rate per ASC
Average Response Rate Statistic
Average number of completed surveys … per ASC (range: 5 to 90) 31
Average number of surveys administered per ASC (range: 9 to 106) 41
Average
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/cancer/survey-measures.html
March 01, 2017 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Surveys … and Guidance
Cancer Care
Survey Measures … Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys … Outpatient and Ambulatory Surgery
Surgical Care
Supplemental Items
Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/cancer/survey-measures.html
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/theresa-famolaro-slides-12-45.pdf
July 22, 2019 - Theresa Famolaro, MPS, MS, MBA
Senior Study Director
User Network for the AHRQ Surveys on Patient … Development Process
Reviewed
literature &
existing surveys
Interviewed
experts and ASC
staff … Pilot Test
59 ASCs in 20 states in 2014
1,821 respondents
Average ASC response rate: 77% … of ASCs
• Present results by
► Facility characteristics (e.g. primary ownership, size,
etc.)
► Respondent … Survey in
Spanish
User’s Guide
https://www.ahrq.gov/sops/surveys/asc/index.html
42
https://www.ahrq.gov
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Before adding them to your survey, it is important to consider whether your sample design is likely to
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Select an item title to get the full wording of the survey item, response options, and any instructions … Before adding them to your survey, it is important to consider whether your sample design is likely to
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - CAHPS® SURVEY
Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program
CAHPS Core Surveys:
Some Examples … • Adult and child surveys released July/September 2015.
15
CAHPS Clinician & Group Survey 3.0 … Literature Review/
Environmental Scan What can be learned from prior studies and surveys? … Cognitive
Interviews
Are draft survey questions interpreted correctly and
consistently across respondents
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/2018mosopsdatabasereport-execsumm.pdf
April 01, 2018 - Surveys on Patient Safety Culture
Executive Summary
2018 Medical Offices Survey
Database Report … of Strength and Potential Areas for
Improvement
Areas of Strength
Teamwork Within Units
86% of respondents … reported that they work well together as a team
Patient Care Tracking/Followup
86% of respondents … monitoring are followed up with
Areas for Potential Improvement
Work Pressure and Pace
46% of respondents … year in their current medical office reported the
highest average percent positive
76% positive
Respondents
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Topics
AC11
Respondent contacted doctor's office with medical question during … appointment
Adult
Clinician & Group
Access
AC10
Respondent … appointment
Adult
Health Plan
Access
AC10
Respondent
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Clinician & Group
Interpreter services
C-IN6
Respondent … Clinician & Group
Interpreter services
C-IN5
Respondent … & Group
Interpreter services
C-IN3
Interpreter treated respondent
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Health promotion & education
C-SD4
Provider asked what respondent … Group
Shared decision making
C-SD8
Provider asked what respondent … Group
Shared decision making
P-SD8
Provider asked what respondent
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Health Plan
Shared decision making
C-SD4
Provider asked what respondent … Group
Shared decision making
C-SD8
Provider asked what respondent … Group
Shared decision making
P-SD4
Provider asked what respondent
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Topics
Sort descending
PCMH1
Respondent got information … Clinician & Group
Patient-centered medical home
PCMH7
Respondent … Clinician & Group
Patient-centered medical home
PCMH5
Respondent
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/home/about/about-cahps-home-health-care-survey-rev.pdf
September 01, 2017 - CAHPS Home Health Care Survey
Page 1 of 2
CAHPS HOME HEALTH CARE SURVEY
The CAHPS Home Health Care … To access the survey, supplemental items, and all supporting documentation for survey administration, … QUALITY MEASURES FROM THE HOME HEALTH CARE SURVEY
The Home Health Care Survey produces the following … The TEP members were asked to comment on the priority they
would give items in the draft questionnaire … The team completed multiple rounds of cognitive testing and revised the
questionnaire in light of their
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Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Your care from specialists in the last 6 months
C-SD1
Provider and respondent … Group
Shared decision making
C-SD4
Provider asked what respondent